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Hoffman Audi of New London

New London, CT

4.9
500 Reviews

490 Broad St

New London, CT

06320

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Showing 500 reviews

November 12, 2016

Quick and friendly service When I arrived for my appointment, I was promptly greeted with a smile from Mark. I was disappointed to hear that the service would take 2.5 hours bu More

by LPOTTERSM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 14, 2016 -

Hoffman Audi of New London responded

Hello LPOTTERSM, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We apologize that your appointment took longer than expected, however we are pleased to hear that Mark and the team went out of their way to ensure your wait was comfortable and quick as possible. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Initial Service of Q5 The Hoffman Service team was helpful in arranging a time for my initial service as well as providing me a loaner car . Service was completed on time More

by DC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 08, 2016 -

Hoffman Audi of New London responded

Hello DC, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to read that our team was helpful, answered all your questions, and that you enjoyed our loaner vehicle services. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 08, 2016

Raquel was wonderful to deal with. Raquel was wonderful to deal with. She clearly looks for a long term relationship with her customers not just a short term sale, an attribute that i More

by CBOUCHER2944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Blonshine
Nov 08, 2016 -

Hoffman Audi of New London responded

Hello CBOUCHER2944, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are pleased to hear that Raquel was a pleasure to do business with and that she gave you a five star experience. We appreciate your feedback as we value what our customers have to say and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 04, 2016

35 mile tune up. very friendly and good service, clean full of joy, nice sitting area , refreshments, I was in and out with no problem, easy appointment, 5 stars. More

by MDX622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Nov 07, 2016 -

Hoffman Audi of New London responded

Hello MDX622, Thank you for trusting Hoffman Audi of New London. We are pleased to read that you enjoyed our waiting area and that our team provided you with prompt and friendly service. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 02, 2016

Easy and Fair Great experiences. Peter, Bob, Robert and Tom are genuine folk and made the entire process a pleasure. They entire team was up front, personable and More

by Dave Bergh.............
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Bob Cope, Peter DeVylder, Robert Duncan
Nov 03, 2016 -

Hoffman Audi of New London responded

Hello Dave, Thank you for continuing to choose Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are pleased to hear that Peter, Bob, Robert, and Tom made the entire buying process a pleasure and that everyone was personable and fair. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 01, 2016

first service Mark Steponatis Great first service. Mark has helped me with many cars over many years. I trust Mark and Hoffman with all my cars. Thank you, david More

by minimalist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Nov 02, 2016 -

Hoffman Audi of New London responded

Hello David, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that Mark and the team have helped you with the service of many vehicles over the years. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 31, 2016

Great Experience I have been working with Hoffman since I moved to the area 6 years ago and have always thought the service was excellent. I just bought a new Audi Q7 More

by WMCNULTY55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Peter DeVylder, Robert Duncan
Oct 31, 2016 -

Hoffman Audi of New London responded

Hello WMCNULTY55, Thank you for choosing Hoffman Audi of New London and congratulations on your recent purchase! We are pleased to hear that Peter and the team were exceptionally helpful to you before, during and after the entire sales process. Please let us know anytime you have any further questions or service needs as we are here for you! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 24, 2016

My experience was pleasant Everything was great.Mark was knowledgable and helpful and made the experience pleasant. I would recommend anyone to this dealership. Overall I felt More

by MASTENGERI
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Oct 25, 2016 -

Hoffman Audi of New London responded

Hi MASTENGERI, Thank you for choosing Hoffman Audi of New London for your vehicle service needs, we are pleased to hear that Mark and the team were able to make the experience pleasant and were helpful and knowledgeable. We value your feedback as our customer and are dedicated to ensuring an exceptional experience at every visit. We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

Pre-owned Corvette Purchase I visited Hoffman Audi from New Jersey in search of a pre-owned Corvette. I found the sales staff to be friendly and professional. The entire sales More

by GOMBILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Peter DeVylder, Robert Duncan
Oct 21, 2016 -

Hoffman Audi of New London responded

Hi GOMBILL, Thank you for choosing Hoffman Audi of New London, and congratulations on the purchase of your new Corvette! We are pleased to hear that our sales team was friendly and professional and that they were able to make your buying experience a pleasure! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your corvette is in for service. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 21, 2016

Great service, great people!! I would highly recommend Hoffman Audi, and particularly Chris Z/ and Bob C. I traveled over 100 miles to buy from them when I had at least 5 Audi deal More

by BEPPLEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Chris Zaino
Oct 24, 2016 -

Hoffman Audi of New London responded

Hi BEPPLEY1, Thank you for choosing Hoffman Audi of New London and providing us with your feedback on your recent visit. We are happy to hear that Bob, Chris and the team listened to all your needs and ensured that your car buying experience was a pleasant one! We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Audi is in for service! Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

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