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Hoffman Audi of New London

New London, CT

4.9
500 Reviews

490 Broad St

New London, CT

06320

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Showing 500 reviews

April 14, 2024

Easy to schedule service appointment. Check in for appointment was smooth with Tyler. Comfy recliner in wailing area. More

by lkaydhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 15, 2024 -

Hoffman Audi of New London responded

Thanks for the feedback, lkaydhar! We're glad to know that Tyler and our team at Hoffman Audi of New London made your service appointment a smooth process.

March 18, 2024

Great car buying experience, Corey, Bruno and Robert were all professional and knowledgeable. No pressure sales, they each did exactly what they said they were going to do. We felt very fairly treated, like More

by Mark-anne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Simpson Bruno Aparicio, Robert Duncan
Mar 19, 2024 -

Hoffman Audi of New London responded

Mark-anne, it's fantastic to know that Corey, Bruno, and Robert made your car-buying experience at Hoffman Audi of New London a positive and easygoing process. We're glad you felt like family with us! Looking forward to seeing you again in the future. Take care!

February 12, 2024

Service and staff were excellent Mechanic was thorough and clean. Loaner was fine but being asked to pay a few dollars for a gallon (or so) of gas is ridiculous considering how much money I paid for my n More

by BAG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 12, 2024 -

Hoffman Audi of New London responded

We appreciate your feedback and are glad to know you found our service excellent at Hoffman Audi of New London. We'll take note of your comments about the loaner vehicle's gas policy for future improvements. Thank you!

November 25, 2023

Cannot Recommend. Was given a price out the door on a used car. Then I told the sales rep about my trade-in and the price of the car went up 6k. The sales rep lied to More

by No Audi’s for me
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jason
Nov 27, 2023 -

Hoffman Audi of New London responded

I'm sorry to read about your experience. We strive for transparency and honesty in all our dealings, so it's concerning to see we've left the wrong impression. I'd like an opportunity to discuss this with you directly and address any misunderstandings that may have occurred during your visit. I won't be able to locate your contact information without a full name, so please reach out at a time convenient for you. Thank you, Tony Garofalo - General Sales Manager - 860-447-5030

November 21, 2023

Really enjoyable experience overall working with the Audi Hoffman team. Would return for my next car purchase. More

by Will.guzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruno, Frank - 5 stars. , Robert Duncan
Nov 21, 2023 -

Hoffman Audi of New London responded

Will, we're glad to know you had an enjoyable experience with our team at Hoffman Audi of New London. We look forward to seeing you for your next car purchase when the time comes! Safe travels until then!

November 19, 2023

Excellent dealer with good inventory and great sales department especially with Jason. Thank you Hoffman Audi More

by Ronlex
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 20, 2023 -

Hoffman Audi of New London responded

We're glad to know you had a great experience with Jason and our team at Hoffman Audi of New London. Thanks for the positive feedback! Enjoy your new ride!

Nov 20, 2023 -

Ronlex responded

Proud to be an Audi customer Hoffman Audi in New London. Ron and Lexie Beebe with our new Q-7 SUV. Thanks every one at New London

October 31, 2023

The entire sales experience was truly pleasant, and not the least bit stressful!! The salesman, was very pleasant and knowledgeable. He seemed more concerned about making me feel comfortable, than about More

by mccollas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Duncan
Oct 31, 2023 -

Hoffman Audi of New London responded

We're so glad to know that you had a pleasant and stress-free experience with our team at Hoffman Audi of New London. It's great to see that we could make the process comfortable for you! We look forward to assisting you again in the future, and appreciate your recommendations.

October 09, 2023

Nice clean experience with the service providers. Prompt make you feel like you are welcome there. Not very many places do that. They just wanna take your money, but they made you feel very welcome, More

by crawley.gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeJohn Fernandes
Oct 10, 2023 -

Hoffman Audi of New London responded

We're glad to know you felt welcomed and well-informed during your visit at Hoffman Audi of New London. We always aim for a transparent, friendly service experience! Thanks for the review!

October 06, 2023

Frank was fun and knowledgeable. Overall experience was positive. I would recommend hoffman audi to friends and family. More

by Bharmon.48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Dept -Frank Picardi, T.J. Zongol, Robert Duncan, Tony Garofalo
Oct 06, 2023 -

Hoffman Audi of New London responded

We're glad to know you had a positive experience with Frank at Hoffman Audi of New London! Thank you for recommending us, we look forward to serving your friends and family in the future. Safe travels!

September 30, 2023

The staff was professional and easy to work with I would buy again from Audi New London More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank 5 stars , Tony Garofalo
Oct 02, 2023 -

Hoffman Audi of New London responded

This is the kind of feedback we work hard for, Gary! Thank you for all your support of Hoffman Audi of New London. We look forward to working with you again next time!

Oct 02, 2023 -

Gary responded

Frank gets 5 stars

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