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Hoffman Audi of New London

New London, CT

Overview
Reviews
Vehicles
4.9
500 Reviews
Call Dealership (888) 379-4862
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490 Broad St

New London, CT

06320

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Showing 500 reviews

November 30, 2016

Water pump replacement, Service was great, work as done prompt, job was performed very well also given a great loaner car while my car car war being worked on thanks More

by VACSPLUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol, Dominic Parker
Report | Print
Dec 02, 2016 -

Hoffman Audi of New London responded

Hello VACSPLUS, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that you enjoyed our loaner vehicle and that our team provided you with prompt and great service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

Very helpful Hoffman Audi worked with me to get the car I wanted at a great price. They were friendly and helpful. I would highly recommend them to others. More

by Audi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Raquel Blonshine, Robert Duncan
Report | Print
Dec 02, 2016 -

Hoffman Audi of New London responded

Hello Audi, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are pleased to hear that our team was friendly, helpful, and worked with you to find the right vehicle to suit all of your needs. Thank you for your recommendation! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 27, 2016

Helpful and easy to work with Customer service was great. Since this was my first experiencing leasing a car, I had many questions. But all of my questions were answered promptly More

by AudiAllan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raquel Blonshine, Robert Duncan
Report | Print
Nov 28, 2016 -

Hoffman Audi of New London responded

Hello Audi Allan, Thank you for choosing Hoffman Audi of New London and congratulations on your new lease! We are pleased to read that our team answered all your questions promptly and to your satisfaction, which made the process easy and stress-free. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service we look forward to keeping your vehicle running great for the years ahead! Happy Holidays! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 22, 2016

Prompt friendly service. Had a great first experience at this Audi dealer. All the services that was to happen was very clearly explained and when I returned TJ went over it More

by SUEMHASTINGS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol
Report | Print
Nov 22, 2016 -

Hoffman Audi of New London responded

Hi SUEMHASTINGS, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that TJ and the team were able to give you a great first experience with our dealership, and that all the service on your vehicle was fully and clearly explained to you. We value our customer and sincerely appreciate you taking the time to provide us with your feedback as this will help us improve our processes. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 21, 2016

15,000 mile service I brought my S3 in for its 1st service which also included a tire change and recall. As always, I was treated professionally and my car was ready on More

by DLTMAC77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 21, 2016 -

Hoffman Audi of New London responded

Hi DLTMAC77, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are happy to read that our team was professional, prompt, and they were able to address your recall. We value our customers and are always dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 18, 2016

My Audi is happy in the Service Department's hands Mark and the Hoffman Audi Service Team allows me to get on with my busy life while they take care of my Audi. Good job guys! More

by STEVE.GUMPEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 18, 2016 -

Hoffman Audi of New London responded

Hello STEVE.GUMPEL, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that Mark and the team provided you with prompt service so that we could get you back out on the road again as soon as possible. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, so please let us know anytime you have any further questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 18, 2016

Repair to emissions system Rep Excellent service. Loaner car was waiting. Repair work done in in estimated time. Great service center. My second Audi and I'm delighted. Mark is More

by KEVIN1100
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 18, 2016 -

Hoffman Audi of New London responded

Hello KEVIN1100, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Mark and our team completed the repairs in a prompt manner so we could get you back out on the road again as soon as possible. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

Scheduled Maintenance Maintenance work / recall update was performed without issue and car was ready on time .. Scheduled maintenance was done on a date and time convenien More

by DALER27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 15, 2016 -

Hoffman Audi of New London responded

Hello DALER27, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. We are pleased to read that our team performed the maintenance on your vehicle and address the recall at a time that was convenient for you. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead! See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 15, 2016

Purchase of 2017 Audi Q5 We recently purchased our 2017 Audi Q5 from Hoffman Audi of New London. Chris Zaino made the entire transaction go very smoothly. He was professiona More

by Rianna
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Duncan, Chris Zaino
Report | Print
Nov 15, 2016 -

Hoffman Audi of New London responded

Hi Rianna, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new Q5! We are pleased to read that Chris, Robert and the team were professional, knowledgeable, friendly, and made the entire transaction go smoothly. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you when you are in for service! We look forward to keeping your vehicle running smoothly for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 13, 2016

Snow tire swap Another great experience, came in to get snow tires swapped and summer wheels off. Great work done by all, looking forward to a snowy winter! Thank yo More

by JMKYSHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Report | Print
Nov 14, 2016 -

Hoffman Audi of New London responded

Hi JMKYSHA, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to read that our team provided you with a great experience when you came in to swap your summer tires for snow ones. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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