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Hoffman Audi of New London

New London, CT

4.9
500 Reviews

490 Broad St

New London, CT

06320

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Showing 500 reviews

February 20, 2017

5 STAR DEALERSHIP Purchasing a vehicle from Hoffman Audi of New London was the best experience I've ever had buying a car. The customer service is outstanding and the w More

by lhl30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Duncan, Clint Riley
Feb 23, 2017 -

Hoffman Audi of New London responded

Hello lhl30, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new A3! We are happy to read that Clint, Robert and the team were very easy to work with and provided you with great customer service! We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit! See you again when it is time for your regularly scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 10, 2017

Peter was great! Peter was a great guy to work with! Not at all pushy and very, very helpful. I would absolutely consider going back to Hoffman Audi of New London base More

by jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Peter DeVylder
Feb 23, 2017 -

Hoffman Audi of New London responded

Hello JC, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We appreciate you taking the time to provide us with your feedback about your recent visit as we are always working on improving our processes and your comments will be shared with the proper management. We are pleased to read that Peter was helpful, great to work with and no pressure. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 08, 2017

Good buying experience Good experience all the way around. Raquel did a great job--a cut above the expected--both with the sale and the step-by-step introduction to the car More

by JAE427
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raquel Blonshine
Feb 10, 2017 -

Hoffman Audi of New London responded

Hello JAE427, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to read that Raquel provided you with a good experience with the sale process as well as explaining all the features of the vehicle. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when it is time to have your vehicle serviced! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 04, 2017

New S7 Wanted an S7. Went to Hoffman Audi in NL and met Raquel Blonshine. Didn't have one on the lot (new or pre-owned) but had a 2017 A7 to test drive. T More

by Doc Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Raquel Blonshine
Feb 06, 2017 -

Hoffman Audi of New London responded

Hello Doc Sam, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new S7! We are pleased to read that Raquel and the team found you the right vehicle with the right options for you, while answering any and all of your questions. We are here for you anytime you need us and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 04, 2017

Great Salesperson, Good Dealership The negotiation went smoothly and I never felt overly pressured, but it's still a car dealership trying to make money (like trying to sell vin etching More

by ChriS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Robert Duncan, Clint Riley
Feb 06, 2017 -

Hoffman Audi of New London responded

Hello ChrisS5, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to read that Clint answered all your questions honestly and ensured that you did not feel pressured in any way. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit so let us know anytime you have any further questions or vehicle service needs. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 02, 2017

Friendly & Honest My experience was wonderful. Clint was very helpful! He wasn't pushy and allowed us to take the time we needed to do what was best for us. He was also More

by darcy.russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Clint Riley
Feb 03, 2017 -

Hoffman Audi of New London responded

Hello darcy.russ, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are pleased to hear that Clint was very helpful, knowledgeable, and answered all your questions. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Audi is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

February 01, 2017

Consistent Service Each time I visit Hoffman of New London I'm impressed with the consistent service I receive. The entire service department goes above and beyond. More

by DBANKS06377
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol, Dominic Parker, Clint Riley
Feb 03, 2017 -

Hoffman Audi of New London responded

Hi DBANKS06377, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. WE are pleased to read that our team went above and beyond to ensure that you received the consistent service care that your vehicle needs! We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. See you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 30, 2017

The Wrench effect While driving my 2016 Audi A6, I received a flat tire from a wrench, One call to Dominic and the wheel change, and off for replacement. Excellent se More

by HTEEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Jan 30, 2017 -

Hoffman Audi of New London responded

Hello HTEEL, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to read that Dominic and the team were able to help you out with your flat tire and overall provided you with excellent service. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

Friendly staff,knowledgeable,prompt. They loaned me a A4 new. There was no charge for the repair. Went out of there way to get the problem resolved. Kept me in formed by phone . Car g More

by stephensalomonson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol, Chris Zaino, Clint Riley
Jan 25, 2017 -

Hoffman Audi of New London responded

Hello stephensalomonson, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to read that you enjoyed our loaner vehicle, and that our team kept you up to date on the repairs to your vehicle every step of the way. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 25, 2017

EXCELLENT!! THIS IS THE BEST SERVICE DEPT. AND I HAVE BEEN TO MANY OVER THE LAST 40 YRS. ALWAYS PROFESSIONAL, HONEST AND FRIENDLY. WOULD HIGHLY RECOMMEND THEM!! More

by MARIE-ANGE
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Jan 25, 2017 -

Hoffman Audi of New London responded

Hello MARIE-ANGE, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to read that our team has always been honest, professional and friendly when you pay us a visit. Thank you for your recommendation! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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