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Hoffman Audi of New London

New London, CT

4.9
502 Reviews

490 Broad St

New London, CT

06320

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Showing 502 reviews

April 12, 2017

Service for vehicle recall Mark was pleasant and efficient. My car was ready when I returned and I was pleased that it was washed and vacuumed. He also answered questions that I More

by SUELACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Apr 13, 2017 -

Hoffman Audi of New London responded

Hi SUELACE, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Mark was pleasant, efficient, and answered all your questions. We appreciate you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 12, 2017

Awesome Service I came in for routine service and I was addressed and attened to right away. I was offered a loaner or a ride with no charge by Dominic. He called me More

by Dbrooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Apr 13, 2017 -

Hoffman Audi of New London responded

Hello Dbrooks, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to read that you enjoyed our pick up and drop off service and that Dominic and the team were welcoming, helpful, and prompt. Thank you for your recommendation! We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 11, 2017

New car Very fair and friendly fair price prompt service. I would definitely recommend this dealership to anyone who is looking for a quality vehicle I am ver More

by ssylves206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Duncan, Chris Zaino
Apr 11, 2017 -

Hoffman Audi of New London responded

Hello ssylves206, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to read that our team was very fair, friendly, and prompt. Thank you for your recommendation! We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 10, 2017

Excellent sales team Very easy to deal with,well informed and responsive to all questions we had regarding the car. Buying this car has been a very pleasant experience a More

by rmackey59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Cope, Chris Zaino
Apr 11, 2017 -

Hoffman Audi of New London responded

Hi rmackey59, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to hear that our team was informed and responsive to all questions regarding the car buying experience without any pressure. We value you as our customer and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 06, 2017

Friendly and informative every step of the process Very informative and responsive to our questions and concerns from the moment of first contact to the final sale. Never felt pressured. Explained ever More

by MJP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Thomas, Peter DeVylder, Robert Duncan
Apr 11, 2017 -

Hoffman Audi of New London responded

Hi MJP, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to hear that our team was informative, responsive to your questions and concerns and explained everything fully without any pressure. We value you as our customer and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 06, 2017

Service Excellent service and enjoy a cup of coffee . didn't care for last service person for last oil change he tried to talk me out of having recall done I More

by PEYPEYMIKEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol
Apr 11, 2017 -

Hoffman Audi of New London responded

Hello PEYPEYMIKEY , Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to read that Mark and TJ provided you with excellent service while you enjoyed our waiting area amenities. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 06, 2017

Sales team excelled From the first inquiry I made until the deal was done, the team at Hoffman Audi was informative, helpful and attentive. Flexibility in scheduling the More

by hartmutadoerwaldt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter DeVylder, Robert Duncan
Apr 11, 2017 -

Hoffman Audi of New London responded

Hi hartmutadoerwaldt, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to hear that Peter and Robert were informative, helpful, attentive, and showed enthusiasm for the brand. We value you as our customer and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 05, 2017

Excellent Service The service and quality of the Hoffman's team is always outstanding, regardless of who is helping me. Always fast, efficient, friendly and love that More

by CORALIE.M.POWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol
Apr 11, 2017 -

Hoffman Audi of New London responded

Hello CORALIE.M.POWELL , Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to read that our team is always fast, efficient, and friendly and delivers a nicely washed car. We appreciate you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 03, 2017

Q5 service Dominic Parker is great service advisor. This time we needed a loaner and this was arranged through Mark who seamlessly covered for Dominic. The New L More

by SSMCALEER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Apr 07, 2017 -

Hoffman Audi of New London responded

Hello SSMCALEER, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are pleased to read that Dominic and Mark were great to work with and that they provided you with a loaner vehicle in a seamless manner. We are happy that you enjoyed our business office when needed. To answer your question about the 25 word minimum; it is something that DealerRater requires not only to ensure that the reviews that are written are from legitimate customers, but also because they want to hear about your experience. If you wish to quickly leave a comment and rating you can do so by visiting bit.ly/hoffmanaudinlreviews, as Google does not require a minimum word count, and we can still see your feelings about your visit. Any comments our customers want to make are important to us and we want to hear them! Please reach out to me anytime you have any further questions. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 01, 2017

Great experience with helpful, knowledgeable sales staff I had a very positive experience this week in leasing a new Audi A4 and trading in my 11 year old A4. My salesperson was personable, enthusiastic and More

by nlathrop0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Riley
Apr 05, 2017 -

Hoffman Audi of New London responded

Hi nlathrop0, Thank you for choosing Hoffman Audi of New London and congratulations on the lease of your new A4! We are pleased to read that Clint was personable, enthusiastic, and knowledgeable. We appreciate you and look forward to seeing you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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