Hoffman Audi of East Hartford

50k service/brakes Excellent service and less than 24 hr turnaround time with a 50k service and front brake job. Felt taken care of by the staff at Hoffman. Excellent service and less than 24 hr turnaround time with a 50k service and front brake job. Felt taken care of by the staff at Hoffman. More

Routine 55,000 mile service Nice visit for an oil change - My wife and I both have Audis so I visit more than most customers. The service is efficient and the accommodations are Nice visit for an oil change - My wife and I both have Audis so I visit more than most customers. The service is efficient and the accommodations are very good. More

Client Centric Consistent professional and friendly service - reason I have bought and had my three Audi A-4s serviced at Hoffman is the consistently high level of f Consistent professional and friendly service - reason I have bought and had my three Audi A-4s serviced at Hoffman is the consistently high level of focus on the client. The service team always makes sure I have a clear understanding of what services need to be done and the level of importance of any issues that are found. More

PROFESSIONAL!! This is our first Audi. My wife loves the car but its consuming oil like crazy. Rob took the car in the same day i called and gave us a loaner for the This is our first Audi. My wife loves the car but its consuming oil like crazy. Rob took the car in the same day i called and gave us a loaner for the day. We picked up the car in the evening and he explained to us the "oil consumption test" in terms a normal human can understand. We will follow his instructions and return for a re-check. Rob has to be one of the friendliest service advisers I've dealt with in a long, long time and his knowledge of the product is overwhelming. Hoffman's is lucky to have him as part of their team. More

Decent results, hassle of a process After coming in with a tranny issue on my '13 S4, I was told there was a slow leak one of my tires- caused by a construction staple which left two sma After coming in with a tranny issue on my '13 S4, I was told there was a slow leak one of my tires- caused by a construction staple which left two small holes. They removed the wheel from the car, and the tire from the wheel - expecting me to shell out $280 for a new tire. They insisted the tire was ruined and beyond repair due to the TWO holes (plug/patch). Needless to say, I left on a donut. After consulting a tire professional, I decided I would like them to plug it. However, when the aforementioned tire professional physically examined the tire, they pointed out that whoever had removed it from the car (Hoffman) had buffed the inside of the tire down to the cords (in an attempt to plug it), effectively ruining the tire. After returning to the dealer, the hassle I had to go through to get them to comp a tire was ridiculous. For a dealer that rakes in thousands on daily basis on car service alone, a single tire shouldn't even dent their profits. I must stress that this was not the decision of the service consultant, but their supervisor. What irks me isn't the hassle I had to endure, but the fact that they TRIED TO PLUG the tire, buffed it down to the cords, ruined it, and then told me that the tire couldn't be fixed because there was two holes. This dishonesty from such a renowned dealer was surprising and extremely off-putting. Again, I would like to iterate that I had a positive experience with the service consultant himself. More

Positive in all respectas Jason McGinnis was wonderfully helpful. He's one of those people who inspire confidence. My visit was a result of an emergency situation and I was cer Jason McGinnis was wonderfully helpful. He's one of those people who inspire confidence. My visit was a result of an emergency situation and I was certainly anxious about what was going on. But, Jason managed to calm the anxiety and solve the problem rapidly. More

45K service As always, Hoffman ( Rob Hlasyszyn/service) was able to schedule my service date in less than 5 days, arrange for a loaner, and the department had my As always, Hoffman ( Rob Hlasyszyn/service) was able to schedule my service date in less than 5 days, arrange for a loaner, and the department had my service done within on day. Everyone is always friendly and accommodating. More

Last Minute I had originally scheduled a planned maintenance appointment for Saturday. The day before my appointment, my car had a warning. I called Audi to see I had originally scheduled a planned maintenance appointment for Saturday. The day before my appointment, my car had a warning. I called Audi to see if thy could squeeze me in for my service a day early and provide a loaner vehicle. With less than 5 minutes notice, they took my car and I was on my way to work in the loaner. Very impressive. I got the car back that same day and they even performed extra checks to make sure they understood why I received the warning. They also clean the car nicely when you bring it in for service. Looks just like new! More

Excellent Service Experience! I have been going to Hoffman Audi of East Hartford for the past 10 years for all my Audi service needs, both routine maintenance and unforeseen issues I have been going to Hoffman Audi of East Hartford for the past 10 years for all my Audi service needs, both routine maintenance and unforeseen issues. Rob Hlasyszyn has been fantastic to work with during this time. Each time I drop off my cars he keeps me well informed of the progress and goes out of his way to make sure that my cars are taken care of quickly and correctly the first time. Rob is my go to person for all my Audi servicing needs... and that is not changing as long as I keep buying Audis! More

Routine service First time visiting this shop and it was a great experience. Everything was done quick and professionally. I had a minor repair needed, and it was don First time visiting this shop and it was a great experience. Everything was done quick and professionally. I had a minor repair needed, and it was done free of charge. More