Hoffman Audi of East Hartford

Great service I was very inpressed with the service at Hoffman Audi! They were able to make an appointment very quickly for service. Plus they were able to offer a I was very inpressed with the service at Hoffman Audi! They were able to make an appointment very quickly for service. Plus they were able to offer a ride to my home or place of service. Everything was done professionally and with great attention to detail. Thank you Alex for making the transition to a new car easy! Adrian was a great person to deal with in sales. Even though I did buy my car at that dealership, he still offered to help me learn about my new car! It is very rare that you see that integrity in car sales. I feel that I can trust everyone who works at that dealership. I wouldn't go anywhere else! More

First Service - Very Positive Experience I brought our new Audi Q5 into the service department to get a determination as to whether a certain part should be replaced ; Jason McGinnis and Elli I brought our new Audi Q5 into the service department to get a determination as to whether a certain part should be replaced ; Jason McGinnis and Elliot Matos were involved in this decision and agreed that a new part was the best approach . Initially I was told that it would take 8-10 weeks for the delivery but after a couple of weeks Jason called to let me know that it came in and I could schedule an appointment ; Jason arranged for a loaner vehicle while our Audi was being serviced . In every respect this was a very positive experience and we thank both Jason and Elliot - I'd also like to mention that when I returned the loaner late in the day a young man and young lady helped me with the paperwork and I was on my way in a short time - unfortunately I don't remember their names but I would recognize them . More

No more SQUEAK :) I brought my 2016 Audi Q5 in for it's first service appointment. I was immediately taken care of by Liz (even though she was taking care of a previous I brought my 2016 Audi Q5 in for it's first service appointment. I was immediately taken care of by Liz (even though she was taking care of a previous customer) and set up with a loaner as soon as I stepped out of my car. I told them I had only one concern being that my brakes squeak in the cold weather when I initially start up the vehicle. The technicians were so thorough and although they had to keep my vehicle overnight I was able to pick it up the following afternoon squeak free! Everyone from the service advisor to the cashier and everyone inbetween were very professional, friendly, and informative. I actually walked out with a smile on my face; even after I paid :) More

Body shop repair I was in twice for repairs and service was excellent. Athena went out of her way to assist and work with the insurance carrier on my claim. I was in twice for repairs and service was excellent. Athena went out of her way to assist and work with the insurance carrier on my claim. More

Service rep was very helpful and informative Very nice people attentive to my needs and keep me up to date as to what was going on with my service I was pleased with the outcome Very nice people attentive to my needs and keep me up to date as to what was going on with my service I was pleased with the outcome More

Wonderful job as always Rob in Audi of East Hartford service is always accommodating. I was able to get in the very next day and he even met me before opening so I could get Rob in Audi of East Hartford service is always accommodating. I was able to get in the very next day and he even met me before opening so I could get to work for 7am. Amazing experience. More

Good Experience at a Bad Time I totaled my 2014 Audi A-6 a couple of weeks ago. I leased it from Audi through Hoffman Audi of East Hartford and had worked with Dylan Bigge when I I totaled my 2014 Audi A-6 a couple of weeks ago. I leased it from Audi through Hoffman Audi of East Hartford and had worked with Dylan Bigge when I did so. Even before my car was confirmed as being totaled, I called Dylan to find a replacement. He quickly located a 2016 Audi A-6 with the exact features I wanted and having the exterior and interior colors I preferred. Once I knew my old car was totaled, I went to Hoffman Audi and got the new replacement car. Dylan and the manager who handled the lease were as efficient and pleasant as could be. I wish I hadn't been in the position of needing a new car, but given that I was, I didn't hesitate, and won't in the future hesitate, to work with Hoffman Audi of East Hartford again. More

Greta job I came in for a service visit for a few small issues I was having. While I was waiting to talk to the service tech my salesman Steve Stellar came ove I came in for a service visit for a few small issues I was having. While I was waiting to talk to the service tech my salesman Steve Stellar came over to say hello and went and got someone to help me. It has been over a year since I bought my Q3 but Steve always makes a point to say hello and make sure I am taken care of. The rest of my visit I worked with Athena who is always cheerful and has great energy. She was very good with me on the phone when I made the appointment and very nice and helpful throughout the visit. She really makes coming in for service a pleasure. More

New car purchase. Everything was quick and efficient. Steve was good about keeping me informed as to my order status and even picked me up to get me so my husband would Everything was quick and efficient. Steve was good about keeping me informed as to my order status and even picked me up to get me so my husband wouldn't have to take off work. Love my car and was the best car purchase experience I have ever had - and I have bought more than a dozen cars in my life. Thanks Steve and Audi! More

Excelent service!! Service was quick and no wait time at all. In and out... Personal was very friendly and they seemed to be waiting for me.... Love it!!! Service was quick and no wait time at all. In and out... Personal was very friendly and they seemed to be waiting for me.... Love it!!! More