Hoffman Audi of East Hartford

Excellent Service!!! Very pleased with my Audi purchase. The service was top quality, definitely the best service I've ever recieved. Owning and Audi pays off in so many ways. They take superior care of ther The service was top quality, definitely the best service I've ever recieved. Owning and Audi pays off in so many ways. They take superior care of there customers which is an A+ in my book!! More

EXCELLENT CUSTOMER EXPERIENCE!!! The service experience at Hoffman Audi is exceptional. From the minute I walked in the door, I feel respected, cared for and secure - which are the c The service experience at Hoffman Audi is exceptional. From the minute I walked in the door, I feel respected, cared for and secure - which are the cornerstones to a successful business. Athena was very knowledgeable with what was required for the service maintenance and I was well informed via text messaging as to the status of the service appointment. I want to also recognize Tony who I worked with to secure a loaner car. As this is my second time loaning a car while my car is being service, Tony has provided excellent care and attention. He knows his stuff is very efficient and effective with his work. It's not the service that is important, it's the experience that the customer walks away with....feeling secure, respected and cared for!! And, that's how I feel at every service visit. Thank you Hoffman! More

Excellent Service and treatment Will has been great to deal with. He makes sure everything taken care. Olivia took excellent care of make sure the process was easy and all items were Will has been great to deal with. He makes sure everything taken care. Olivia took excellent care of make sure the process was easy and all items were completed. Fast and dependable service. Great team. More

Excellent experience!! Jason McGinnis did a great job getting my car serviced and detailed. I've never been treated so good at a dealership but I've never had such a great c Jason McGinnis did a great job getting my car serviced and detailed. I've never been treated so good at a dealership but I've never had such a great car like the S4. I regret that Audi will discontinue selling cars with a manual gearbox. I hope that changes by the time my lease is up. Thank you. More

Amazing experience! Class act team. Very willing to work with me and not be pushy at the same time. Very friendly and made the process easy and seamless. Would recomme Class act team. Very willing to work with me and not be pushy at the same time. Very friendly and made the process easy and seamless. Would recommend Peter and his team to any of my partners looking to purchase a product from Hoffman. More

Fast, friendly, professional, high quality service Fantastic service! High quality workmanship and attention to detail. Very friendly and helpful staff. We are extremely satisfied and would gladly Fantastic service! High quality workmanship and attention to detail. Very friendly and helpful staff. We are extremely satisfied and would gladly purchase future cars from Hoffman Audi. More

Worth the premium The service experience at Hoffman Audi is straightforward and transparent. My 16 year old A4 Avant is given thorough attention, but always within the The service experience at Hoffman Audi is straightforward and transparent. My 16 year old A4 Avant is given thorough attention, but always within the parameters that I set. My longtime service advisor Jason McGinnis knows me and the car and is unfailingly courteous, friendly and efficient. We all know that dealer service tends to cost more than an independent garage. In the case of the service department at Hoffman Audi, the attention to detail and the willingness to help a one car family keep on the road in a safe well performing car is well worth it. More

Stacey Violette is AMAZING! Stacey from the beginning knew exactly what I wanted and in just one day, she found the car I wanted and had the paperwork right there ready to go. Sh Stacey from the beginning knew exactly what I wanted and in just one day, she found the car I wanted and had the paperwork right there ready to go. She told me when it would be in port and when it would be expected to be delivered. She is so knowledgeable, super fast in terms of getting back to you, will answer any questions, from yes/no's to long ridiculous ones. She gets things done and I have purchased many cars over the years from many dealerships across from the country and can with full confidence say, that Stacey is the best salesperson I have ever dealt with. GO SEE HER FOR A NEW OR USED AUDI!! More

How would I want to be treated? Alex was my designated service consultant on my most recent visit. Alex, like all of the team, was professional, friendly, knowledgeable and willing Alex was my designated service consultant on my most recent visit. Alex, like all of the team, was professional, friendly, knowledgeable and willing to make my experience as positive as possible, Like going to a hospital, nobody wants to be there, and all we want is for everything to be fixed so they can get back to our normal routines. This service team understands that. Alex advised me when I dropped the car off that they didn't have any loaners. We all thought that if the service problems couldn't be resolved that day, then I'd pick up my car and reschedule that coming Monday. However, the diagnosis revealed a potential risk of the car shutting down (on the highway) if I drove it home. Since I knew there weren't any loaners available I started dialing the phone to reach out to friends to bum a ride up and down the highway. But Alex instinctively understood my problem. I also believe he understands the answer to the fundamental question of, how would I want to be treated if I were in their position? Of course I wasn't expecting any manna from heaven, but I was able to bum a ride from a friend, and just before we approached the highway ramp to 91N Alex called and said he had a loaner for me. So instead of heading north we headed east to the dealership. My friend is a very good friend, but deep inside we all prefer not to be burdened by other people's problems. In reality, Alex's call solved two people's problems. The point is this; you just can't beat that kind of service, nor can you put a price on it. Well done my friends, well done! More

Excellent support and superb communication From the moment I brought my car in for service until I completed repair, I was aware of the actions taken and the support provided. From the moment I brought my car in for service until I completed repair, I was aware of the actions taken and the support provided. More