Hoffman Audi of East Hartford

excellent,fair,very knowledgeable Steve Steller.very knowledgeable and personable. exc ellent,honest experience.great vehicle.high quality and individual attention.perfect vehicle pr Steve Steller.very knowledgeable and personable. exc ellent,honest experience.great vehicle.high quality and individual attention.perfect vehicle prep.nothing to do which could have been better. More

65000 Service Excellent service and follow up. Loaner car was very nice too. I think price for oil change was high, even with discount. Rob followed up as he promis Excellent service and follow up. Loaner car was very nice too. I think price for oil change was high, even with discount. Rob followed up as he promised on a couple questions I had. Getting text and email when car was ready - awesome. More

Good Customer Service and Personal Attention Made the Sale Steve Steller is very knowledgeable about Audi and answered all my questions. He really knows how all the technology in the car works and explained i Steve Steller is very knowledgeable about Audi and answered all my questions. He really knows how all the technology in the car works and explained it clearly. I communicated with Steve via email and he answered all my emails in a timely manner. Steve also met with me on a separate occasion and explained the Audi Care Plan so I could understand why it was the right plan to purchase for my new Audi. More

New Car Purchase My husband and I just purchased a 2016 Audi A6 after many months of research both in Connecticut and in Florida. We are new retirees and have owned a My husband and I just purchased a 2016 Audi A6 after many months of research both in Connecticut and in Florida. We are new retirees and have owned a 740i BMW since 2004. Although we only ever had a very positive experience with our BMW, we have recently been drawn to the Audi as a possible new purchase for several reasons but its excellent overall ratings for safety and performance far surpassing it's competitors remained first and foremost in our decision. Admitting that a certain degree of anxiety and stress related to a new car purchase should be expected, we visited Hoffman Audi of East Hartford and were immediately reassured that there would, indeed, be no reason whatsoever for any of those expected emotions. On the contrary, the very welcoming and genuine comportment of our salesperson, Brandon Chin, from the moment we entered the showroom was beyond our greatest expectations. His kindness, warmth, patience, expertise and transparency with every aspect of the decision-making process should be applauded. We have already, and will continue to recommend Hoffman Audi of East Hartford, and in particular, Brandon Chin, to anyone who may be considering an Audi purchase. More

Excellent Customer service! Olivia Roy went above and beyond. The shuttle was running late and Olivia took it upon herself to drive me. That was so nice and I really appreciate Olivia Roy went above and beyond. The shuttle was running late and Olivia took it upon herself to drive me. That was so nice and I really appreciated it. More

Recent Sales Experience I couldn't be happier with my new 2017 Q7! Thank you for searching for and finding me so many options to choose from. You found the perfect choice i I couldn't be happier with my new 2017 Q7! Thank you for searching for and finding me so many options to choose from. You found the perfect choice in the end. More

Great Fast service Took my Audi in for routine matainence and was greeted right away by Jason. Estimated it would take 1.5 to 2 hrs but I was home by an hour and a half Took my Audi in for routine matainence and was greeted right away by Jason. Estimated it would take 1.5 to 2 hrs but I was home by an hour and a half later. Service was very quick and car was returned clean and ready for its next 15k miles More

Rob H is the top service person I've ever dealt with Rob H keeps surprising. Whenever I think he's done a great job he ups his now bar. I was with BMW for years and years. I've sent well over 100 custom Rob H keeps surprising. Whenever I think he's done a great job he ups his now bar. I was with BMW for years and years. I've sent well over 100 customers there over the years, however I recently had a problem with them so I will never go back to any New Country store. Rob cares. Nuff said on that. I decided to go in on a Saturday morning and wait. They had a crepe station as well as a few computers to use while I waited. I was very impressed. I'll try to do all my services on Saturday mornings now. Very easy. Thanks. More

45000 Mile Maintenance The staff (Elizabeth) was both courteous and helpful to schedule and check in my vehicle for service. The work was completed in a timely manner as pro The staff (Elizabeth) was both courteous and helpful to schedule and check in my vehicle for service. The work was completed in a timely manner as promised. An actuator part was not readily available for a minor repair to my fuel filler door latch so I had to return for a follow-up appointment. Elizabeth softened this small inconvenience by informing me the repair was covered by warranty....Yeah!!! More

Normal service They addressed the normal needs, plus my few specific odds & ends. Plus they called to inform me that my car seat sensor was under recall. they They addressed the normal needs, plus my few specific odds & ends. Plus they called to inform me that my car seat sensor was under recall. they fixed that also More