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Hoffman Audi of East Hartford
East Hartford, CT
1,274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,274 reviews
May 30, 2016
Terrible detail I brought my car in for a rim repair. I noticed one rim needed to be buffed out however this was what I noticed. You would think the dealership, as pr I brought my car in for a rim repair. I noticed one rim needed to be buffed out however this was what I noticed. You would think the dealership, as professionals, would check all rims to see if there were any others that needed repairs. After leaving the dealership I noticed another one needed repairing. They did not give my vehicle a once over or check into anything that I hadn't specifically pointed out. This is unprofessional and unacceptable quality of service. Not to mention the dealership kept my car for 5 days. This is more than enough time for a job well done. I will say, I was allowed to keep the loaner with no charge while they kept my car...but this is as to be expected since the work on my car wasn't completed in a timely fashion so it shouldn't come out of my pocket. I also asked for a FULL detail. After having my car for so long I expected the detail to come out well as there was no excuse considering all the time they had. But regardless, you pay dealership price you want dealership quality. The detail was horrible. There was liquid product stains on my door panels. When I got my car back it was covered in pollen already. The doors, window buttons, and locks all had dust and grim on them. It was a job half done that I was barged full price (266$) for. Poor unacceptable service More
by DWAGMEISTER22
Verified CustomerEmployees Worked With
Athena Lindquist
May 30, 2016
Always the best from the Service Team at Hoffman Audi The crew at Hoffman Audi know how to service vehicles! From customer service to the finest of work, the take care of the customer as well as the car. The crew at Hoffman Audi know how to service vehicles! From customer service to the finest of work, the take care of the customer as well as the car. No one else will touch my Audis and yes we have two! Thank you Jason and all the guys in the background making it all happen! Much appreciated. Jon More
by JON G. MOORE
Employees Worked With
Jason McGinnis
May 27, 2016
First Service Experience: Awesome I took my new A4 in for its first 5K mile service yesterday. Everybody was so courteous and professional and I was out of there in no time. I al I took my new A4 in for its first 5K mile service yesterday. Everybody was so courteous and professional and I was out of there in no time. I also appreciated the vacuuming & washing. This is the best experience I've had related to getting my car serviced. More
by Stephen Johnson
Employees Worked With
Mark Natter, Athena Lindquist
May 27, 2016
Excellent Service Brought my vehicle in for scheduled maintenance and received excellent service and a loaner car for the day for no additional charge. Will be going ba Brought my vehicle in for scheduled maintenance and received excellent service and a loaner car for the day for no additional charge. Will be going back again. More
by RALLM7
Employees Worked With
Robert Hlasyszyn
May 25, 2016
Excellent Experience at Hoffman Audi! I was looking to purchase an Audi A8L and found the car I was looking for at Hoffman. Living 3 hrs away, I relied heavily on phone and email communic I was looking to purchase an Audi A8L and found the car I was looking for at Hoffman. Living 3 hrs away, I relied heavily on phone and email communication regarding the vehicle. Heather Beers was fantastic in helping me get all the information I needed, and passing me on to Sylvester Evans, who coordinated my purchase. When I arrived, there were some minor cosmetic issues with the car, which they offered to repair. Not to be inconvenienced in having to drive back another 3 hrs to pick up my car when the repair were completed, they offered to have it delivered TO ME in NJ. Service doesn't get any better than that! Thank you to the team at Hoffman Audi, you provided the best car buying experience I've ever had in 30 yrs of buying/leasing cars!! More
by EABRAMS
Employees Worked With
Heather Beers, Sylvester Evans, Drew White
May 25, 2016
Excellent It was a very easy car buying process. I.m looking forward to driving my new Audi & trust the service appointments will be just as easy. It was a very easy car buying process. I.m looking forward to driving my new Audi & trust the service appointments will be just as easy. More
by MLBUCCY
Employees Worked With
Mark Natter, Anthony Shaskus, Olivia Roy
May 25, 2016
Great experience All service personnel do a great job and the communication is seamless. Use of loaner car makes it a pleasure to work with Audi! Thanks Again, Ch All service personnel do a great job and the communication is seamless. Use of loaner car makes it a pleasure to work with Audi! Thanks Again, Chad Alfeld More
by CHAD.ALFELD
Employees Worked With
I think I spoke with George in the Body Shop and he was very helpful in communicating what needed to be done., Robert Hlasyszyn
May 24, 2016
Major service The timing belt and water pump were replaced. This was expensive but the service was excellent. The facility was clean and orderly and the staff was The timing belt and water pump were replaced. This was expensive but the service was excellent. The facility was clean and orderly and the staff was very helpful. More
by TBOUGERE
Employees Worked With
Athena Lindquist, Elizabeth Lafond
May 23, 2016
Great experience Steve and Jackie were both wonderful. I couldn't ask for better treatment or experience. This is my second Aui from them. Even more impressed this t Steve and Jackie were both wonderful. I couldn't ask for better treatment or experience. This is my second Aui from them. Even more impressed this time. More
by CDELPHA1
Employees Worked With
Jackie Smith, Steve Steller
May 23, 2016
45000 service Athena was very helpful in guiding me through options for my recent service. Time and time again, she makes servicing a car as painless as possible! Athena was very helpful in guiding me through options for my recent service. Time and time again, she makes servicing a car as painless as possible! More
by DAMBOISE
Employees Worked With
Athena Lindquist
