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Hoffman Audi of East Hartford

East Hartford, CT

4.7
1,274 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,274 reviews

January 24, 2023

Knowledgeable, professional, and friendly set of people - among the reasons I have been with Hoffman’s since 1989. More

by rogums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elliot Matos, Robert Hlasyszyn, Athena Lindquist
Jan 24, 2023 -

Hoffman Audi of East Hartford responded

Thanks for the great review of Hoffman Audi of East Hartford! We are so glad to have your loyal business. Until next time!

January 23, 2023

I found the labor charges to be exorbitant: $109. 95 to change the oil and oil filter; $194.00 to replace the spark plugs; $97.00 to replace the air filter!. While I purchased the car there (certifie More

by Disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Subramani
Jan 24, 2023 -

Hoffman Audi of East Hartford responded

Thank you for your valuable feedback. We do our best to provide our guests with excellent value and it is disappointing to see that you are unsatisfied. If you'll contact me at your earliest convenience, I will be happy to discuss what can be done to improve your future visits to us. Thank you, Jim Berube - Service Manager - jim.berube@hoffmanauto.com

Jan 24, 2023 -

Disgruntled responded

That you refer to Hoffman's customers as "guests" strikes me as mealy-mouthed corporate speak. Clearly, I was not a guest of Hoffman Audi, I was a customer, one who thinks the cost of his recent service call was unreasonable. What do you have in mind when you state "I will be happy to discuss what can be done to improve future visits?" I'm all ears.

January 05, 2023

Athena is the best. She was attentive and kept me informed through the entire process. More

by Ginaciallella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athena Lindquist
December 14, 2022

Absolutely phenomenal service. Sylvester, Eddie & Julie were all amazing. The entire purchase was setup online and when I arrived everything was as promised. I will certainly More

by Nando707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Calderon, Julie Hoang, Sylvester Evans, Michael Telep
August 04, 2022

Athena in service was fantastic! ! She helped me with an issue that was covered under an extended warranty when Father and Sons of Springfield would not! She was friendly, honest More

by Wadsworthjude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Athena Lindquist
April 30, 2022

We had a great experience. Miguel was extremely helpful and knowledgeable. I highly recommend Hoffman Audi. More

by detoraj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Torres
March 29, 2022

Alex was amazing to work with. He found us exactly what we were looking for. He communicated with us every step of the way and made buying our new car seamless. More

by Jaimebmorgan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexander Robinson
February 20, 2022

Sylvester and Joshua were great. Straightforward, professional and no waste of time. Excellent overall experience.. More

by Irvnaar
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sylvester Evans, Josh Gomes
February 18, 2022

I just purchased an Audi Q5. I worked with Manny, and he was FANTASTIC. He was very accommodating and helped me find my perfect car by providing plenty of options. My experien More

by Metmckenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Kavroudakis
December 29, 2021

I scheduled an appointment for an oil change with a loaner and they did nor provide a loaner and the service took 2 hours to be completed. I wad told it would be an hour to one hour and fifteen minut More

by Delora20038
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Timothy Frenette
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