Hoffman Audi of East Hartford

very convenient No issues, easy to schedule and pick up. Car was completed as promised. Location is convenient. Service was fast. Why do I have to put twenty five wor No issues, easy to schedule and pick up. Car was completed as promised. Location is convenient. Service was fast. Why do I have to put twenty five words? More

Exceptional customer service I would like to commend the following staff members, Stacey Violette, Jackie Smith and Dani Sayegh for their outstanding customer service in the rece I would like to commend the following staff members, Stacey Violette, Jackie Smith and Dani Sayegh for their outstanding customer service in the recent lease of our first Audi q5. They went out of their way to ensure that I was a happy and satisfied customer. Looking forward to repeat business. Sincerely, Emelea Lamonics More

My New Car Experience Everyone was great at Hoffman. I had a particular vehicle in mind, was almost to the end of my BMW lease, I made an appointment, and everyone worked Everyone was great at Hoffman. I had a particular vehicle in mind, was almost to the end of my BMW lease, I made an appointment, and everyone worked with us to make the deal happen. It was a painless process. More

Excellent From the moment I dropped off my car to the minute I got my car back was positive experience. It was quick and easy. My car was fixed within 3 hours a From the moment I dropped off my car to the minute I got my car back was positive experience. It was quick and easy. My car was fixed within 3 hours and I was given a loaner car. More

Quick fair service My A4 was vibrating at speed. I thought it might be wheel-tire balance issue, but, also, possibly need for 4W alignment. Also needed breaks checked My A4 was vibrating at speed. I thought it might be wheel-tire balance issue, but, also, possibly need for 4W alignment. Also needed breaks checked since substantial mileage without need for break service. Service quick, loaner excellent, Olivia Roy attentive and professional, service technician did only the work necessary for a very reasonable price. More

Quick response I had a problem with my brakes. I noticed it on Wednesday and had a long road trip planned for Friday. I called them and they were able to get my br I had a problem with my brakes. I noticed it on Wednesday and had a long road trip planned for Friday. I called them and they were able to get my brakes replaced on Thursday. Easy to deal with, timely and professional. I would recommend Hoffman Audi to anyone. More

Excellent service This was the first time I received service at Hoffman Audi and it was excellent. After a repair was completed another undiagnosed issue arose requirin This was the first time I received service at Hoffman Audi and it was excellent. After a repair was completed another undiagnosed issue arose requiring attention. The service staff was quick to make arrangements and complete the repair. I highly recommend the service. More

Here is the bad experience I had with th Audi Hoffman from East Hartford CT. I came for a xenon light bulb that had burn on Tuesday. They charged me $378 to replace the piece a I had with th Audi Hoffman from East Hartford CT. I came for a xenon light bulb that had burn on Tuesday. They charged me $378 to replace the piece and I came back home: a 30 minutes’ drive during which the burned light bulb alert came back. I thus came back the next day to the garage and they took my car for a better diagnosis of what was the problem. They needed to keep my car and the advisor told me that the pieces to change wouldn’t be expensive. I waited until the next day to obtain the final diagnosis: I need to change BOTH headlight control units , $524 each piece. As they do not have those pieces in stock, I came back for the third time to get my car back and get the advice to look for used pieces that could be less expensive. I left the garage and found out that my windows, mirrors, locker controls, and every single light of the car are not working anymore. I came back to the garage and they told me this was unrelated to the work they did to diagnose the headlight control units problem and that if I wanted to diagnose this problem I will have to pay for it. Basically I came for a simple light to change and came back home with a car in a worst state. I paid $378 for a xenon light to change and now none of my lights are working !!! More

Audi is the way to go I purchased a 2016 Audi Q5 and have to say the whole experience at Hoffman was a pleasant one. My salesman, Brandon Chin was very knowledgeable, pr I purchased a 2016 Audi Q5 and have to say the whole experience at Hoffman was a pleasant one. My salesman, Brandon Chin was very knowledgeable, professional and made me feel very comfortable with the whole buying process. He located the special color that I wanted and had the car to me in a few days. Pickup was way beyond exceptional the car looked fantastic and everyone at Hoffman was very nice. Looking forward to a relationship with a dealership that actually cares. Looking for an Audi, stop by and see Brandon he will not disappoint! More

enjoyable Having purchased from the Hoffman dealership previously (lexus) , we wanted to look at the new Audi's. We were greeted immediately by Brandon, who was Having purchased from the Hoffman dealership previously (lexus) , we wanted to look at the new Audi's. We were greeted immediately by Brandon, who was most courteous and helpful with the features of our new car . Jackie was also very nice with the financing end of the deal, and the whole buying experience was positive! Very pleased.. More