Hoffman Audi of East Hartford

Fabulous service, great staff. I live in Westfield, MA and travel to Hartford (not Springfield, ahem) for all Audi services. I have bought two Audi's from Hoffman and they have alw I live in Westfield, MA and travel to Hartford (not Springfield, ahem) for all Audi services. I have bought two Audi's from Hoffman and they have always been A1 in service and personnel. Their mechanics are magicians - my Q7 was purchased new but I also have "vintage" TT and they serviced both with the same level of professionalism and courtesy. Rob in the service department is amazing and so meticulous in his work, Joel works magic on my TT - thank you!!! And Tony (car loaner extraordinaire) gets you into a loaner car so quickly you don't even have time to get that free cup of coffee (and breakfast). This is a great place if you want to be a part of the great brand of Audi. More

Vehicle service Michael was very helpful, taking the time to explain the purpose of the work I had done. He is accessible, approachable, and has a welcoming sense of Michael was very helpful, taking the time to explain the purpose of the work I had done. He is accessible, approachable, and has a welcoming sense of humor. I found him more personable than previous service employees and he seemed to genuinely care and be invested in high quality service, instead of others who seem to put on an act. Thank you Mike! More

Good service Prompt service and good customer care. Keeps us updated about service and up-to-date about plan and cost of service. Always maintained good communic Prompt service and good customer care. Keeps us updated about service and up-to-date about plan and cost of service. Always maintained good communication about every detail More

Treated very Respectfully I accompanied my mother as she test drove both the A3 and the A4. The salesman, Ron Palladino, was great - very accommodating and very thorough in he I accompanied my mother as she test drove both the A3 and the A4. The salesman, Ron Palladino, was great - very accommodating and very thorough in helping her identify what options she wanted on her car and then searching the database for what she wanted. We both felt very comfortable with him. More

Great experience Buying our Q5 was a great experience. Pete H went out of his way to ensure all of our 'wants' were met. He was very courteous & helpful. We highly Buying our Q5 was a great experience. Pete H went out of his way to ensure all of our 'wants' were met. He was very courteous & helpful. We highly recommend Hoffman Audi. More

Purchased new audi When shopping around for a new vehicle we went to several dealerships. Our children were with us as well. Hoffman audi was informative, to the point, When shopping around for a new vehicle we went to several dealerships. Our children were with us as well. Hoffman audi was informative, to the point, and mindful of our time. They back up their products and take pride in their products. When picking up the vehicle I was hoping that the car would have been prepped and ready for us but some items were still in the packaging and there was a little confusion. However, they did ask if we had any questions and walked us through most of the vehicle features. This was the most convenient and to the point dealer my family and I have ever shopped with. They were available and responded promptly anytime we had any questions and stand by their products, which are outstanding and reliable. More

80K total makeover Needed brakes, fluid lines, electronics in dash from service. Excellent - everything working beautifully. Needed new front bumper panel. Asked fo Needed brakes, fluid lines, electronics in dash from service. Excellent - everything working beautifully. Needed new front bumper panel. Asked for it to be painted black rather than the dark metallic grey of the existing one. Looks like new, but is not black - is dark metallic grey! Took a while - 1.5 weeks - but expected it and was told it would take that long. Had an excellent loaner for the duration. VERY expensive, but much less than a new TTs! More

Regular Service What was supposed to be just a regular service turned into the best safety discovery. Two tires were worn badly on the inside that couldn't be seen fr What was supposed to be just a regular service turned into the best safety discovery. Two tires were worn badly on the inside that couldn't be seen from an ordinary view of the tire. I provided a beautifully clean loaner, kept abreast of what needed to be done, and was provided very courteous experience from beginning to end! More

Extremely Satisfied!! As always extremely satisfied with Hoffman Audi and the service team, especially Athena as she always goes the extra mile. The techs are always on poi As always extremely satisfied with Hoffman Audi and the service team, especially Athena as she always goes the extra mile. The techs are always on point as well, and thank you for that! Thanks again Hoffman Audi Team!!!!! More

Audi 6 45,000 miles service Mike Interlandi and the staff were very helpful and accommodating. The receptionist was also very friendly. Note: you shouldn't request 25 words for Mike Interlandi and the staff were very helpful and accommodating. The receptionist was also very friendly. Note: you shouldn't request 25 words for feedback. When service great all a customer wants to say is that it was great. Just a thought. This can make customer cancel and not submit the survey More