Hoffman Audi of East Hartford

Prompt and Courteous The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer. The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer. More

Superior Service .... with a smile ! Great, efficient service. Many thanks for completing all necessary maintenance in a very timely manner. Enjoyed the nice waiting room ..... see ya o Great, efficient service. Many thanks for completing all necessary maintenance in a very timely manner. Enjoyed the nice waiting room ..... see ya on my next visit. More

Very Happy Excellent communication and focus on customer. They were incredibly flexible and took the time to answer my questions and ensure I had all the informa Excellent communication and focus on customer. They were incredibly flexible and took the time to answer my questions and ensure I had all the information to make my decision. I would highly recommend this dealership to anyone looking to buy. More

"Proffessional" experience The Last Saturday in August My wife and I set out to replace an Infiniti coming off lease. I had previously stopped in and conveyed my interest in the The Last Saturday in August My wife and I set out to replace an Infiniti coming off lease. I had previously stopped in and conveyed my interest in the new Q60 coup at the Hartford Infiniti dealer. The car is for my wife but selfishly I was attempting to steer her towards the Q60. When we arrived I could see the salesman I had previously engaged was tied up. He told me to come back in an hour. Normally I would have politely declined but I figured my wife and I could drive the short distance to Connecticut Boulevard and look at the Lexus and Audi offerings before heading back to the Infiniti dealership. First stop the Lexus dealership which was surprisingly busy as well. Not one individual approached me and I spent a significant amount of time looking at the RX and NX crossovers as they caught my wife's attention. After standing idle for 10-15 minutes and not being approached we left and headed to the next door Audi dealer. Inside it was even more busy than the Lexus showroom. I had been inside for only 3-5 minutes when salesman Peter Helou broke briefly away from clients he was setting up for a test drive to offer his help. He explained he was heading out for a test drive and would help when he returned. He also answered a couple questions I had. As someone who has salesman employed at my business I was impressed how he was able to just divert his attention enough to my wife and I without compromising the attention he had with the couple about to take a test drive. It worked out well since we spent the next 15 minutes looking at vehicles in the showroom and outside. When Peter returned he came directly over and explained that the couple who took the test drive are converting their interest into a purchase. Peter asked me to hold on one minute and he would get his manager to help us. Peter introduced Dani and Dani proceeded to answer a few questions. My wife had already told me she wanted a Q3 Prestige S line just like the vehicle in the showroom. We own a Q5 already so did not need much convincing and Dani and I set out to negotiate a deal. Between Peter and Dani they both handled the situation professionally by neither alienating us or the other couple and the willingness to make sure I did not leave the showroom without the proper attention was refreshing. Though Dani pitched in on a very busy Saturday Peter referred back to my wife and I a couple of times. Peter earned our praise on his diligence to pursue the car we wanted and make certain the delivery was at a convenient time. Additionally his delivery of the vehicle demonstrated great competence with the product and his comfortable and confident demeanor was an attribute I have rarely found in previous negotiations for purchasing a vehicle. More

Exceptional Service I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist me on the side of the highway, but when I arrived to the dealership Athena took great care of me. She always kept me updated on the status of my vehicle and was extremely helpful. I can't thank her and the rest of the team for the great service, I would highly recommend coming to this dealership. More

Repair air bag was a GREAT experience recieved a car loaner Great communications with text messages and a speedy repair the service and the quality of work was amazing !! I would highly recommend this service c Great communications with text messages and a speedy repair the service and the quality of work was amazing !! I would highly recommend this service center to my friends and family More

Satisfied customer thank you, efficient, clean, accommodating, good group of people to work with. vacuumed my car when done. Helpful, Will consider purchasing another ca thank you, efficient, clean, accommodating, good group of people to work with. vacuumed my car when done. Helpful, Will consider purchasing another car when time. More

Extremely Helpful Interactions with my Service Representative and accommodations were the best. My wait for service was not long and very relaxing. This was the best Interactions with my Service Representative and accommodations were the best. My wait for service was not long and very relaxing. This was the best wait for service that I have had the pleasure to enjoy. More

Audi Q5 Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it high Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it highly. More

Regular service interval The Hoffman Audi service center consistently fulfills my expectations and this time was no different. Easy to schedule on line. Was able to secure a The Hoffman Audi service center consistently fulfills my expectations and this time was no different. Easy to schedule on line. Was able to secure a loaner call within a reasonable time frame. Brought my S5 in at 7:30am, was out the door at 7:45am, and by 11:30am was notified via text and phone call that my car was ready. More