Hoffman Audi of East Hartford

Outstanding customer service!! Received a notice from Audi that the climate control module on my Q5 needed attention. Mentioned that need very briefly to my customer service adviso Received a notice from Audi that the climate control module on my Q5 needed attention. Mentioned that need very briefly to my customer service advisor, Olivia Roy, and I immediately had a very convenient appointment for service. I was there at the appointed time and, as Ms. Roy promised, the work was done very quickly and completely while I waited. Her service, and that of Hoffman Audi, leave nothing to be desired. I often recommend Hoffman service and my service advisor to others. I've never been disappointed. More

Hoffman Audi rules Great sales...great service...nice people...wonderful cars. From the minute you walk in they take care of you. my second car that I have purchased h Great sales...great service...nice people...wonderful cars. From the minute you walk in they take care of you. my second car that I have purchased here and never a problem. More

Service Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that neede Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that needed to be done, she is very courteous and friendly. More

Process could use improvement Adrian, my salesperson was responsive to my needs. I felt he worked hard to find what I was looking for and his communication was good. The overall Adrian, my salesperson was responsive to my needs. I felt he worked hard to find what I was looking for and his communication was good. The overall process, however, was not smooth. There were multiple steps in the process where things needed to be redone or weren't handled correctly. They weren't familiar with the registration process in Massachusetts even though the dealer ship is approx 30 min and this caused delays and issues with the state inspection. More

Wonderful Experience Alex was great to work with and very informative. He was professional and the turnaround time he provided for the work on my car was spot on and accu Alex was great to work with and very informative. He was professional and the turnaround time he provided for the work on my car was spot on and accurate. It was a pleasant experience. More

Best experience at a dealer I've ever had! I bought an Audi from another dealer out of state and I knew after driving it there was a serious issue. The entire staff at Hoffman Audi didn't hesi I bought an Audi from another dealer out of state and I knew after driving it there was a serious issue. The entire staff at Hoffman Audi didn't hesitate to help me right away. All issues were resolved in the most professional manner. I'll be doing all my future service and next car buying at Hoffman group. More

Exceeded expectations Came for a service and tuning of air conditioning software. Got loaner in no time, my forgotten water bottle was returned to me, excellent service. Came for a service and tuning of air conditioning software. Got loaner in no time, my forgotten water bottle was returned to me, excellent service. More

It couldn't be better! While near Hartford, on my way to Maine, my Audi's engine suddenly stopped, and without power i was able to get to the right shoulder, where I took ou While near Hartford, on my way to Maine, my Audi's engine suddenly stopped, and without power i was able to get to the right shoulder, where I took out the small Audi plastic card and phoned Audi Service. Within 15 minutes a tow truck showed up, and a few minutes later we were on our way to Hofmann Audi. When we arrived, we meet Alexis Serrano, who immediately had the car checked and regretfully told us that the engine has a hole in it. I suddenly had a waking nightmare about what an engine replacement might cost. However, after checking, Alexis found that engine replacement was covered by our pre-owned certified warrantee! He also made arrangements to get us a rental car at a very good price. We won't on to our vacation in Maine, and Alexis stayed in touch to let us know what was happening, and on our way back picked up our car, complete with new engi and ignition, all for under$100! Truly, it is better to be lucky than smart, and to have Hofmann Audi nearby. While it is preferable not to have engines break down, we could not have had a better experience anywhere. Alex Levy More

Audi A-6 purchase Recently traded in my 7 year old Audi A-8 and leased a 2017 Audi A-6. Steve Steller was excellent to deal with. He was very knowledgeable in all resp Recently traded in my 7 year old Audi A-8 and leased a 2017 Audi A-6. Steve Steller was excellent to deal with. He was very knowledgeable in all respects. He is also very patient and made the entire transaction smooth and simple. I would recommend Steve and the entire Audi Team. More

Courteous efficient service Hoffman Audi has always done the best when it come to customer service and satisfaction, and this visit for Q5 service yesterday was no exception. Al Hoffman Audi has always done the best when it come to customer service and satisfaction, and this visit for Q5 service yesterday was no exception. All staff were professional and helpful. The whole experience was seamless. Olivia is a great representative of Hoffman Audi and its commitment to great care. More