Hoffman Audi of East Hartford

Good experience. Service representative (Athena Lindquist) was outstanding. On time, professional, satisfying experience. I will return. Service representative (Athena Lindquist) was outstanding. On time, professional, satisfying experience. I will return. More

My consultant was courteous, helpful and kept me informed on the progress of the service on the progress of the service More

Worst after sale customer support, response & execution. Not at all supportive. They can add any add-on purchases very much online and instantly. I have accepted service contract while concluding the purcha Not at all supportive. They can add any add-on purchases very much online and instantly. I have accepted service contract while concluding the purchase but I realize later it’s not worth it paying in advance and I have requested to cancel. Initial response after following up is few days, I have waited and followed through then they said it will take 6-8 weeks.?I really don’t understand why this would take longer. I will not suggest to buy from Hoffman Audi East Hartford. Not happy at all. More

WOW ! !!! ... Have my Audi Q5 serviced by Jim Berube (service manager) and his team. Have always been top notch. Disaster struck Monday morning May 15. Daug !!! ... Have my Audi Q5 serviced by Jim Berube (service manager) and his team. Have always been top notch. Disaster struck Monday morning May 15. Daughter sends spouse and infant boy in Audi Q5 headed to Connecticut out of NYC. Daughter gets on Amtrack train back to Washington DC. Realizes too late she has key fob in her pocket. Spouse pulls over to highway rest area 30 minutes south of Hartford. Car shuts down with fussy infant. We pick child and spouse, overnight keys to Hoffman Audi, attention Jim Berube, and he picks up car, washes and clean car, refuses any compensation. Hoffman for Life !!! More

Traveled a distance to buy a used Audi. Salesman gave me an accurate description of the condition over the phone. Arrived that day and was very pleased with the overall deal. Salesman gave me an accurate description of the condition over the phone. Arrived that day and was very pleased with the overall deal. More

Originally they quoted me $288 to perform pre- purchase inspection for Audi R8, but about 2 hours before the inspection, I got a call and they told me the cost for the inspection is now $600. After the ins inspection for Audi R8, but about 2 hours before the inspection, I got a call and they told me the cost for the inspection is now $600. After the inspection was done, the cost increased to $670. In the positive note, they did a decent job of inspecting the car. More

Robert’s customer service was exceptional. Made the entire experience painless for me, Excellent communication, including explaining the car service issue and providing status updates. Made the entire experience painless for me, Excellent communication, including explaining the car service issue and providing status updates. More

Very poor service and communication. All they want is your money. Lied about emissions on the car. No one, not even management will return my phone calls. They’re attentive if you’re a p All they want is your money. Lied about emissions on the car. No one, not even management will return my phone calls. They’re attentive if you’re a potential sale, afterwards they’re done with you. More

Purchased a car using Alphonso. . love the car…didn’t appreciate the condescending attitude or the lie after lie and lie…Called… never returned my phone calls .. continued to lie tha . love the car…didn’t appreciate the condescending attitude or the lie after lie and lie…Called… never returned my phone calls .. continued to lie that he returned my calls… even the sales manager wouldn’t even speak to me… like I said… love the car… hate being disrespected because we are women More

Very responsive, kept me informed and completed service on time as promised excellent service again on time as promised excellent service again More