Hoffman Audi of East Hartford

Customer Service Very pleasant experience. In and out quickly. They have really streamlined the loaner car process. In the past this has been the biggest delay, but Very pleasant experience. In and out quickly. They have really streamlined the loaner car process. In the past this has been the biggest delay, but this time it took just a few minutes. Work done promptly and correctly! Everyone very pleasant and friendly. Clean environment. More

Level of Service second to none! The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the stat The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the status with text messages and contacted by phone with any new updates. The latest visit was for an alignment and wheel repair and everything went perfect and the wheel looks like new!! More

Scratched my car and have dragged their feet on compensation I took my car in for a straightforward servicing and then took it immediately to the body shop for an estimate on a dent in the rear door. The associa I took my car in for a straightforward servicing and then took it immediately to the body shop for an estimate on a dent in the rear door. The associate, Alexis Serrano, was very knowledgable and friendly. I was informed that cars are routinely washed after servicing, and when I arrived at the Hoffman body shop immediately after servicing, I noticed new scratches that had obviously been made since the last time the car had been washed. I showed this to the associate at service center, who said he would "take care of it for me," but when I emailed for information on what that meant, I received no response. As a result, I visited the dealership again to discuss the issue with the associate. I was told that since the scratch would be painted over when fixing the previously existing rear dent, there was no need for them to compensate me for anything, but the associate offered to talk with the Hoffman body shop to give me a discount on the paint job. He said he would email me with details on this discount, and I still have not received that email. More

Customer Service was a great experience because because repair details were provided by text messages. I was fully aware of all repair opportunities. Thank you! was a great experience because because repair details were provided by text messages. I was fully aware of all repair opportunities. Thank you! More

Scheduled maintenance Excellent service inside and out! Highly professional and courteous. Only suggestion would be to have more loaner cars available. Very impressed wi Excellent service inside and out! Highly professional and courteous. Only suggestion would be to have more loaner cars available. Very impressed with the set up. More

Audi purchase I had the pleasure of working with Mark Natter on the recent purchase of my Q5. I found Mark to be very knowledgeable about the car and the Audi exper I had the pleasure of working with Mark Natter on the recent purchase of my Q5. I found Mark to be very knowledgeable about the car and the Audi experience. He was very patient as I test-drove multiple vehicles and was more concerned about selling me a car that I was comfortable with and not a car that was more expensive. More

Perfect service every time- ROB IS GREAT! I have been doing business with Hoffman Audi of East Hartford for years- they provide superior service each and every time. My service advisor is Robe I have been doing business with Hoffman Audi of East Hartford for years- they provide superior service each and every time. My service advisor is Robert Hlasyszyn and he is exceptional. He works around my schedule and really goes above and beyond to make my appointments as convenient as possible (gets me in quickly, offers a loaner, keeps in touch with updates, etc). He pays attention to detail and is an asset to Hoffman. He is the reason I continue to do business here! I was in this past week and was very pleased overall (as usual) with the service I received. My vehicle needed an oil change and I was feeling a vibration in the front end. Turns out, it also needed new tires as well as the replacement spark plug servicing. They were able to do everything on the spot and still have my car back to me on time! I really like the tires that were selected for my vehicle. What a difference in the handling and performance. THANK YOU ROB!!!!! More

Excellent Service My appointment was easy to make. I received a loaner car like my own car so felt comfortable. Service was prompt, professional and courteous. Car was My appointment was easy to make. I received a loaner car like my own car so felt comfortable. Service was prompt, professional and courteous. Car was spotless when I picked it up. 5000 mile service was free. More

2016 A6 Lease The team at Hoffman Audi made the process simple and efficient. The finance manager had the paperwork ready for me upon arrival, and the sales associ The team at Hoffman Audi made the process simple and efficient. The finance manager had the paperwork ready for me upon arrival, and the sales associate was busy making sure my new car was ready. They even sent an employee to pick me up at my house so I could pick up my new car. More