Hoffman Audi of East Hartford

New Car Purchase Salesman was helpful but was not very knowledgeable about the breakdown of leasing and some of the detail coverages. Did not explain everything cl Salesman was helpful but was not very knowledgeable about the breakdown of leasing and some of the detail coverages. Did not explain everything clearly regarding leasing process. The experience involved was not quite pleasant. Would have been helpful if there was a comparison of vehicle options detailing the differences and additions included in the purchase. Overall staff was friendly. More

Excellent experience. Exceptional service, from the moment I checked in, to the updates.. to picking up my car. Olivia Roy was very professional and kept me very informed.. Exceptional service, from the moment I checked in, to the updates.. to picking up my car. Olivia Roy was very professional and kept me very informed.. excellent employee More

Outstanding! A plus all around service.Robert was very communicative and on point. Called frequent with updates on vehicle progress. Called me as soon as vehicle w A plus all around service.Robert was very communicative and on point. Called frequent with updates on vehicle progress. Called me as soon as vehicle was ready for pick up. More

Professional and thorough The maintenance on my vehicle requires extra research and steps in order to obtain special support from Audi. The service manager (Rob) was very tho The maintenance on my vehicle requires extra research and steps in order to obtain special support from Audi. The service manager (Rob) was very thorough with good follow up. I felt he had my interests in mind to get warrantee support. It may seem a small thing but I do like it that the car comes back cleaned. On a separate matter, I did contemplate doing some proactive maintenance (water pump replacement) but at nearly $500 just for the pump, this was too steep. More

Outstanding salesman Traded an A3 for an A5 and was treated very well and presented a fair deal. The salesman, Ron was very cooperative, understanding and diligent with a Traded an A3 for an A5 and was treated very well and presented a fair deal. The salesman, Ron was very cooperative, understanding and diligent with all questions and concerns. More

New 2017 Audi 4 What exciting improvements for the new 2017 Audi 4. Loved the car before, love it even more. The guidance Steve provided before driving away was excel What exciting improvements for the new 2017 Audi 4. Loved the car before, love it even more. The guidance Steve provided before driving away was excellent. The considerable new technology is intuitive and not too intimidating. It is always a wonderful experience with this Hoffman dealership in every way. More

Excellent experience I think we can all agree that the car buying experience can be very stressful. At Hoffman Audi, however, they are receptive to your questions and add I think we can all agree that the car buying experience can be very stressful. At Hoffman Audi, however, they are receptive to your questions and address your needs in a professional manner. The customer service is at a very high level and they take the time to explain the car buying process and the features. Once you have purchased the car, they spend the time that it takes (even after the dealership has closed!) to ensure that you feel comfortable with the car. The only thing that I did not like was that I had to take the car back to get two tires replaced since it was shaking on the highway. This matter was promptly addressed (in 2 days) and I took my car on a long distance drive a few days later without any issues. From this experience, I interacted with the service department which is also amazing and keeps you informed of the progress of your car. Thank you Audi! More

Great Service I took my car in in response to a recall notice I received and as usual received professional and exceptional service. I am never disappointed by th I took my car in in response to a recall notice I received and as usual received professional and exceptional service. I am never disappointed by the service I get from Hoffman's! More

Exceptional Service Brought my A6 in due to the breaks vibrating and the tire pressure needed to be reset. I was able to get an appointment with a loaner conveniently in Brought my A6 in due to the breaks vibrating and the tire pressure needed to be reset. I was able to get an appointment with a loaner conveniently in a short time frame. My service advisor Michael Interlandi was courteous and helpful. He explained what they techs found and with Mike and Robert Hlasyszyn's help the issue with the rotors was resolved in a timely manner. I appreciated the professionalism and helpfulness of both Mike and Rob. More

Customer Service Very pleasant experience. In and out quickly. They have really streamlined the loaner car process. In the past this has been the biggest delay, but Very pleasant experience. In and out quickly. They have really streamlined the loaner car process. In the past this has been the biggest delay, but this time it took just a few minutes. Work done promptly and correctly! Everyone very pleasant and friendly. Clean environment. More