Hoffman Audi of East Hartford

Excellent Experience Every time I visit Hoffman Audi of East Hartford, I leave very happy and satisfied. They have great customer service all around and see to it that ev Every time I visit Hoffman Audi of East Hartford, I leave very happy and satisfied. They have great customer service all around and see to it that every request is met in a timely and pleasant fashion. More

Service Manager Jason is excellent. From returning my calls to scheduling, to fit my schedule. Very professional, from asking if I need a loaner to the Breakfast sa Jason is excellent. From returning my calls to scheduling, to fit my schedule. Very professional, from asking if I need a loaner to the Breakfast sandwich. Thanks Bill More

Great overall I had a overall great experience. All my questions and concerns were answered. Alexis was very helpful and got me in and out of service as quickly as I had a overall great experience. All my questions and concerns were answered. Alexis was very helpful and got me in and out of service as quickly as possible. More

Service After the service. Noticed that. all my settings were not set after my service was completed.. I would have thought that they noticed that my key indi After the service. Noticed that. all my settings were not set after my service was completed.. I would have thought that they noticed that my key indicated a low battery and needs it to be replaced. More

Easy decision Before arriving at Hoffman Audi,I had narrowed my new vehicle search down to two: an Audi Q5 or A5. A quick look inside the A5 ruled out that model Before arriving at Hoffman Audi,I had narrowed my new vehicle search down to two: an Audi Q5 or A5. A quick look inside the A5 ruled out that model as having to adult passengers in the rear seat would be practical only if they were contortionists. So the only decision left was which color and option package on the Q5. Our salesperson took us to the backlot where there were a few dozen Q5's , almost all some shade of black or white. There was one blue one with the right options and color interior, so that was it. Possibly this was the easiest sale of the year. The only thing that could have dissuading me at that More

Best dealership I've worked with I was able to get the car I wanted with help of the everyone with whom I interacted. I hope that we will continue to have a mutually beneficial relati I was able to get the car I wanted with help of the everyone with whom I interacted. I hope that we will continue to have a mutually beneficial relationship. More

Repair visit I recently had my S5 in for service and I must say the appointment was wonderful he handled by Athena. She worked with me through appointment changes I recently had my S5 in for service and I must say the appointment was wonderful he handled by Athena. She worked with me through appointment changes, kept me in a loaner vehicle, met me personally at 7 AM in the morning and the service and recalls were done in an extremely timely fashion. Very well done! Thank you Athena and the service team. More

Fixed the problem, but poor shuttle service Good news is they found and fixed the issue with my coolant leak and it was covered under warranty. Bad news is the shuttle service. Dropped off my Good news is they found and fixed the issue with my coolant leak and it was covered under warranty. Bad news is the shuttle service. Dropped off my car at 8:30am (my scheduled appointment time) and waited almost an hour for the shuttle, which actually never came. After a half hour, they told me the shuttle would be here in 5 minutes; 15 minutes later they said 10 minutes. When I complained, the sales manager ended up driving myself and another person (who had been waiting longer than me) into downtown Hartford. Fortunately, the return shuttle went much smoother. More

Awesome client service Olivia Roy took the time to not only assist us as expeditiously as possible but she also made us feel special. I know that we made the right choice in Olivia Roy took the time to not only assist us as expeditiously as possible but she also made us feel special. I know that we made the right choice in selecting Hoffman Audi. More

New audi q7 This was my 6th Audi with Hoffman. Worked with Mark Natter again, great salesman, gets to the point, and is a pleasure to work with. I would highly r This was my 6th Audi with Hoffman. Worked with Mark Natter again, great salesman, gets to the point, and is a pleasure to work with. I would highly recommend the dealer and Mark for an Audi purchase! More