Hoffman Audi of East Hartford

As always, Great! My advisor is excellent. They are prompt and very customer oriented. He went through the work schedule. He told me the steps. He answered all my que My advisor is excellent. They are prompt and very customer oriented. He went through the work schedule. He told me the steps. He answered all my questions clearly and concise. More

Dropped of the car for recall Quick in and out. Was greeted with courtesy. Loaner car was ready to go. Was given appropriate customer attention. Just the way a customer should be t Quick in and out. Was greeted with courtesy. Loaner car was ready to go. Was given appropriate customer attention. Just the way a customer should be treated! More

Great Experience! I buy and sell a lot of cars and my experience with Steve Steller and Hoffman Audi was definitely one of the easiest, most efficient and most painless I buy and sell a lot of cars and my experience with Steve Steller and Hoffman Audi was definitely one of the easiest, most efficient and most painless I've ever had! I would recommend Steve and Hoffman without hesitation! More

Best car purchase ever! I am older, so I have been subjected to many years of the slimy male salesman assuming I'm the ignorant "little lady" whose husband or father is reall I am older, so I have been subjected to many years of the slimy male salesman assuming I'm the ignorant "little lady" whose husband or father is really buying the car. I am a serious driver, who used to do all my own work on engines before catalytic converters, am the primary wage earner for my family, and have a Ph.D. so I'm no dummy. To be able to work on a purchase with Stacey Violette, especially via email while I was too busy to drive the hour south to the dealership, was a dream. We negotiated all details and exchanged the necessary paperwork via the web before I came in for the first test drive. She was terrific the entire time--just the right tone of helpfulness and respect without obsequiousness, a similar enthusiasm for driving, patience when I had to delay the process, minimal resistance to my low offer, and willingness to go the extra mile getting my snow tires switched on to the new car, picking me up at VW on her day off, and so forth. I actually enjoyed the experience--a FIRST! I've already recommended her to friends and will continue to do so. I look forward to the end of the lease in three years so that I can work with her again. I hope she is still at Hoffman then! More

Professional, top-notch service I have never worked with a dealership that has provided such great customer service. From quick diagnosis to shuttle service and honest discussion ab I have never worked with a dealership that has provided such great customer service. From quick diagnosis to shuttle service and honest discussion about what repair work is mandatory and what can wait....the customer service was outstanding. Thanks to Athena and team! More

Great experience Brandon was very helpful and thorough--he put together quickly and was responsive over email and phone. He acted professionally and also was approacha Brandon was very helpful and thorough--he put together quickly and was responsive over email and phone. He acted professionally and also was approachable/friendly. More

Quick, Easy , Efficient , Friendly, Highly satisfied Great experience . i was greeted quickly . offered breakfast.delivered breakfast in the lounge as i did work on the free internet while sitting in com Great experience . i was greeted quickly . offered breakfast.delivered breakfast in the lounge as i did work on the free internet while sitting in comfortable chair with lap top tray. Work was done in timely manner and i was asked politely at the suggestion of the tech that my wipers were streaky . i had forgotten i wanted them changed so it was added on and complete in 15 minutes. More

Over the top service This service group, especially Mike go the extra mile to make sure the customers are satisfied and workmanship superior. Great communication and clari This service group, especially Mike go the extra mile to make sure the customers are satisfied and workmanship superior. Great communication and clarity from the second you pull in. Service personnel are waiting for you and as soon as you get out of your car it all begins. Superior experience and very satisfied with quality of work performed. More

Professional Service provided was the installation of purchased parts which was completed on a timely and professional manner. Installation was finished as promi Service provided was the installation of purchased parts which was completed on a timely and professional manner. Installation was finished as promised and I am very satisfied./ More

Great. Service was prompt and all paperwork was ready when I returned to pick up my car. The jitney shuttle was in good repair and timely. Service was prompt and all paperwork was ready when I returned to pick up my car. The jitney shuttle was in good repair and timely. More