Hoffman Audi of East Hartford

Service at Hoffman Audi was very good The service was well organized. All of my problems were carefully recorded and checked. They provided me a car to drive while the service was being co The service was well organized. All of my problems were carefully recorded and checked. They provided me a car to drive while the service was being compleated. The whole experience was very positive and I plan on returning for additional services. More

Rob was super communicative and gave me amazing service Rob kept me up to speed with every aspect of my most recent service. He was my advocate and helped me understand the service I needed for safety and s Rob kept me up to speed with every aspect of my most recent service. He was my advocate and helped me understand the service I needed for safety and service I needed to think about prospectively. I appreciate the transparency; guys like Rob keep me coming back to Hoffman for service. More

Always had great experience at Hoffman Audi Came in to put on winter tires on my car and install hitch. I came in bit late to my service appointment but Robert from service department promptly Came in to put on winter tires on my car and install hitch. I came in bit late to my service appointment but Robert from service department promptly took care of all the paper work and I was on my way back to work in no time. They replaced the tires, got the hitch installed and handed the car back nice and tidy in a day. More

First trip to Hoffman Audi Service I brought my A5 convertible in for its first scheduled maintenance. Jason McGinnis, the service advisor that took care of me, was very friendly and h I brought my A5 convertible in for its first scheduled maintenance. Jason McGinnis, the service advisor that took care of me, was very friendly and helpful. He took care of my vehicle very quickly, was ready when promised, and it came back clean and ready to go. Hoffman Audi definitely took care of me! More

Great people, but typical auto service biz I brought my car in for two free recall repairs, to Hoffman Audi East Hartford recently. The customer service representatives I dealt with were ver I brought my car in for two free recall repairs, to Hoffman Audi East Hartford recently. The customer service representatives I dealt with were very professional, and really, downright friendly. they got me into a loaner quickly, and when repairs were complete, got me my car just as quickly, with a smile. I was told the repairs would take about two hours, and I could pick up the car later in the day. The service department did a great job keeping me informed that the car would be done late in the day, then end of business, then the next morning, then the end of the next day. They also identified another issue similar to the recall, but not covered. issue was named as valve that controls air going by core to create heat for the cabin. I have not experienced any issues with heat to the cabin, but how do I know if its real? in summary, the 4 hour, free repair took two days and the new "problem" cost $372.00. Great personal service, typical dealership service group. More

Efficient, thorough and hassle-free! Super dealer and service centre. Hoffman always do their very best to accommodate and service my needs with my Audi. I trust them implicitly to spot Super dealer and service centre. Hoffman always do their very best to accommodate and service my needs with my Audi. I trust them implicitly to spot and diagnose issues. They work hard to complete work in a timely manner, take care of the vehicle and always provide full communication and a loaner to reduce any hassle. Tremendous to deal with. More

HOFFMAN AUDI EAST HARTFORD Easy to deal with from start to finish. Great communication and the loaner car was nicer than mine......they have their act together for sure! Easy to deal with from start to finish. Great communication and the loaner car was nicer than mine......they have their act together for sure! More

Awesome experience with Ethan Gombossy & Hoffman As always, my recent experience with Ethan Gombossy @Hoffman Porsche was first class service. I wouldn't take my Porsche anywhere else for service. As always, my recent experience with Ethan Gombossy @Hoffman Porsche was first class service. I wouldn't take my Porsche anywhere else for service. Truly exceptional! More

Great overall service experience Service was for initial oil and filter change along with a tire rotation.. I waited for the car choosing to sit in the waiting room. It took a little Service was for initial oil and filter change along with a tire rotation.. I waited for the car choosing to sit in the waiting room. It took a little longer to do the service than I originally thought but the service advisor explained the longer time it would take.. first experience with Hoffman Audi service department and I was very satisfied. More

Athena Lindquist was great! I want to start out by stating that I have worked with Athena Lindquist in the past and on both occasions she was great to deal with. In fact, each a I want to start out by stating that I have worked with Athena Lindquist in the past and on both occasions she was great to deal with. In fact, each and every person I ever had to deal with face to face at Hoffman Audi have been great and I couldn't have been happier. Personable, knowledgeable, and kind. On my most recent visit, which took place in December of 2016, again I worked with Athena. I called them up because after having my oil changed, I noticed a slow leak. Then while driving my oil light came on. Audi A6. So I call Hoffman and they advise that if I bring the car in early the next day they will take a look. I put a quart of oil in and took it to Hoffman at 7:00am. At approximately 8:00 am I got shuttled to work and at 8:18 am I received a text indicating that the technician had looked at the problem and diagnosed that I needed to replace the oil pan. That it would be $997 plus tax and that it would be upwards of 6 hours to do it. I nearly pulled the trigger but decided to get a second opinion. I had the shuttle pick me up, paid Hoffman their fee for checking out my car, and then immediately took it to The European Car in Canton, CT. I explained to them the issue. They had one of the mechanics drive the car, put it up on the lift, then brought me over to take a look at it. Once up on the lift and the cover was removed, the mechanic showed me where the leak was coming from. Explained that if the pan needed to be replaced that he would need to remove a bar to gain proper access, etc. and that the job would take him about 2.5 hours to complete (not 6 hours). The mechanic went on to explain that sometimes when the oil plug is screwed on too tight that they strip and become bad and that might have happened with mine. He then went, grabbed a tool, and with less than a quarter turn of the plug, the oil drip stopped completely. He wiped everything off, waited for a couple of minutes to see if the drip/leak resumed, but it didn't. The problem was not that the oil pan needed replacing, but that the plug wasn't tightened quite enough after the oil change. They didn't charge me a thing So my issue with Hoffman was two-fold, 1), bad diagnosis, and 2) the 6 hour labor quote to jack up the price. That being said, Athena, and the rest of the folks I've dealt with have always been a pleasure, but I now question the knowledge of their mechanics. More