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Hoffman Audi of East Hartford

East Hartford, CT

4.7
1,275 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,275 reviews

January 18, 2017

Recall Fix Everyone I talked with was polite and very helpful. Olivia answered my questions quickly and completely. All work was done promptly and professionally More

by CJ007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Roy
Jan 19, 2017 -

Hoffman Audi of East Hartford responded

Hi CJ007, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that Olivia and the team were helpful, polite, and answered all your questions quickly and completely. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 18, 2017

Great Service I brought my S5 in to the East Hartford Audi dealership for routine service. Expert, prompt and friendly service and I was given a clean 2017 loaner w More

by LPAYMAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hlasyszyn, Athena Lindquist
Jan 19, 2017 -

Hoffman Audi of East Hartford responded

Hello LPAYMAR, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team was friendly and prompt and that your enjoyed our loaner vehicle service and waiting area amenities. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

Timely Service call with excellent results This service call was a major one, entailing new tires, new brakes, routine engine service and then suspension repairs. The suspension repairs were d More

by TADSEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Gombasy, Lou Haddad
Jan 17, 2017 -

Hoffman Audi of East Hartford responded

Hello Tad S, Thank you for trusting Hoffman Audi of East Hartford to get you back on the road quickly and safely. We are glad to hear that the team replaced the brakes, tires, and suspension as well as performed a routine engine maintenance. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing Hoffman Audi! We appreciate your feedback and look forward to seeing you at your next scheduled maintenance! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

Exceptional Customer Service This is my fourth lease with Hoffman Audi of East Hartford. Dylan Bigge is helpful, knowledgeable and always there to greet with a friendly smile. H More

by Jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Bigge
Jan 19, 2017 -

Hoffman Audi of East Hartford responded

Hi Jill, Thank you for choosing Hoffman Audi of East Hartford and congratulations on your fourth lease! We are happy to read that Dylan is helpful, knowledgeable and went above and beyond to ensure that you got the best deal possible. Thank you for your recommendation and we will see you again when your Audi is in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

Grteat service and attention to detail Peter Helou was great at ensuring that all of my questions were answered and his no pressure approach really allowed us to make the decision of buying More

by paul.rickenbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew White, Peter Helou
Jan 19, 2017 -

Hoffman Audi of East Hartford responded

Hello paul.rickenbach, Thank you for choosing Hoffman Audi of East Hartford and congratulations on the purchase of your new Q7! We are happy to read that Peter ensured that all your questions were answered and that you were able to drive off in your new vehicle that same day! We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Thanks again and we will see you when your Audi is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 17, 2017

Our 5th Audi! Hoffman Audi is the place to buy your car. From salesman, Sly to Joshua, business manager, everything went smooth. Everyone was so personalble nothing More

by FOWORA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sylvester Evans, Drew White, Josh Gomes
Jan 19, 2017 -

Hoffman Audi of East Hartford responded

Hi FOWORA, Thank you for choosing Hoffman Audi of East Hartford and congratulations on the purchase of your new vehicle! We are happy to read that Sylvester and Josh were personable and ensured that the entire process was smooth. They are a great team, ensuring your experience is exceptional and you are ready to hit the road in your new car. We look forward to servicing your car to keep it running great for you! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 16, 2017

Decent I am a little unhappy that my car was washed yet still had quite a bit of bird droppings on it - seems like the washing wasn't very thorough. I am als More

by CLAIREB.NEWMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Serrano
Jan 18, 2017 -

Hoffman Audi of East Hartford responded

Hello CLAIREB.NEWMAN, We apologize for the extended wait time that you experienced during your most recent visit, as well as your vehicle not being washed to your satisfaction. I have reached out to your Service Advisor, Alexis Serrano, and he informed me that the machine that we use in order to check the alignment of the tires indicated that your vehicle required an alignment, and that he asked your permission before performing it. In order to ensure your vehicle is running safely we rely on this diagnostic report. We assure you that your next visit will run smoothly and meet your expectations. Thank you for choosing Hoffman Audi of East Hartford and for sharing your feedback with us, as it allows us to both resolve any concerns with your directly as well as continually improve our processes. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 16, 2017

Amazing experience! Went in to just "take a look" and and ended up taking 3 cars home! Peter Helou was amazing, very helpful and knowledgeable! I would recommend you visi More

by cisancheztorres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew White, Peter Helou
Jan 16, 2017 -

Hoffman Audi of East Hartford responded

Hello cisancheztorres, Thank you for choosing Hoffman Audi of East Hartford and providing us with your feedback about your most recent purchase. Pete and the team are dedicated to ensuring you have an excellent experience as well as keeping your vehicle running beautifully for the years ahead. We trust you are loving your three new Audis! Let us know any time you have questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 15, 2017

New problem I brought the car in for the firs 5000 mile check with no serious problems to report. Unfortunately after servicing the rear hatch does not open full More

by PETERYU.MD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Interlandi
Feb 02, 2017 -

Hoffman Audi of East Hartford responded

Hi PETERYU.MD, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We value our customers and we are dedicated to ensuring that your vehicle is running as safely and efficiently as possible. We sincerely apologize for the frustration you experienced and your Service Advisor, Michael Interlandi, has been attempting to call to discuss and resolve everything for you. When it is convenient for you would you please call (860) 290-2128 and ask to speak with Michael? You can also contact me via e-mail at: alison.gilbert@hoffmanauto.com. We look forward to hearing from you! sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2017

excellent service As always, courteous staff, excellent and reliable service. Cleaning the car is always appreciated. one of the major reason we continue to buy cars More

by MARTIN.WAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hlasyszyn
Jan 13, 2017 -

Hoffman Audi of East Hartford responded

Hello MARTIN.WAND, Thank you for trusting Hoffman Audi of East Hartford for your vehicle service needs. We are happy to read that our team was courteous, and provided you with excellent and reliable service. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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