Hoffman Audi of East Hartford

Easy in, quick service I dropped off my car, got a loaner without any hassle or undue delay and received a text, followed up by a call, telling me my car was ready. and it I dropped off my car, got a loaner without any hassle or undue delay and received a text, followed up by a call, telling me my car was ready. and it was. More

Service Visit I was extremely pleased by the fact that I was treated like a valued customer the moment I brought my car in for service. I was able to get shuttle se I was extremely pleased by the fact that I was treated like a valued customer the moment I brought my car in for service. I was able to get shuttle service after only a few minutes of waiting and was picked up promptly at the time I had requested to the driver. Great job Olivia and the two shuttle drivers!!! More

The second car in 6 months I've bought from Peter 6 months ago I bought my wife a 17 Q7 and peter Helou made the experience wonderful. So when I started looking for my A6 I went right back. Once again 6 months ago I bought my wife a 17 Q7 and peter Helou made the experience wonderful. So when I started looking for my A6 I went right back. Once again he made the experience wonderful. The car is just what I was looking for and the deal was great. I would recommend Peter Helou to anyone and the service I've received has been 5 star. In the past I've owned Volvos, Acura and Subaru. Hoffman Audi seems to be all about the customer. More

Alignment check. I had recently purchased a used car from Hoffman Audi. After driving it for a couple of days I believed the alignment was off. I called to make an a I had recently purchased a used car from Hoffman Audi. After driving it for a couple of days I believed the alignment was off. I called to make an appointment to have it checked out and they were very accommodating (I had to travel 45 mins and I have a busy schedule). They were very thorough and gave me detailed information showing the work that was done. Excellent service! More

Sway Bar Links Issue and Tires Replaced Something has changed there. Upon arrival was told that my appointment and loaner car reservation were not in the computer. Was told that they switche Something has changed there. Upon arrival was told that my appointment and loaner car reservation were not in the computer. Was told that they switched over to a new computer service, so they were having some issues. Was then informed that I needed to reschedule my appointment. I told them that this was unacceptable and that I could borrow the owner's car as a loaner. they agreed to get a rental for me through another car rental agency. When car was ready (Two days later) I had questions about the sway bar issue, which now was not an issue. I kept getting the voice mailbox of someone, but could not leave a message as his mailbox was full. A day later I finally got ahold of someone by going through sales. When returning the rental, the agency shared with me that they have heard a few complaints about things going south over there as of late. I asked to have the service manager contact me, but never heard from him/her. More

Always top notch service I have only had very positive experiences with Hoffman Audi service. Everybody is extremely courteous and there is never any issue with my car service I have only had very positive experiences with Hoffman Audi service. Everybody is extremely courteous and there is never any issue with my car service. Options to take a loaner if necessary, otherwise the lounge area for waiting is very comfortable with wifi, tv, beverages etc. More

Excellent service and value This was our third car and Mark Natter was terrific. I highly recommend Hoffman Audi. Hoffman was wiling to listen and make a fair deal. This was our third car and Mark Natter was terrific. I highly recommend Hoffman Audi. Hoffman was wiling to listen and make a fair deal. More

Recall Fix Everyone I talked with was polite and very helpful. Olivia answered my questions quickly and completely. All work was done promptly and professionally Everyone I talked with was polite and very helpful. Olivia answered my questions quickly and completely. All work was done promptly and professionally. I was very happy with the service. Great Job Hoffman Audi!!! More

Service Visit As always, pleased with Hoffman's service and staff. However, the loaner car was not clean on the outside or inside. I was surprised at that. As always, pleased with Hoffman's service and staff. However, the loaner car was not clean on the outside or inside. I was surprised at that. More

The best service I've ever experienced Athena the best service rep in the state! From Elliot Matos, the Service Manager, to the kids that clean my car, Hoffman Audi always exceeds my expec Athena the best service rep in the state! From Elliot Matos, the Service Manager, to the kids that clean my car, Hoffman Audi always exceeds my expectations...and that's not easy.. I've owned many different premium brands, but none come close. BMW? All I can say is the BMW service people should visit the Hoffman service department and view the level of excellence. We now own three Audis; Q5, A7 & A4 and will continue to buy Audis! More