Hoffman Audi of East Hartford

Minded of Customer Convenience Was impressed by various service department personnel stepping in to offer help when my wait seemed too long.Service appointment scheduling and conven Was impressed by various service department personnel stepping in to offer help when my wait seemed too long.Service appointment scheduling and convenience was first class. More

Software update Everything from start to finish went extremely well. It was quick and things went very smoothly. It was in and out efficiently, it was washed and vacu Everything from start to finish went extremely well. It was quick and things went very smoothly. It was in and out efficiently, it was washed and vacuumed and I was ready to go. More

Great overall experience The whole experience was great. Olivia was professional and prompt and kept me updated throughout the service. I really enjoyed coming in and they wer The whole experience was great. Olivia was professional and prompt and kept me updated throughout the service. I really enjoyed coming in and they were very clear with pricing etc. More

Great service, but very expensive I made an appointment for an oil change on my 08 A4 Avant. The good: my oil was changed, they reset my service light, they did a safety inspection whe I made an appointment for an oil change on my 08 A4 Avant. The good: my oil was changed, they reset my service light, they did a safety inspection where they reported that my brakes were new (yeah-I remember paying for that). The waiting room was very comfortable and they offered me a complimentary breakfast sandwich, twice. THey washed my very filthy car and my front floor mats (no vacuuming). Lastly we discussed the Takata Airbag recall & the fact that God only knows when or if the fix will be availble in New England. Humph. The associate who helped me was extremely polite and professional and everyone there was super nice. The NOT SO GOOD: "Oil Change"- I was there for almost 2hours- good thing I had an appointment. THe cost was $130.00 plus tax ( 5 qts synthetic Castrol, Audi filter & a screw)- I knew this going in- it was more convenient for me to go to East Hartford ( I foolishly thought it would be quicker than going to my much further away mechanic- I was wrong)- so I made a decision to pay 75% more than usual for convenience & a very commodious waiting room. So Hoffman's- any thought to a "no frills oil change" that gets me in & out in 30-45 minutes? More

Amazing Rob was fantastic. The tire I needed for my vehicle arrived the same day the vehicle was brought in. It was put on and finished within an hour. Great Rob was fantastic. The tire I needed for my vehicle arrived the same day the vehicle was brought in. It was put on and finished within an hour. Great job by the team at Hoffman Audi. More

Diagnose d because I was not having car repaired there left car parts in a basket charged 4 hours in authorized. Needed a started. There was no reason to remov d because I was not having car repaired there left car parts in a basket charged 4 hours in authorized. Needed a started. There was no reason to remove starter alternator and leave in piece I will contact motor vehicle and an attorney More

Always a pleasure Working with Adrian is a pleasure. He's knowledgeable, personable and makes the entire process easy and enjoyable. The service from top to bottom is s Working with Adrian is a pleasure. He's knowledgeable, personable and makes the entire process easy and enjoyable. The service from top to bottom is second to none. More

quick fix of an emissions problem Warning indicator was on. Hoffman took me in pretty quick. Took an hour or so to remedy and i was on my way. couldn't have been better. Warning indicator was on. Hoffman took me in pretty quick. Took an hour or so to remedy and i was on my way. couldn't have been better. More

New car purchase Mark went out of his way to qualify us for the Audi incentives and to give us a fair deal. It was the 9th car we purchased from Mark and each one w Mark went out of his way to qualify us for the Audi incentives and to give us a fair deal. It was the 9th car we purchased from Mark and each one was in impeccable condition when we received it. More

New Audi A4 2017 purchase I have been a customer of Hoffmann Audi since I moved to CT in 2008. I had been servicing my 2007 Audi A4 here, and I was happy to continue the relati I have been a customer of Hoffmann Audi since I moved to CT in 2008. I had been servicing my 2007 Audi A4 here, and I was happy to continue the relationship with the purchase of a new 2017 Audi A4! The overall experience on the part of my sales representative (Peter Helou) was personalized and exceeded expectations. The entire process, including the financial aspect, was simplified and painless, allowing me to focus on the joy of my new A4. A heartfelt thank you to everyone involved! More