Hoffman Audi of East Hartford

Great Service Experience Another great experience at Hoffman Audi! Mike was thorough and attentive and had my car ready on time. Tom the shuttle driver was so nice too!! Another great experience at Hoffman Audi! Mike was thorough and attentive and had my car ready on time. Tom the shuttle driver was so nice too!! More

Great service! They had me in a loaner car and on my way within 12 minutes of arrival. The return was just as speedy. Very friendly too! They had me in a loaner car and on my way within 12 minutes of arrival. The return was just as speedy. Very friendly too! More

No follow up after complain and keeping up their words. I brought a Q7 in a quick manner and the sales man promised to return my leased BMW to the sister dealership to make sure it is well taking care of. 2 I brought a Q7 in a quick manner and the sales man promised to return my leased BMW to the sister dealership to make sure it is well taking care of. 2 weeks after I drop off my BMW and picked up my new Q7 and after multiple calls to the salesman and came to find out my BMW was still in their lot and was not returned to BMW. Luckily, my Lease for my BMW was not ended in 2 more days. I contacted the sales manger ( couldn't get a hold with the salesman) and he stated he will return Left the car and get back to me the next day. I left multiple messages from salesman to GM the next day as no one get back to conifrm my car was return. Finally at 6pm the sales manager called told me that my request had been satisfied as he returned the car and didn't think I should be desire a full explanation for what happened as a customer. I expressed what I feel and he said he will follow up and get back to me., which he never did. On top of it, I called multiple times for my Audi connect as it was never set up properly. After a month of my purchase, I am still driving my Q7 without Audiconnect. That is how quick the respond from the dealer. More

Exceptional attention to detail Alex Serano Is truly an exceptional adviser down to checking that the tire pressures are set correctly. Additionally, truly listening to the customer Alex Serano Is truly an exceptional adviser down to checking that the tire pressures are set correctly. Additionally, truly listening to the customer desires, time frame an needs. All cars break, but having an adviser like Alex makes the experience less stressful More

25K Scheduled service Brought my A6 in for the scheduled 25K service, but had a concern with the brakes. The service was outstanding... they completed the scheduled mainten Brought my A6 in for the scheduled 25K service, but had a concern with the brakes. The service was outstanding... they completed the scheduled maintenance as well as replacement of brake pads within the promised time. Outstanding experience. More

Good experience Ron was great! Very easy to work with and definitely helped us get the best deal. My husband and I were very impressed! We would certainly recommend. Ron was great! Very easy to work with and definitely helped us get the best deal. My husband and I were very impressed! We would certainly recommend. More

Thanks to Robert Hlasyszyn I had a great service appointment in large part to the assistant manager, Robert Hlasyszyn. He made sure my rental car was ready to go as soon as I a I had a great service appointment in large part to the assistant manager, Robert Hlasyszyn. He made sure my rental car was ready to go as soon as I arrived. He had excellent communication throughout the day. So I had frequent updates on the status of my service. Robert expedited my service so that I could get my car at the end of work day without delay. I really appreciated the effort he put forth. He went above and beyond the expected level of service. Thank you More

Antenna problem Great service. Communicated what was going on at every step and had car delivered to my home while I was on a business trip. Texting works great. Great service. Communicated what was going on at every step and had car delivered to my home while I was on a business trip. Texting works great. More

Thanks for your usual, outstanding service Can't speak highly enough of your service, or of Olivia Roy, our Service Rep. Olivia is knowledgeable, patient, and very thorough in her communicatio Can't speak highly enough of your service, or of Olivia Roy, our Service Rep. Olivia is knowledgeable, patient, and very thorough in her communications. She has a very strong customer service orientation and is a pleasure to deal with. I'm looking forward to our fourth Audi from Hoffman, and Olivia's representation of Hoffman Audi speaks volumes for that family owned firm. More

Long trip made worthwile Traveled from Cape Cod looking for a specific A6 that Hoffman Audi had on the lot. We have looked at many dealerships locally and decided to make the Traveled from Cape Cod looking for a specific A6 that Hoffman Audi had on the lot. We have looked at many dealerships locally and decided to make the trip to Hoffman Audi in East Hartford to test drive a 2014 A6 Premium Plus. I took the day off from work before the weekend to make sure that if we liked the car that we could purchase it before the busy weekend ahead. We met Ron Palladino at the door and he could not have been more friendly, he seemed appreciative and thank us for making the long trip from Cape Cod. He listened and provided excellent insight and product knowledge as we test drove and finally purchased the A6. Even though we have owned many Audi models over the years Ron provided excellent dialog and product enhancements throughout our test drive. I am sure that when we pick up the car on Saturday we will be completely satisfied and will thank the Hoffman team for a job well done as we head back to Cape Cod with our new A6. More