Hoffman Audi of East Hartford

Hard Time Getting a Service Appointment It was very hard contacting the service group. When I did contact them, I was sent to the wrong area. Then, left a voice mail for a service person t It was very hard contacting the service group. When I did contact them, I was sent to the wrong area. Then, left a voice mail for a service person to contact me, and they never did! Had to call later and finally talked to the Service Manager. However, upon arrival for my service appointment, I was treated courteously and promptly. More

A real "no drama" experience Leasing a new car can be an exciting yet traumatic experience, especially when you are in the market for a "luxury" vehicle. My experience with Hoffm Leasing a new car can be an exciting yet traumatic experience, especially when you are in the market for a "luxury" vehicle. My experience with Hoffman Audi, and Peter Helou, was anything but traumatic. I knew what vehicle I wished to lease and had done a fair amount of diligence on that vehicle, and on relevant market conditions, so I felt prepared when I first visited the dealership. I was expecting the experience to be pretty straightforward, and it was. Peter listened to what I wanted and never tried to "up sell" a more expensive vehicle. I had an idea about color choices, and he showed me those choices on in-stock vehicles, as well as some other available color choices. I eventually settled on a different combination. When that combination was not easily available in the model/performance package I selected, Peter didn't try to get me to consider a less-attractive but more available alternative. Instead, Peter was able to locate the same model with greatly enhanced features that was available, and he agreed to work the deal on virtually the same terms and conditions as my original, lesser choice. I was very impressed with his willingness to make it work for me. The lease application and approval process was painless, and the "closing" on the lease took no more than 20 minutes. The dealership was even flexible on the delivery date, agreeing to hold the car for as long as I needed to make the delivery date fit my schedule. All in all, a very exciting experience that was completely devoid of drama or trauma. More

Very easy process Dylan was great to work with and explained everything thoroughly during the entire process. He made it very easy to communicate with him, as I was abl Dylan was great to work with and explained everything thoroughly during the entire process. He made it very easy to communicate with him, as I was able to text him when any questions came up. He had everything prepared ahead of time so that when I came in to the dealership I was able to leave with my car in under 2 hours. More

Althena was excellent! I love Althena!! She is so personable. She found us the right technician to help us with a clunk we could hear in our car. She also recommended a I love Althena!! She is so personable. She found us the right technician to help us with a clunk we could hear in our car. She also recommended a car detailing! My car looks brand new!! I love our she texted me and kept me in the loop what was going on. She also hooked us up with a rental. Took the stress off commuting. Thanks Althena!! More

Seamless and easy to work with I knew I wanted an Audi but was not sure about the model -Peter was very helpful in steering me in the right direction . Also helped in making the ri I knew I wanted an Audi but was not sure about the model -Peter was very helpful in steering me in the right direction . Also helped in making the right decision for the second vehicle . Great friendly and efficient service . More

Hassle free purchase of S7 Audi Called them with thirty minutes notice that I was interested in their S7. They fueled the car prior to me arriving, we test drove it. Told them I wa Called them with thirty minutes notice that I was interested in their S7. They fueled the car prior to me arriving, we test drove it. Told them I wanted it. They had it detailed on the spot. Worked with sales rep Peter Helou, he was very knowledgeable and helpful. Highly recommend. More

Could NOT have been easier or better Greeted immediately once i opened the car door to get out. Paperwork was done. Service adviser went over everything with me and even offered me a br Greeted immediately once i opened the car door to get out. Paperwork was done. Service adviser went over everything with me and even offered me a breakfast sandwich. Reason for visit was 45K checkup and 2 recalls. Car was ready within minutes (early) of when they said. So far so good. Great job. Very courteous folks. More

Excellent/friendly service! Had a very straightforward, pleasant, easy servicing experience. Able to drop off and pick up car on time without any issues. Service was covered th Had a very straightforward, pleasant, easy servicing experience. Able to drop off and pick up car on time without any issues. Service was covered through warranty so cannot comment on pricing. More

AWESOME Service starting with our salesman Mark Natter scheduled all aspects of the repair process, from scheduling the loaner vehicle to the body shop repair and the recall part replacement.. Mark Natter scheduled all aspects of the repair process, from scheduling the loaner vehicle to the body shop repair and the recall part replacement.. It went flawlessly HIGHLY recommend More

2017 Q5 Purchase Mark made the entire buying process easy. He was very knowledgeable, friendly, and passionate about the Audi brand. He was confident that I would lo Mark made the entire buying process easy. He was very knowledgeable, friendly, and passionate about the Audi brand. He was confident that I would love the Q5 and I absolutely do! More