Hoffman Audi of East Hartford

Two recalls and 35K service Totally pleased from check-in, picking up loaner, and picking up vehicle after service. Olivia Roy was very personable and efficient in all aspects o Totally pleased from check-in, picking up loaner, and picking up vehicle after service. Olivia Roy was very personable and efficient in all aspects of my vehicle service. All-in-all an excellent experience. More

Love the texting I had 2 recalls, oil change and a crazy noise to check out. I dropped it off at night and was texted promptly in the morning with what was going on. L I had 2 recalls, oil change and a crazy noise to check out. I dropped it off at night and was texted promptly in the morning with what was going on. Love the texting to keep up with what is going on. All the services were done timely and the car runs great. The only thing that I would like to see is a review of services with someone when I pick up my car. More

Awesome A5!! I contacted 6 Audi Dealerships before deciding to go through Hoffman Audi. So glad I did!!! I have leased 5 different Audi's and this was by far the e I contacted 6 Audi Dealerships before deciding to go through Hoffman Audi. So glad I did!!! I have leased 5 different Audi's and this was by far the easiest transaction. The credit goes to Adrian Hester!!! More

Great auto service, even better customer service Olivia Roy and her team took her of our needs brilliantly. What could have been a negative situation (a lost item) was turned into an example of excel Olivia Roy and her team took her of our needs brilliantly. What could have been a negative situation (a lost item) was turned into an example of excellent customer service. More

Adrian Hester My Husband and I were looking for a good used SUV. Adrian Hester went above and beyond to help us find the right vehicle for us. He worked with us an My Husband and I were looking for a good used SUV. Adrian Hester went above and beyond to help us find the right vehicle for us. He worked with us and guided us into the right New Car for us. I am so happy with the choice we have made and the customer service we received from the begin until the end. I will be recomming Hoffman Audi and Adrian Hester to everyone we know. Thanks Again For The Wonderful Customer Service Ron & Tammy Szrejna More

poor ride due to shaking at all speeds This was an emergency because the entire car was shaking. They got my car in that morning and performed all necessary work in a timely manner. This was an emergency because the entire car was shaking. They got my car in that morning and performed all necessary work in a timely manner. More

2012 A4 Turbo & Oil Consumption Issues Service team was friendly, responded quickly. Dealership is easy to deal with. Nice environment. However, they quoted $3,700 to replace the turbo. Service team was friendly, responded quickly. Dealership is easy to deal with. Nice environment. However, they quoted $3,700 to replace the turbo. When I told them I would take the car elsewhere (local reputable garage came in at $2,400), they said that they could sharpen their pencil and strip out some of the items. Why didn't the tech call out those "extra" items when giving the original quote? Seems extremely misleading. Separately, I am disgusted with Audi. the car is 5 years old and I need $4k in repairs. When I searched for A4 turbo issues and oil consumption issues (adding oil every few weeks), it was clear that these issues are widespread and that there are service bulletins out on these issues. I was actually considering upgrading to an S6. However, if Audi can't stand behind a 5 year old product with 77k miles on it, then I will never buy another Audi again. Absolutely ridiculous. My 11 year Nissan Maxima with 150k miles had a better service record. Now looking at a new Jaguar XF, Mercedes AMG or Lexus. Goodbye Audi!!! UPDATE... I have now received 2 identical standard form responses. Not that I expected any, but 2 identical canned responses is actually worse than none. More

very efficient i came in for two Audi recalls for my Q5 vehicle. The work was supposed to take between 2 and 2.5 hours. I was very pleasantly surprised that it too i came in for two Audi recalls for my Q5 vehicle. The work was supposed to take between 2 and 2.5 hours. I was very pleasantly surprised that it took less than 2 hours. Olivia answered my questions and was a pleasure to deal with. More

shaniekathomas@yahoo.com Very friendly. They sing and dance at 7am in the morning. They made me feel very comfortable and my service is appreciated. I wouldn't trade this crew Very friendly. They sing and dance at 7am in the morning. They made me feel very comfortable and my service is appreciated. I wouldn't trade this crew for another More

Fabulous I live near a Audi dealership in Mass but choose to drive to Hoffman Audi for my service due to professional, efficient service provided each time I live near a Audi dealership in Mass but choose to drive to Hoffman Audi for my service due to professional, efficient service provided each time More