Hoffman Audi of East Hartford
East Hartford, CT
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Everything was perfect until after I picked up the car. When I left I had to pick up our two kids 5 year old and 18 mos old and saw that the car seats were not in place. A simple “hey we had to move the ca When I left I had to pick up our two kids 5 year old and 18 mos old and saw that the car seats were not in place. A simple “hey we had to move the car seats”. I wouldn’t have continued on my way after getting the car and would have taken the few minutes to reinstall them at the dealer. It’s much harder with a toddler in hand and keeping an eye on the 5 year old More
I come in once annually for service maintenance on my 2021 SQ5. Diana was my service rep yesterday. I appreciated her careful explanation about what needed to be done and why (four new tires and alignmen 2021 SQ5. Diana was my service rep yesterday. I appreciated her careful explanation about what needed to be done and why (four new tires and alignment) and her attention to details. Everything was accomplished just as she said and I think the car rides better. Good to see Rocky, Rob, Bobby are still there. I love the car but great, trustworthy service is always key. Thank you, Diana and Team! More
I waited outside for 10 minutes & inside for another 10-15 minutes for anyone for service. The windows on the loaner were so dirty I could hardly see while driving. When I arrived to pick up my car, the 10-15 minutes for anyone for service. The windows on the loaner were so dirty I could hardly see while driving. When I arrived to pick up my car, the attendant had to ask me where it was. More
Hoffman audi went out of their way to provide a loaner on short notice. My vehicle was ready on time. I couldn’t be more satisfied with the experience. short notice. My vehicle was ready on time. I couldn’t be more satisfied with the experience. More