Hoffman Audi of East Hartford

Olivia Roy and Elliot Matos I wanted to take the time to write the following to express my appreciation for the professionalism and dedication to customer services displayed by E I wanted to take the time to write the following to express my appreciation for the professionalism and dedication to customer services displayed by Elliot Matos and Olivia Roy. I was having issues with the turbo of my Audi A4 and Elliot and Olivia took my car in immediately which is not common for most dealerships. They were extraordinary and went above and beyond anything expected. They dropped me off at work and picked me up to arrange my loaner until the car was fixed. They accommodated my schedule to ensure I made it to all my work and family commitments without any disruptions. It was an extremely pleasant experience which I have not had at other dealerships. I know I will be taking my car back for service to Hoffman Audi of East Hartford because of the fantastic service I received from Elliot and Olivia. I am also confident I will be purchasing my next car from them as well. More

Courtesy, respect and great service The entire experience with salesperson Pete was wonderful. He made me feel like I was his only customer, made the sale seamless and I loved how hard h The entire experience with salesperson Pete was wonderful. He made me feel like I was his only customer, made the sale seamless and I loved how hard he worked for me! More

Great service. Nice people. 110% satisfied Everyone was so nice and helpful. Great experience in a loaner car. Kept me informed and updated. Definitely buying another Audi down the road from th Everyone was so nice and helpful. Great experience in a loaner car. Kept me informed and updated. Definitely buying another Audi down the road from this dealership. Always will bring it here for servicing. More

Purchased 2018 Audi Q5 The purchase experience was top notch. From sales to management and vehicle prep we couldn't be happier. Our expectations were fully met and the team The purchase experience was top notch. From sales to management and vehicle prep we couldn't be happier. Our expectations were fully met and the team at Hoffman Audi made the transaction easy. They are totally customer friendly and professional. Without reservation I recommend this dealership to anyone interested in an Audi. More

Service Good customer service, they were very patient took the time out to explain what's going on with my car. Definitely the best place to bring your car fo Good customer service, they were very patient took the time out to explain what's going on with my car. Definitely the best place to bring your car for service. More

Comfortable wait I waited for my car while the 75,000 mile check was being done. I was very comfortable and the wait was as expected, no surprises. I waited for my car while the 75,000 mile check was being done. I was very comfortable and the wait was as expected, no surprises. More

Brakes, Tires, Alignment Usually I rate 5 starts, as I always have great quick service, which is why I drive the 45 mins. However this visit was great until after I left and h Usually I rate 5 starts, as I always have great quick service, which is why I drive the 45 mins. However this visit was great until after I left and had driven 15 mins away. I got new front brakes and 4 new tires and was very surprised when the underinflate tire gauge came on - so I pulled off at next exit to check pressure. One was at the PSI number on the inside of the door, 3 were well below, so I filled them. I called to share the issue only to find out that the PSI on the inside of the door was for fully loaded and I had overfilled 3 tires instead of lowering the one tire. So I had to take additional time, go to local garage to use air gauge / pump, a good experience turned bad. I don't know who I spoke to on the phone, but no apology or anything else was offered for me during the phone call, which also disappointed me. At one point I was asked to look up in the manual what my tire pressure should be, then I was asked what tires I had just bought. I know the centers computers were partially off line, however, that daily record should've been available via hard copy to reference. More

Exceptional service It was a pleasure working with Rob Hlasyszyn at the Hoffman Audi Service Center. He is very knowledgable and truly cares about client service. I hav It was a pleasure working with Rob Hlasyszyn at the Hoffman Audi Service Center. He is very knowledgable and truly cares about client service. I have complete faith in him and all the expert staff to keep my Audi running great! More

Excellent service: easy, quality, complete Olivia Roy made the whole process easy, with minimal time required on my side. The services were explained and the results were shared simply and comp Olivia Roy made the whole process easy, with minimal time required on my side. The services were explained and the results were shared simply and competently. And my car was delivered on time and clean! More