Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hoffman Audi of East Hartford
East Hartford, CT
1,278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,278 reviews
June 01, 2017
Disappointed My first visit approx 6 months ago exceeded my expectation so I was surprised by my last visit a couple weeks ago which was disappointing for a few re My first visit approx 6 months ago exceeded my expectation so I was surprised by my last visit a couple weeks ago which was disappointing for a few reasons. First, I was never told tire rotations weren't included on the audicare package I bought, however it was recommended it be done. When I questioned this, I was told that alignment and balancing for $340 was recommended instead. My car has 13k miles and this was being recommended at the point of drop off, before it was even looked at. No real explaination - It certainly felt like a sales call instead of a service visit. Second, I have a small slice in the sidewalk of one tire that I noticed when after my 5k service which included a tire rotation. It was suggested that I replace the tire and have alignment done for $470. There was no attempt to explain what the tire warranty is, if there is one. There is no other damage to the tire or area around it. It seems to be a defect or something that happened when the car was transported prior to sale. Third, the wait for a shuttle ride was longer than I ever experienced at past dealerships. This seemed odd because there were so many service associates sitting at their desks and walking around without customers to help. Overall, I missed the professionalism and honesty of the Lynch Toyota service who I dealt with for the last 8 years and always felt I was treated fairly and with the respect of proper explainations. Also, I miss the car "health" report I used to get from them which documented the areas that were checked and the status of each item (I.e. Condition of brakes, tires, etc, measure of wear). Lastly, I will give them credit for agreeing to replace my front license plate holder for no charge because the old one seems to have fallen off which is requiring me to have to pay for new replacement plates and time off from work to stand in line at the motor vehicle department. So, I'm glad I don't have to pay for the plate holder as well. More
by TL
Verified CustomerEmployees Worked With
Michael Interlandi
June 01, 2017
As always a great experience! I always have a great experience. Everyone is friendly and helpful. My car is always ready before time quoted. When I get back into my car it's clean I always have a great experience. Everyone is friendly and helpful. My car is always ready before time quoted. When I get back into my car it's clean and settings left as set them. More
by JOSEYJAMES
Employees Worked With
Robert Hlasyszyn
May 31, 2017
Great Experience Athena is very helpful and thoughtful. The service was quick and efficient. Shuttle service helped me get to work on time. I have been to several Audi Athena is very helpful and thoughtful. The service was quick and efficient. Shuttle service helped me get to work on time. I have been to several Audi dealers. This is definitely the most professional one and best at service. Recommend. More
by XUYSMILE
Employees Worked With
Athena Lindquist
May 31, 2017
"Great experience!" A great experience dealing with Hoffman Auto Service on the purchase of this New Audi Q5 2018. Ron was really patient and explained things thoughtfull A great experience dealing with Hoffman Auto Service on the purchase of this New Audi Q5 2018. Ron was really patient and explained things thoughtfully. More
by jlvasquez18
Employees Worked With
Ron Palladino
May 31, 2017
Very accommodating Olivia Roy was great and very accommodating. I needed a major service repair and have a busy work schedule and she was able to work around it and gave Olivia Roy was great and very accommodating. I needed a major service repair and have a busy work schedule and she was able to work around it and gave me a loaner in the meantime. The work was performed and done on time with no delays. Thanks again Olivia! More
by BRSCTY
Employees Worked With
Olivia Roy
May 30, 2017
Top Notch custermer service From the time you pull into the service center and when you pick up your vehicle the customer service at Hoffmann Audi of East Hartford is excellent. From the time you pull into the service center and when you pick up your vehicle the customer service at Hoffmann Audi of East Hartford is excellent. The constant interact with me throughout the day letting me know what was wrong with my car and how long it will take to be repaired and even letting me k ow when they were done is considered to be impeccable. I admire the friendliness of you the staff and the willingness to help. Thank You Hoffman Audi for standing up to your reputation More
by BEV_LEBRUN
Employees Worked With
Michael Interlandi
May 30, 2017
Great experience! Always a great experience dealing with Hoffman Auto Service. The staff is so courteous, the waiting area is comfortable and spotless and loaner cars a Always a great experience dealing with Hoffman Auto Service. The staff is so courteous, the waiting area is comfortable and spotless and loaner cars are available if needed. You can book your appointment online which was so easy. The technicians do a great job and keep you up to date on the progress. They make getting your car services so easy! More
by CWOJNILO
Employees Worked With
Jason McGinnis
May 29, 2017
Excellent end-to-end purchase experience Excellent experience working with Steve Steller at Hoffman Audi. He was very knowledgeable on the 2018 S5 and personally made sure that everything rel Excellent experience working with Steve Steller at Hoffman Audi. He was very knowledgeable on the 2018 S5 and personally made sure that everything related to the purchase experience went as smoothly as possible. Love the car! More
by M Yedziniak
Employees Worked With
Steve Steller, Drew White
May 29, 2017
55,000 &65,000 mile service Very happy with service and rep that assisted me. I would highly recommend other Audi owners to use Hoffman to service their cars. Thank you for a ver Very happy with service and rep that assisted me. I would highly recommend other Audi owners to use Hoffman to service their cars. Thank you for a very pleasant experience. More
by kirbycornet
Employees Worked With
Athena Lindquist
May 29, 2017
Great personal servive I took my 2010 Q5 in due to a recall. The service dept was very easy to deal with they got my loaner car in about 5 minutes. The work was done in les I took my 2010 Q5 in due to a recall. The service dept was very easy to deal with they got my loaner car in about 5 minutes. The work was done in less time than I expected Great experience More
by SGANSLAW
Employees Worked With
Athena Lindquist
