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Hoffman Audi of East Hartford
East Hartford, CT
1,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,275 reviews
June 06, 2017
Q& Purchase All of the staff are responsive, professional, and courteous. I have purchased an automobile from this dealership before (same sales person - Mark Nat All of the staff are responsive, professional, and courteous. I have purchased an automobile from this dealership before (same sales person - Mark Natter). My experience was very positive across the board - from sales to service, which is why I came back. More
by glsteiner
Verified CustomerEmployees Worked With
Mark Natter, Ashley Echtman, Drew White
June 06, 2017
Great salesperson Great experience with Adrian Hester. He was excellent. He really cared about finding the perfect car for our needs. Business manager was overly aggres Great experience with Adrian Hester. He was excellent. He really cared about finding the perfect car for our needs. Business manager was overly aggressive to sell extended warranties. More
by larry36
Employees Worked With
Adrian Hester
June 06, 2017
Great experience! Dani Sayegh and Ron Palladino made car buying so easy. They gave me a competitive price and explained all of my options. They were very good in follow Dani Sayegh and Ron Palladino made car buying so easy. They gave me a competitive price and explained all of my options. They were very good in following up with different options for me. Once I decided, I was in and out in an hour. Would highly recommend these two individuals who are true professionals. More
by mperiasamy
Employees Worked With
Dani Sayegh, Drew White, Ron Palladino
June 05, 2017
Excellent service This was my first time visiting Hoffman's service center. I purchased my vehicle in MA but live in CT and will have it serviced at Hoffman. The noi This was my first time visiting Hoffman's service center. I purchased my vehicle in MA but live in CT and will have it serviced at Hoffman. The noise my car was making did not present itself upon arrival but they agreed to do an inspection to ensure there were no issues. Also offered to schedule a loaner if the problem persists. Service was extremely helpful and shuttle ride was very convenient. More
by MS
Employees Worked With
Elliot Matos, Robert Hlasyszyn
June 05, 2017
Unmatched customer service and seamless hand off! Since 2009 I've been enjoying outstanding customer service from the Hoffman Audi Service Dept. Tom, Ed and Elliot are the most helpful professionals. Since 2009 I've been enjoying outstanding customer service from the Hoffman Audi Service Dept. Tom, Ed and Elliot are the most helpful professionals. From scheduling, to efficiently communicating status of repairs via text and seamless delivery of messaged from techs to drivers their customer service skills need to be recognized. Thank you!!! More
by ann.jarnutowski
Employees Worked With
Elliot Matos, Jason McGinnis, Michael Interlandi
June 05, 2017
Very happy with my Audi A4 I was very pleased with the service I received at Hoffman Audi. Peter Helou was very knowledgeable and professional throughout the entire transaction I was very pleased with the service I received at Hoffman Audi. Peter Helou was very knowledgeable and professional throughout the entire transaction. This is my first Audi purchase and I am very happy thanks to Peter Helou. He gave me very helpful advice and suggestions. Jassette Henry More
by bettertolease
Employees Worked With
Peter Helou
June 02, 2017
My first time visit Everyone was so helpful. They took the time to go over all my questions and attended to everything I mentioned. I purchased a 2 year Q5 from Steve and Everyone was so helpful. They took the time to go over all my questions and attended to everything I mentioned. I purchased a 2 year Q5 from Steve and he was just the best ever to work with. More
by dbaileyscharf
Employees Worked With
Steve Steller
June 01, 2017
Disappointed My first visit approx 6 months ago exceeded my expectation so I was surprised by my last visit a couple weeks ago which was disappointing for a few re My first visit approx 6 months ago exceeded my expectation so I was surprised by my last visit a couple weeks ago which was disappointing for a few reasons. First, I was never told tire rotations weren't included on the audicare package I bought, however it was recommended it be done. When I questioned this, I was told that alignment and balancing for $340 was recommended instead. My car has 13k miles and this was being recommended at the point of drop off, before it was even looked at. No real explaination - It certainly felt like a sales call instead of a service visit. Second, I have a small slice in the sidewalk of one tire that I noticed when after my 5k service which included a tire rotation. It was suggested that I replace the tire and have alignment done for $470. There was no attempt to explain what the tire warranty is, if there is one. There is no other damage to the tire or area around it. It seems to be a defect or something that happened when the car was transported prior to sale. Third, the wait for a shuttle ride was longer than I ever experienced at past dealerships. This seemed odd because there were so many service associates sitting at their desks and walking around without customers to help. Overall, I missed the professionalism and honesty of the Lynch Toyota service who I dealt with for the last 8 years and always felt I was treated fairly and with the respect of proper explainations. Also, I miss the car "health" report I used to get from them which documented the areas that were checked and the status of each item (I.e. Condition of brakes, tires, etc, measure of wear). Lastly, I will give them credit for agreeing to replace my front license plate holder for no charge because the old one seems to have fallen off which is requiring me to have to pay for new replacement plates and time off from work to stand in line at the motor vehicle department. So, I'm glad I don't have to pay for the plate holder as well. More
by TL
Employees Worked With
Michael Interlandi
June 01, 2017
As always a great experience! I always have a great experience. Everyone is friendly and helpful. My car is always ready before time quoted. When I get back into my car it's clean I always have a great experience. Everyone is friendly and helpful. My car is always ready before time quoted. When I get back into my car it's clean and settings left as set them. More
by JOSEYJAMES
Employees Worked With
Robert Hlasyszyn
May 31, 2017
Very accommodating Olivia Roy was great and very accommodating. I needed a major service repair and have a busy work schedule and she was able to work around it and gave Olivia Roy was great and very accommodating. I needed a major service repair and have a busy work schedule and she was able to work around it and gave me a loaner in the meantime. The work was performed and done on time with no delays. Thanks again Olivia! More
by BRSCTY
Employees Worked With
Olivia Roy
