Hoffman Audi of East Hartford

Cerified pre-owned purchase Had done my homework. Knew what I wanted, The experience was pleasant and efficient. Adrian was friendly, knowledgeable and no strong arming tactics. Had done my homework. Knew what I wanted, The experience was pleasant and efficient. Adrian was friendly, knowledgeable and no strong arming tactics. This was our second purchase here (first CPO) and we will continue being loyal customers. More

Recall Remedy The Service Center took my call and arranged an appointment in short order. Extremely efficient during vehicle drop-off, with courtesy ride standing The Service Center took my call and arranged an appointment in short order. Extremely efficient during vehicle drop-off, with courtesy ride standing by. One point to note: this visit was for an on-going campaign recall activity, so Hoffman may be compelled to provide on-point service. True test will be when service visit is for anything other than a Audi campaign. More

Had two recall items fixed on an Audi Q5 It was a quick service fixing two items on recall - my husband waited and it took just over an hour. My husband said it was the service was fine. It was a quick service fixing two items on recall - my husband waited and it took just over an hour. My husband said it was the service was fine. More

Excellent and fast service Had a great buying experience, didn't have a lot of time and needed the transaction done and completed fast on a Saturday afternoon. All was in order Had a great buying experience, didn't have a lot of time and needed the transaction done and completed fast on a Saturday afternoon. All was in order as promised. More

Great service as always My service experiences at Hoffman Audi have always been excellent. This last time I was there was my 3rd regular maintenance - fast, friendly service My service experiences at Hoffman Audi have always been excellent. This last time I was there was my 3rd regular maintenance - fast, friendly service every time. More

Vibration issue on a new car with 7K miles on it I had to bring my A-4 in twice over a 5 day period, as the vibration issue was not resolved the first time. I am disappointed to be having this issue I had to bring my A-4 in twice over a 5 day period, as the vibration issue was not resolved the first time. I am disappointed to be having this issue in the first place with the tires, as we've had Volvo's and Lexus's and NEVER had this issue of having mud in the tires causing any problem. The mechanic, Mike, who dealt with it, was extremely nice and helpful and I would give him 5 stars, aside from the issue itself and the fact that no one returned my early morning call to the service center - I had to call again in the afternoon; also, no one seemed to know that I had been in only a few days earlier. I think this is a design flaw, frankly and one which now creates an additional maintenance issue for me which I have never had with any other car. I'm pretty disgruntled because this problem should have been disclosed to us when we bought the car - we have a house on a dirt road and I saw this problem mentioned frequently on the internet now but wish I had known beforehand. More

Great communication and responsiveness Super smooth easy process - very impressed with the attention I received. Great working with Peter and Drew. I would return to Hoffman for future pu Super smooth easy process - very impressed with the attention I received. Great working with Peter and Drew. I would return to Hoffman for future purchases. More

Service Dept It doesn't get any better than Athena Lindquist. She is top notch. She is extremely knowledgeable and responsive. Athena is very aware of her custome It doesn't get any better than Athena Lindquist. She is top notch. She is extremely knowledgeable and responsive. Athena is very aware of her customers' needs and expectations. More

Hoffman Audi device Very organized and quick to get you in and out with detailed messages on what is going on with the service. Easy to schedule appointments also Very organized and quick to get you in and out with detailed messages on what is going on with the service. Easy to schedule appointments also More