Hoffman Audi of East Hartford

recall work and 25k service Everyone that I came into contact with from the time I pulled into the service bay was friendly and helpful. Service coordinator kept me updated throu Everyone that I came into contact with from the time I pulled into the service bay was friendly and helpful. Service coordinator kept me updated throughout the day as my car was worked on. Loaner process was quick and easy. I was in and out of the dealership in 10 minutes. More

Prompt, efficient, communicative and honest Robert H got me in and out of there as soon as I arrived with the car. I asked him for additional cleaning within the car in addition to my regular se Robert H got me in and out of there as soon as I arrived with the car. I asked him for additional cleaning within the car in addition to my regular service, and he said no problem. I heard updates from him throughout the day. The car was ready when I picked it up, and the check out was seamless. Thank you Robert! You are prompt, efficient, communicative and honest--all the qualities I look for in a service representative. More

Pete helou and audis great service From day one pete was a total professional He helped me get the car I wanted and went out of his way to do so I would always recommend pete to other From day one pete was a total professional He helped me get the car I wanted and went out of his way to do so I would always recommend pete to other people looking for a car Very happy customer More

Great job Kyle - Exceptional service, very professional I first contacted Hoffman Audi from their website and a response was prompt and courteous. I made an appointment to view a certified A4 and when I arr I first contacted Hoffman Audi from their website and a response was prompt and courteous. I made an appointment to view a certified A4 and when I arrived I found the car ready for my inspection and a test drive. From the moment I arrived, Kyle did an exceptional job answering my questions and providing honest advice. The entire team was professional and quickly addressed my needs in every aspect. This was also an unexpected purchase for me, I didn't arrive expecting to make a decision and leave within a few hours with a new car. The level of service I received while at Hoffman Audi made me feel confident in my decision to work with them, and based upon my research of all comparable vehicles within the surrounding 50 miles, I was also pleased with not only the selection of vehicles, but the prices as well. I am not someone easily satisfied and generally do not settle for adequate or average. I would highly recommend, and certainly will recommend Hoffman Audi and Kyle Rosemond. More

Astoundingly Expensive Offensively expensive service. I will not return. Nice people, ridiculous pricing. Service representative was very friendly, but that friendliness jus Offensively expensive service. I will not return. Nice people, ridiculous pricing. Service representative was very friendly, but that friendliness just doesn't make up for the sort of pricing of the actual service. I will not return to Hoffman Audi for service. More

Emergency help- I called Hoffman Auto and spoke with Athena Lindquist. She was more than helpful and accommodating with my service issue- since my car was inoperable I called Hoffman Auto and spoke with Athena Lindquist. She was more than helpful and accommodating with my service issue- since my car was inoperable until fixed, timing was a concern to me. She had me bring my car that night!! Next morning I called to find the car was already being worked on- I picked it up @ 4:30 ... Can't say enough about that.. Also the Gal (Cashier for the sake of a better term) was so enthusiastic and spoke with a smile in her voice. This is why I gave a 5 star reference,. CUSTOMER SERVICE More

Great experience! Mark Natter was very helpful and determined to get us the car we wanted. He was knowledgeable and provided answers to all our questions. His follow th Mark Natter was very helpful and determined to get us the car we wanted. He was knowledgeable and provided answers to all our questions. His follow through and timeliness in getting back to us was greatly appreciated. He was patient and responsive to my request to look for my grandson's spinner toy we left in my old car. Josh Gomes made sure we were satisfied as there had been a misunderstanding on our part and he made sure we were satisfied before any papers were signed. This is my fifth Audi so you know I like them but this experience was one of the best. More

Strong Endorsement of Adrian Hester and Hoffman Audi My recent experience with Hoffman Audi and my sales person, Adrian Hester exceeded in my expectations in every way - making the purchase of my new Q5 My recent experience with Hoffman Audi and my sales person, Adrian Hester exceeded in my expectations in every way - making the purchase of my new Q5 Quattro the best I could have imagined. Adrian is extremely knowledgeable, explained everything in very clear terms, made the test drive really pleasant and the negotiation process incredibly smooth and fair. I changed the color of the car I was looking for mid-way through the process and Adrian was completely unfazed. He took the time to explain everything I needed to know about the car (or could possibly absorb) at delivery. The financing process took almost no time and the finance person was also very thorough and helpful. I couldn't be more happy with everything about the process and would strongly recommend Adrian and Hoffman Lexus!! Tim Blevins More

Excellent service and willing to go the extra mile Hoffman' s service is always top notch. The team is extremely professional and knowledgeable plus the work is always done right the first time. They s Hoffman' s service is always top notch. The team is extremely professional and knowledgeable plus the work is always done right the first time. They successfully advocated on my behalf to Audi corp to cover a part past warranty (by a few thousand miles) saving me time and money. Thank you Hoffman for going the extra mile! More

Hassle-free service Went in for my complimentary 10,000 mile service. Easy to make a service appointment online. Service advisors are friendly and helpful. Waiting area i Went in for my complimentary 10,000 mile service. Easy to make a service appointment online. Service advisors are friendly and helpful. Waiting area is comfortable and stocked with snacks and drinks. Was told service would take 2 hours but it was done in half that time. Very pleased. More