Hoffman Audi of East Hartford

Great Customer Service. All the staff is very Knowledgable about the vehicles.If you are a Audi lover this is the place to shop.Wouldn't go anywhere else! Knowledgable about the vehicles.If you are a Audi lover this is the place to shop.Wouldn't go anywhere else! More

I have never had such a good experience buying a car before as I did this past week working with Chas. I usually dread entering dealerships because most salesmen act like vultures and are extremely push before as I did this past week working with Chas. I usually dread entering dealerships because most salesmen act like vultures and are extremely pushy. Chas was by far the best salesman I've had and I appreciate how enjoyable he made this whole experience for me. He was extremely friendly and helpful when I arrived on 7/13/11 to buy my first Audi. I never felt at any point he was trying to take advantage of me or push me into buying all kinds of other things or upgrades. He gave me great advice and is extremely personable. When I returned on 7/16/11 to purchase the car, he took the time to sit down with us and get to know us more, which made me feel we were more than just a sale. He takes pride in what he's selling and it showed when I picked up the car on 7/18/11. It seemed like he spent all day making sure the car was perfect and ready for pick up. He spent an hour with me just going through all the options in the car and how everything works. Chas is a one of a kind dealer and I am grateful I got to work with him. I would highly recommend this dealership to friends and family. More

Nate was very flexible in working with me as my search for a new car was an off and on process over three months. Once I had made my decision to by Audi and not BMW or Mercedes he found the car I wanted for a new car was an off and on process over three months. Once I had made my decision to by Audi and not BMW or Mercedes he found the car I wanted and it arrived a week ahead of schedule. I am loving driving my new A4 and whole heartedly recommend working with Nate! More

Last Saturday, I went in to test drive a Certified Pre-Owned 2008 A4 I saw on the internet. Granted, I had pretty much sold myself on the car & really just needed to strike an acceptable deal. I Pre-Owned 2008 A4 I saw on the internet. Granted, I had pretty much sold myself on the car & really just needed to strike an acceptable deal. I really just needed someone competent to complete the sale and transfer of my existing registration to the new car. Three days later, when I agreed to take delivery, I was informed AFTER signing all of the paperwork, that the registration could not be transferred because my "new" car required an emissions test as it was previously registered out of state. I was not in a rush to take delivery & could have easily waited another day or three to pick it up. What concerns me is the lack of attention to detail in the transaction that resulted in this inconvenience. Furthermore, after having to remove my plates from the car, my sales rep neglected to attach the dealer plates to the car (yes, I had to sign a loaner agreement basically agreeing to "borrow" the car that I just agreed to pay $28,000 for), thus allowing me to drive off the lot with no plates. After pulling over to answer Joe's frantic phone calls informing me of his oversight, I had to wait an additional 20 minutes in a commmuter lot for him to arrive and attach the plates. What frustrates me is that the whole emissions test requirement was not disclosed up front and/or addressed before I was to take delivery (after 2 clicks on the internet, I was able to find this guideline/requirement), so the fact that this was overlooked gives me some concern. I had agreed with Joe to bring the car in the next day for the emissions test (which would require additional, UNNECESSARY, time off work). I then received a voicemail from Joe on Wednesday, stating that as a result of the inspection for pre-certification, that the codes in the onboard computer had been reset and that I needed to drive the car 100+ miles before it could be tested accurately. Lastly, when I took delivery of the vehicle, it was missing a driver's floor mat. While it may not seem like a big deal, when reading through Audi's 300-point inspection report, this section (floor mats present and in good working condition) was signed off on. To summarize, I believe I got a fair price on the car and an above-average trade in value, but as soon as I signed the paperwork, the above-mentioned annoyances started to surface, which did put a slight tarnish on an otherwise enjoyable experience. In purchasing my first entry-level luxury sedan, I would expect a little more attention to detail. To their credit, Hoffman did work hard to correct these matters & the general sales manager Tim Michael was very receptive to my concerns. Also, Frank (sales manager), called to notify me after delivery that Audi had dropped their financing rates and that I should come back in to sign an amended agreement. This level of service restored my faith in the dealership & as such I would recommend purchasing a new or used Audi from them. More

Deb has been the best sales person ever! I purchased a 2010 A5 and when I was looking to purchase my father a 2011 A8 there was no question on who I would go to. Deb has been with us every step of the way 2010 A5 and when I was looking to purchase my father a 2011 A8 there was no question on who I would go to. Deb has been with us every step of the way, any service or issues, It is no problem to call Deb she takes care of everything! Really a great representative of the Audi Brand. If she doesn't know the answer to something, she will research it and get back to you within a day or 2. Definitely a great rep! More

Mark was very courteous and knowledgeable. He took hi his time to explain the features of dealing with Hoffman Audi. He did everything to make us feel comfortable. Our test drive of the Audi A4 was relaxin time to explain the features of dealing with Hoffman Audi. He did everything to make us feel comfortable. Our test drive of the Audi A4 was relaxing. Mark took the time to explain everything about the automobile. He took the time to locate the car we were looking for. At the time of delivery he explained all the settings and workings of the car. He even went the extra mile to put a red ribbon on the car as this was a birthday present for m wife. We were totally satisfied. He even followed up with a phone call to see how we were doing. More

Made an appointment to see a USED CAR(first visit) AND I LOVED the car with the exception of a few things that we agreed that Needed to be taken care of. Dani agreed to fix a few things and when I went to p LOVED the car with the exception of a few things that we agreed that Needed to be taken care of. Dani agreed to fix a few things and when I went to pick up the car,(second visit) they were not fixed. He said that it was too much money to fix the car and said they were not going to fix it. " someone will buy the car with a broken convertible top" is what he said.I asked for my deposit back when Frank stepped in and helped to make the situation better by agreeing to check out what was entailed with fixing the top and gave me a car for the weekend to drive until they found out what was wrong. That was nice of him. HOWEVER I received a phone call to close the deal before the end of the month ..I agreed to the stipulations, went to sign the papers made an appointment for 10:30 and THEY DIDN'T HAVE TIME TO SIGN PAPERS AFTER I TOOK TIME OFF FROM WORK TO BE THERE..( Third visit) When the papers finally were ready,(fourth visit) they tacked on fees that Dani did not inform me about... Vin glass etching that the previous owner had already paid for? Incorrect loan information.. Too many surprises!! This dealership is dysfunctional. Apparently, clients that are not spending 50k or more are not worth their time in this dealership. I had heard many good things about this dealer..I was disappointed with this experience. I see many clients on a daily basis and will let them know about my experience at Hoffman. Being a business owner, I know first hand that small things such as spelling a persons name correctly on an email, following through with promises, and informing your clients of changes is of utmost importance. Mr Hoffman, driven by trust? I don't trust that I was treated fairly. It's obvious that management isn't educating their sales staff on key customer service skills needed to thrive in this economy. More

Buying my S5 from Hoffman was a pleasure. Dani made the initial presentation and told me about a wide range of Audi products. Thomas worked with me on my trade-in, and I was very satisfied with the value initial presentation and told me about a wide range of Audi products. Thomas worked with me on my trade-in, and I was very satisfied with the value I got for my trade. Robert helped me out on an un-expected service call (hit a bump, needed a new undercarriage panel), and he was very friendly and scheduled me on a timely basis. I would go to Hoffman for my further Audi needs. More

My wife and I went to Hoffman Audi just to take a look around and see what they had on the floor. We ran into our favorite salesman Nate Pekala and inquired about a few of the models that were on disaplay around and see what they had on the floor. We ran into our favorite salesman Nate Pekala and inquired about a few of the models that were on disaplay. I had some detailed questions and as always Nate was extremely professional and knowledgeable. After talking with Nate and test driving a couple of models with him, we avoided making a purchase that would have produced unhappy customers. I will definitely see Nate again for future Audi purchases and would recommend him to other potential Audi customers. Thanks Nate for you help. The Williams More

I went to Hoffman Audi just to take a look around, see what they had, and walked out with the car I wanted. Nate was amazing, just a really great guy. I wasn't being pushed or persuaded by him. He simply what they had, and walked out with the car I wanted. Nate was amazing, just a really great guy. I wasn't being pushed or persuaded by him. He simply showed me the car, told me about it, let me take it on a comprehensive test drive and we sat down. I'm happy with the deal I got and I love the car. Would, and already have, recommend them to anyone. Especially younger buyers. One thing though, and not at all Nate's fault but, the paper work was pretty stressful. Especially since i'm a first time buyer, really took my mood down a notch or two. More