Hoffman Audi of East Hartford

Never respond I wanted to buy my leased car from this dealer. I called several times to set up an appointment. No body responded. I just stopped by and finished t I wanted to buy my leased car from this dealer. I called several times to set up an appointment. No body responded. I just stopped by and finished the paper work. I called again for another document. Of course, no body responded. I just stopped by. I was told that the new plates and registration would arrive in a week or so and they would contact me. After two months, I was not heard any. I called and sent an email several times since I do not want to drive without the current registration. Of course, no response. I just stopped by and finished the document. I did not even bother to ask them why they don't respond. I just think it is their nature of the company, No response. I hope their service is as good as Audi. More

Outstanding Experience I was, in effect, purchasing the car over the phone, as I live in St. Louis and was purchasing the car for pick up in a week. I worked with Stephani I was, in effect, purchasing the car over the phone, as I live in St. Louis and was purchasing the car for pick up in a week. I worked with Stephanie, who coordinate on-line sales. She was fabulous, provided an excellent price and did everything she said she would. No surprises, no issues, just a great price and service. When we picked up the car, Patty took care of us and she extended the outstanding service and even picked my son up at the airport a week later, when he came to pick up the car. Overall an excellent experience. More

Amazing I have always hated car shopping..Patricia Taylor was Amazing! She immediately put me at ease and I bought a car from her within an hour. After shop I have always hated car shopping..Patricia Taylor was Amazing! She immediately put me at ease and I bought a car from her within an hour. After shopping for months and walking out of at least 5 other dealerships.. I was not expecting much. But everyone in the Hoffman Audi group that I came in touch with was truly genuine. I can honestly say that the entire experience was painless. Everyone did their job so that the entire process was seamless. I love my new car and Hoffman Audi has a customer for life. More

Called for a blank key, not programmed, or to get a cut Called for a blank key, not programmed, or to get a cut code so my locksmith can make me a key. The guy, Jeff I think, was extremely rude and explai Called for a blank key, not programmed, or to get a cut code so my locksmith can make me a key. The guy, Jeff I think, was extremely rude and explained that it's illegal to give out info without proof of ownership. The new ign is from the junk yard. I told him that another Audi dealer said they would give me just the key since it's useless unless it's programmed. He told me that I should deal with them. I asked if he could give me the cut code. He blew up and says, "What don't you understand?! I can't give you any info. Stop asking" it was my last simple question and I explained that I was just wondering. He hung up on me. Ill never deal with this company. Too rude. More

I was in the market to replace my existing SUV, but wanted to satisfy myself that I checked other brands before I simply replaced what I had. Went to Hoffman Audi and met my salesperson Mark Natter wh wanted to satisfy myself that I checked other brands before I simply replaced what I had. Went to Hoffman Audi and met my salesperson Mark Natter who showed me the Q5. I was impressed that he steered me towards the four cylinder first, instead of trying to immediately up-sell the 6 cylinder to me. Mark was very knowledgeable about the car and all it had to offer. Once I decided to buy the car a few days later, I called Mark and asked if he would consider a trade-in. Terms were negotiated in a few hours in a friendly and professional manner. I felt the price on the new car and the trade-in were fair and reasonable. This is my first experience with this dealership and it was a positive one. Hope my service experience down the road is just as good. More

Looking for a 2014 Q5 and worked with Dani Sayegh - He is professional, knowledgeable, responsive, honest, patient, and detailed. Audi is a great car itself – and having to work with Dani just made the ov professional, knowledgeable, responsive, honest, patient, and detailed. Audi is a great car itself – and having to work with Dani just made the overall experience even better. More

I am at a loss for words. I had to deal with some of the most uncouth, uneducated, non-customer oriented employees-and this at a luxury car dealership. What a shame. I found a good deal on an used Audi. most uncouth, uneducated, non-customer oriented employees-and this at a luxury car dealership. What a shame. I found a good deal on an used Audi. I figured the 4th of July would be a great time to purchase a car. My wife and I were going to head to Antigua for 2 weeks, but we put it off for the good car deals offered and to purchase an Audi we found locally at Hoffman Audi. I made a test drive appointment for 07/05/2013 on 07/03/2013. In fact, the pictures were so descriptive, that I was going to buy the car for the advertised price of $30,000. I withdrew $30,000 cash from my bank on 07/05/2013 and went on my to Hoffman Audi. At 10:08 AM, 07/05/2013, I received a phone call on my Iphone, but the caller hung up and did not leave a message. The phone number was Hoffman Audi. I checked my email on the phone, and my internet saleswoman stated that the car was "sold," and that my appointment was "cancelled." At this point I was halfway up to East Hartford, I called her back and told her that I had the cash in hand and even cancelled my 4th of July trip to Antigua to purchase this car. She stated that it was sold on 07/03/2013 after 6pm-at the time she left work., right after she sent me an email confirming my appointment for a "luxury" car test drive. But why did she send me a confirmation email at 7:45 PM that night, stating that the car was ready for me after the holiday, on 07/05/2013? She was still clearly at work, and I later found out from senior management that she had lied. Senior Mgt. failed to address my concerns or find me a car that would suit my needs. This is my very first experience with Audi. I thought that a luxury brand name and a top-rated dealership would treat new customers paying by cash-in full, in a much more refined manner. I saved all the emails that establish a timeline. These people lied to me and wasted my time and my vacation. I even called Audi USA to complain, and they wasted my time. "Audi-Driven By Trust." More like, "Audi-Driven By Lies." J. Schetzel Aircraft Engineer Vietnam Combat Veteran More

Present q5 with brake squeal issue; saying it's normal due to pad material is not acceptable. I would say it's defective pad material and should be fixed. Update: Person spoke to did not have adequate due to pad material is not acceptable. I would say it's defective pad material and should be fixed. Update: Person spoke to did not have adequate information, Audi performed a brake modification that fixed the issue. Really happy with work now that I have vehicle back. More

I went to Hoffman Audi for an oil change. Usually I take my car to Valentini Audi but this one time I had a tight schedule in the Hartford area. I was shocked when I heard how much my oil change was . Hoffm my car to Valentini Audi but this one time I had a tight schedule in the Hartford area. I was shocked when I heard how much my oil change was . Hoffman Audi charges double of what Valentini Audi will charge and that is before taxes. What a rip off. It's an oil change, not a detail job. I will tell every Audi owner to make the trip to Watertown even if they live in Hartford. Seriously. I'm so dissapointed with this decision I made. I'm never going back to Hoffman again. I even called the service department at Valentini and let them know I made a huge mistake and let them know from here on , I'm loyal to them. More

My experience with Hoffman Audi was terrific. Luis was very friendly, informative and took his time with us. No pushy sales. My prior car was a Lexus from Hoffman as well, and we were very happy with th very friendly, informative and took his time with us. No pushy sales. My prior car was a Lexus from Hoffman as well, and we were very happy with that car for 4 years and no issues. We purchased a Special Edition S5 this time, and the total sales experience was great. More