Hoffman Audi of East Hartford

Looking for a 2014 Q5 and worked with Dani Sayegh - He is professional, knowledgeable, responsive, honest, patient, and detailed. Audi is a great car itself – and having to work with Dani just made the ov professional, knowledgeable, responsive, honest, patient, and detailed. Audi is a great car itself – and having to work with Dani just made the overall experience even better. More

I am at a loss for words. I had to deal with some of the most uncouth, uneducated, non-customer oriented employees-and this at a luxury car dealership. What a shame. I found a good deal on an used Audi. most uncouth, uneducated, non-customer oriented employees-and this at a luxury car dealership. What a shame. I found a good deal on an used Audi. I figured the 4th of July would be a great time to purchase a car. My wife and I were going to head to Antigua for 2 weeks, but we put it off for the good car deals offered and to purchase an Audi we found locally at Hoffman Audi. I made a test drive appointment for 07/05/2013 on 07/03/2013. In fact, the pictures were so descriptive, that I was going to buy the car for the advertised price of $30,000. I withdrew $30,000 cash from my bank on 07/05/2013 and went on my to Hoffman Audi. At 10:08 AM, 07/05/2013, I received a phone call on my Iphone, but the caller hung up and did not leave a message. The phone number was Hoffman Audi. I checked my email on the phone, and my internet saleswoman stated that the car was "sold," and that my appointment was "cancelled." At this point I was halfway up to East Hartford, I called her back and told her that I had the cash in hand and even cancelled my 4th of July trip to Antigua to purchase this car. She stated that it was sold on 07/03/2013 after 6pm-at the time she left work., right after she sent me an email confirming my appointment for a "luxury" car test drive. But why did she send me a confirmation email at 7:45 PM that night, stating that the car was ready for me after the holiday, on 07/05/2013? She was still clearly at work, and I later found out from senior management that she had lied. Senior Mgt. failed to address my concerns or find me a car that would suit my needs. This is my very first experience with Audi. I thought that a luxury brand name and a top-rated dealership would treat new customers paying by cash-in full, in a much more refined manner. I saved all the emails that establish a timeline. These people lied to me and wasted my time and my vacation. I even called Audi USA to complain, and they wasted my time. "Audi-Driven By Trust." More like, "Audi-Driven By Lies." J. Schetzel Aircraft Engineer Vietnam Combat Veteran More

Present q5 with brake squeal issue; saying it's normal due to pad material is not acceptable. I would say it's defective pad material and should be fixed. Update: Person spoke to did not have adequate due to pad material is not acceptable. I would say it's defective pad material and should be fixed. Update: Person spoke to did not have adequate information, Audi performed a brake modification that fixed the issue. Really happy with work now that I have vehicle back. More

I went to Hoffman Audi for an oil change. Usually I take my car to Valentini Audi but this one time I had a tight schedule in the Hartford area. I was shocked when I heard how much my oil change was . Hoffm my car to Valentini Audi but this one time I had a tight schedule in the Hartford area. I was shocked when I heard how much my oil change was . Hoffman Audi charges double of what Valentini Audi will charge and that is before taxes. What a rip off. It's an oil change, not a detail job. I will tell every Audi owner to make the trip to Watertown even if they live in Hartford. Seriously. I'm so dissapointed with this decision I made. I'm never going back to Hoffman again. I even called the service department at Valentini and let them know I made a huge mistake and let them know from here on , I'm loyal to them. More

My experience with Hoffman Audi was terrific. Luis was very friendly, informative and took his time with us. No pushy sales. My prior car was a Lexus from Hoffman as well, and we were very happy with th very friendly, informative and took his time with us. No pushy sales. My prior car was a Lexus from Hoffman as well, and we were very happy with that car for 4 years and no issues. We purchased a Special Edition S5 this time, and the total sales experience was great. More

Buying a luxury car, I'd expect a high end experience. It was far from it. I felt like I was at a used car dealer and the managers at this dealer were more interested in closing for the day than selling a ca was far from it. I felt like I was at a used car dealer and the managers at this dealer were more interested in closing for the day than selling a car. I was willing to pay cash and you'd think they'd do what hey could to get me to buy and they didn't. They wouldn't match another dealer and didn't even inspect my current car for a trade in (but quoted a lower than blue book value). Not only were they bad in service but vis their website and email. You'd think they'd want to match another dealer but were more than happy to see me walk. Wel, I walked and went to the other dealer the next day and made my deposit. More

Traveled over 900 miles to pick up Q5. Awesome experience! Traded in A4. Friendly staff. Accommodating, beautiful and comfortable showroom. Highly recommend for anyone looking for a dealership wi experience! Traded in A4. Friendly staff. Accommodating, beautiful and comfortable showroom. Highly recommend for anyone looking for a dealership with integrity and outstanding customer service as well as a great Audi selection variety. Special thanks to Rick Siedman. More

This is the third vehicle purchase from the Hoffman Auto group (2 Audi A4s and a Porsche Boxster). My experience through sales and service have been excellent. I will continue to be a customer as long as group (2 Audi A4s and a Porsche Boxster). My experience through sales and service have been excellent. I will continue to be a customer as long as I continue to buy cars. More

Great purchase experience. Chas Miller was extremely pleasant to work with in purchasing my S4. Marc Hallas went over all options when it came to financing and deciding whether to buy or lease. Car was pleasant to work with in purchasing my S4. Marc Hallas went over all options when it came to financing and deciding whether to buy or lease. Car was perfect at delivery, no swirls or defects in paint. Also the most important is they gave me a great deal!!! More

Excellent sales professional. Very knowledgable. Looked at A4, A6, and Q5. Takes time to go through everything to find what car works for you. Highly recommend! at A4, A6, and Q5. Takes time to go through everything to find what car works for you. Highly recommend! More