Hoffman Audi of East Hartford

Hoffman went from best to very bad I wish I felt the same and could write the same hugely positive review like the last 10 plus times but unfortunately my last visit at Hoffman’s left m I wish I felt the same and could write the same hugely positive review like the last 10 plus times but unfortunately my last visit at Hoffman’s left me speechless... every time I left any of my Audi’s in Hoffman’s hands (especially Alex Serrano’s) and got into a loaner car I didn’t have to worry about a thing and was always treated with dignity and respect. This time Alex was not available. Another service advisor checked me in and I was on my way in a loaner car. An hour and half later I got a text that service is complete and my car is ready for pickup either today or tomorrow (Saturday). I politely replied to it that I just got home and might not be able to pick it up on Saturday due to a funeral and If I could pick it up on Monday morning before work (I work 4 minutes from Hoffman’s). In response to that I got the following: “You would need to pick it up by the end of the day tomorrow. Thanks”..... This was never an issue and I know that Alex would allow me to pick my car up on Monday or even later if there was a need ..... After that message I got into a loaner went through a car wash and filled it up with fuel. Drove for an hour in traffic to return it and pick my car up. I always wash the loaner and fill it to the max in appreciation for what the dealer does (DID for me in the past). Hoffman was always taking good care of the customer and their prized possessions. Unfortunately it has changed. I was treated like nobody and my car wasn’t even washed (they always washed clients cars). Hate to say it but I have been Hoffman’s patron since 2003 and after 16 years I have no choice but to cut ties and try a different venue ... My car had a recall for Takata airbags. This recent visit was already a second one for the same issue (first time the appointment was canceled 2 hours before due to not having the replacement part). As soon as I got into the car the airbag light was ON! I just refused to turn back and talk to anybody at Hoffman’s about it after being treated like this.... I would never ever in my life even for a second think that someone that was the best (Hoffman was voted best of Hartford 18 years in a row and I have voted for at least 15) would turn to this. That was probably my worst experience ever at any auto service place PERIOD!!! Not even mentioning that my car might be unsafe to drive!!! At the time of the visit I already had an appointment for service on my other Audi but I cancelled it since and will have to take it elsewhere (it is a shame since Hoffman is so convenient and close to my work)... It looks like while everybody else is moving forward and improving Hoffman took a step back in customer service and care. Even though they are moving forward with technology and appearance they should not forget that it is a client based business and we the clients will always stay human beings.... Well. Thank you HOFFMAN AUDI for ruining this relationship.... More

Very poor experience with Audi Deplorable! How deceptive can salesmen be? Mysister’s recent Audi A3 purchase at Hoffman Audiin East Hartford , CT turned out to be horrendous. The ow Deplorable! How deceptive can salesmen be? Mysister’s recent Audi A3 purchase at Hoffman Audiin East Hartford , CT turned out to be horrendous. The owner is a bold face fabricator. He implored my sister to work with the dealer, but how can you trust a business that is so deceitful? In the first week, my sister brought her 2018 certified pre owned Audi back to the dealership two times. This is a car that passed their extensive check list. A fact they were proud to state. First, a tire was slashed and covered up by Armarol. Second, the damaged tire was replaced, but when we asked for paperwork to prove the tire was new, they would not obliged her with documentation. Third, another tire, the front driver side tire lost 20 pounds of air one day after leaving the dealership. All this was approached with a casual matter of fact attitude. Apparently, spending thirty thousand dollars isn’t enough for them to care. There is no such thing as peace of mind! Although Hoffman boasted thirty years in business, they obviously haven’t mastered quality customer service. After we purchased the car, they were rude, unsympathetic, and totally neglectful. Now, the owner, manager, salesmen don’t even return my sister’s phone calls. Would you consider this treatment to be reflective of a honorable, trustworthy business? More

Worst buying experience! Not enough room to explain but I will say this: Have an issue, they won’t call you back! Will be calling the news media Not enough room to explain but I will say this: Have an issue, they won’t call you back! Will be calling the news media More

Tony Shaskus and Zach Hoffman earned my trust I had a not-so-great lease experience with a former sales associate, so I had written off Hoffman forever. I expressed my concerns to Tony, and to my I had a not-so-great lease experience with a former sales associate, so I had written off Hoffman forever. I expressed my concerns to Tony, and to my surprise he bent over backwards to try to make things right! Zach Hoffman also took the time out of his busy day to listen to my issue. You can tell that Tony and Zach genuinely care about their customers. They will do anything to gain your trust, and take it personal when any transaction is anything but perfect. I will deal with Tony any day and am very pleased with my experience. HUGE THANK YOU FOR EVERYTHING. Sincerely, Melissa C (Wethersfield) More

Still waiting Consistent themes.... While waiting for our new car we had an issue and called for help. 4 calls over two weeks were never responded to. Had to cal Consistent themes.... While waiting for our new car we had an issue and called for help. 4 calls over two weeks were never responded to. Had to call the GM just for a return phone call. Now as an owner i've called and left VMs in the service department 4 times and still haven't heard back. I get better responses from the DMV. More

Satisfied customer. I enjoyed working with Dylan Bigge's, I found him to be very knowledgeable and attentive. I never felt rushed or pressured to close the deal and I fo I enjoyed working with Dylan Bigge's, I found him to be very knowledgeable and attentive. I never felt rushed or pressured to close the deal and I found him trust worthy. I'm very happy with my new car. More

Excellent service Happy with my service. Very nice staff. Excellent five stars. I would recommend my family and friends to Audi service anytime. Love my Audi service s Happy with my service. Very nice staff. Excellent five stars. I would recommend my family and friends to Audi service anytime. Love my Audi service staffs members. More

We have issues but they got corrected I bought a loaner with 4,000 miles on it for a few thousand less than their usual price. I had a several paint chips and a few blemishes in the paint I bought a loaner with 4,000 miles on it for a few thousand less than their usual price. I had a several paint chips and a few blemishes in the paint they promised to fix. The issues have been addressed to our satisfaction. More

Radio replacement and Nav Troubles A couple months ago I noticed my Sirius satellite radio began to malfunction and also my navigation failed to identify my current location which promp A couple months ago I noticed my Sirius satellite radio began to malfunction and also my navigation failed to identify my current location which prompted me to schedule an appointment for my Audi Q3 to resolve these issues. I was greeted by Olivia Roy who kindly listened to my concerns about the vehicle and outlined what was likely needed and the process and what to expect while my Q3 was being worked on by the service staff. Overall, I was blown away by her professionalism, kindness, and attention I was given whether it was answering any questions, providing regular status updates, what was covered under warranty, or what the technicians found or arranging for loaner transportation so I did not have to take time off from the hospital. I could not have had a better experience. Many thanks to Olivia and the staff. Sincerely, Josh Tomko More

Exceptional customer service After reviewing cars online, I met Johnny at the dealership to choose an A4. He assisted with helping me find my perfect car match. The whole process After reviewing cars online, I met Johnny at the dealership to choose an A4. He assisted with helping me find my perfect car match. The whole process was very easy. The next day, I picked up my "new to me" car. This is my second purchase from this dealership. I highly recommend them and especially Johnny to all. More