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Hoffman Audi of East Hartford
East Hartford, CT
1,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,275 reviews
May 01, 2015
Professional and helpful - would recommend Have dealt with Hoffman before, and would do so again. Very professional operation, and sales staff knowledgeable and friendly (but no push over. You Have dealt with Hoffman before, and would do so again. Very professional operation, and sales staff knowledgeable and friendly (but no push over. You do have to negotiate). Dealt with Stacey, who was very on the ball. Also good after sales service More
by Jon W
Employees Worked With
Stacey Violette
April 28, 2015
Will Morales: "Straight Up" I knew what I wanted but, as with anything, what I bought would be a function of price. Will patiently helped me find what I hope will be my dream car I knew what I wanted but, as with anything, what I bought would be a function of price. Will patiently helped me find what I hope will be my dream car. No pressure, only questions to find out what I wanted. From the start, when I stopped by the dealership to test drive a few cars, Will was down to earth and made me comfortable. No pressure, only personal attention, courtesy, and sharing a bit of himself. Will also helped me maneuver the system to get a nice looking car with more of what I wanted and less of what I didn't. No pressure, only support. Terry started out helping me the day I dropped by but kindly introduced me to Will when Terry needed to honor an appointment that he had previously booked. That's a good sign - to see the sales team working together like that. More
by Vamanos
Employees Worked With
William Morales
April 27, 2015
Dani Sayegh Audi Brand Specialist Dani Sayegh was awesome! Thank you for a great experience. The car is awesome and I am comfortable that customer service extends off the showroom fl Dani Sayegh was awesome! Thank you for a great experience. The car is awesome and I am comfortable that customer service extends off the showroom floor. More
by KarenB
Employees Worked With
Dani Sayegh
April 27, 2015
Professional and courteous Worked with Adrian at Audi for my new Q7. He was incredibly patient and helpful, both during customer acceptance and thereafter when I came in for add Worked with Adrian at Audi for my new Q7. He was incredibly patient and helpful, both during customer acceptance and thereafter when I came in for additional floor mats the following week. Would recommend Adrian and this audi dealership without reservation. More
by Melanie Rakita
Employees Worked With
Adrian Hester
April 26, 2015
Excellent buying experience My wife and I recently purchased a new Audi A4 through Hoffman Audi in East Hartford. The dealership and its sales staff were professional and very kn My wife and I recently purchased a new Audi A4 through Hoffman Audi in East Hartford. The dealership and its sales staff were professional and very knowledgeable offering a stress free buying experience. Our sales representative Steve Steller was excellent and patient with us during our decision making process eliminating any buyer's remorse on our part. We are thoroughly enjoying our new purchase and would highly recommend Steve Steller and Hoffman Audi to other prospective Audi enthusiasts. More
by Audifan
Employees Worked With
Steve Steller
April 22, 2015
Hoffman Audi Goes The Extra Mile I have been servicing my 2006 A4 with Hoffman since it was new even though I bought it elsewhere. When I started to look for anew A4 Dani Sayegh lis I have been servicing my 2006 A4 with Hoffman since it was new even though I bought it elsewhere. When I started to look for anew A4 Dani Sayegh listened to my ideal configuration and worked tirelessly to find the perfect model. While looking he offered me other configurations but never pressured me to buy a car I didn't want. He explained all of the costs and options clearly and provided details on anything I asked. I have purchased a number of cars and never before did I feel that the dealer was my advocate. this time I felt like Dani was working for me. I highly recommend him and the Hoffman Auto Group. More
by Mel56
Employees Worked With
Dani Sayegh
April 21, 2015
Going the extra mile Arrived at 4pm on a Saturday, talked with sales manager and salesman. They were upfront with me and ended up staying well past closing to satisfy my d Arrived at 4pm on a Saturday, talked with sales manager and salesman. They were upfront with me and ended up staying well past closing to satisfy my desire to leave with a new Q5. And I did. They bent over backwards to make sure every detail of the vehicle was deliverable. They went the extra mile! Can't express my gratitude enough. More
by New Q5
Employees Worked With
James Aiello, Adrian Hester
April 21, 2015
Awesome service experience today I came to dealership without an apt this am as my tire was not holding air. Jackie smith helped me. She did a great job of understanding my issue and I came to dealership without an apt this am as my tire was not holding air. Jackie smith helped me. She did a great job of understanding my issue and fitting me in. She answered my questions and offered a breakfast sandwich. She also gave her number if I have any issues. I was in and out in an hour and can't thank Jackie enough. Great customer experience. Thank you Jackie More
by Castle2015
Employees Worked With
Jackie Smith
April 14, 2015
outstand all round service from Drew White & William Morales Excellent service from Drew and William, easy to work with, these two guys work very hard to provide a quality experience from the start of the proces Excellent service from Drew and William, easy to work with, these two guys work very hard to provide a quality experience from the start of the process to driving out of Hoffman's. More
by Kevin Costner
Employees Worked With
William was very knowledgeable about the Q5 , William Morales
April 10, 2015
Horrible buying experience, great car This should have been a very easy and quick sale. Hoffman is 2 1/2 hours from my home, so we agreed on pricing before I went The car, 2013 Audi A5 con This should have been a very easy and quick sale. Hoffman is 2 1/2 hours from my home, so we agreed on pricing before I went The car, 2013 Audi A5 convertible, would be detailed and ready to sell, I just needed to look at and drive the car and, if I liked it, we would drive it home. I saw and drove the car and loved it. First problem, they hadn't detailed the car and there were a some minor damages that needed to be fixed. They had an easy solution, they would fix the problems, then deliver the car, so that was fine. Second problem was more difficult, their ad for this car showed as a certified car, it had a 6 year 100,000 mile warranty. While I was there, they told me that was not true, the certification added 2 years to the original warranty which was 4 years, 50,000 miles and this car already had more than 43,000 miles on it, so the original warranty would expire well before the full 4 years. I asked them to honor the warranty that they advertised on that car and they refused so I left. I called them one week later and asked them to take an additional $500 off the car price instead of the warranty and they did, so we completed the purchase. On delivery, the salesman Dylan Bigge handed me a key case with one full key, an emergency key holder where the second key was supposed to be and a valet key and told me that was all of the keys that I was to get. That didn't sound right so, after he left, I looked up Audi's certification check list and it clearly showed 2 full keys plus the valet key as one of the first items on the check list. Additionally, the form said that customer signature was required and that customer gets a copy of the form, neither of which happened. I called him to let him know that about the 2 full keys and he said he would send another key which he did, I had to take it to an Audi dealer to get it programmed, wasted 2 more hours of my time, Hoffman paid for the reprogramming. However, it took 3 emails to get the certification form. I also left a voice mail for the sales director, Kevin Warriner, which he never returned. Between them falsely advertising the warranty and Dylan being dishonest and trying to deceive me about the keys and being so slow in getting the form to me, I lost all faith and trust in Hoffman, so I took my car to my mechanic to make sure that the certification work was actually done. He looked at some of the more important parts and was satisfied. All in all, I got a great car at a very good price, but far too much unnecessary aggravation and would never trust anything to do with this dealership More
by Steve
Employees Worked With
Dylan Bigge
