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Hoffman Audi of East Hartford
East Hartford, CT
1,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2015
Steve Steller is an Excellent Sales Representative I just leased my 3rd A5 with Hoffman, and Steve Steller, my sales representative this time, was the best salesman I've worked with to date. Although I just leased my 3rd A5 with Hoffman, and Steve Steller, my sales representative this time, was the best salesman I've worked with to date. Although I was very familiar with the A5 model, Steve showed me features and functions I was unaware of and will find great use for. He was thoroughly knowledgeable of Audi vehicles in general, which was evident to me because I originally considered leasing a Q5 this time, and Steve was able to point out all the features and functions of the Q5 I tested with him. The information he provided and the time he spent made it much easier for me to finally make a decision. He was patient, friendly and helpful throughout the entire process, and determined to locate the exact car I wanted. I recommend Steve Steller to anyone looking for a new or used car. Thanks Steve! More
by rcarotenuti
Employees Worked With
Steve Steller, Ashley Echtman
June 15, 2015
management disresoecting customers after damage There was damage that was done to the paint of my car when I had a repair done at this dealership. Chips out of the paint and paint completely torn of There was damage that was done to the paint of my car when I had a repair done at this dealership. Chips out of the paint and paint completely torn off when I picked up my very expensive Audi S6. I have put thousands of dollars into maintenance and repairs at this shop and spent my hard earned military disability retirement on a nice vehicle and was expecting a respectful manager to come out to me and offer a way to clear up any complaint that a loyal customer may have. The manager came out and looked at my car, looked at me, and said, my shop didn't do this, im not reconditioning your paint, I don't buy it, and threw his hands up in the air and turned his back to me and walked away before I even finished explaining the damage that was done by his dealership. This was the head manager, Elliot Matos..... When I stopped him from walking back into his office and blatantly disrespecting me with "I don't buy it im done here im not reconditioning your paint" he turned around and stopped again and said "I owe you nothing, im not fixing anything, your car was repaired, I owe you nothing, I don't buy it" And walked away from me AGAIN. when I stopped him AGAIN, and said you know sir you could at least show me some Respect after I put thousands and thousands of dollars into your business, and say "hey maybe this or that happened" and calmly explain to me an even possible understanding we could come to, I wouldn't be as angry, but you throw your hands in the air and turn your back to me when I show you damage your dealership did after I dump hundreds of dollars into a repair!? He says "I don't need to come to an understanding with you I owe you nothing" I said oh because im a young kid coming in here with a serious complaint you think you can just walk away from me, after I spend thousands and thousands at this dealership I expect you to respect me and speak to me like a respected customer...... He says "your wrong I can do what I want", and I said "the customer is ALWAYS right SIR! And your disrespecting me and walking away from me after YOU damaged MY car when I dumped 450 bucks plus tax into your business!" I said you should at least talk to me, you think because im a young kid you can throw your hands up say I don't buy it and walk away huh? I expect you to respect me as a customer and at least sit me down, APOLOGIZE for my aggravation, and offer something to come to an understanding. He says, "I owe you nothing, your car was repaired" and went on to tell me that how dare i disrespect him by raising my voice! I said I give what I get! I am THE CUSTOMER and I was disrespected by the head manager of this service facility then you turn around and lecture me about how I should be showing you respect!?!? I said give me your card now, I will be in touch with the better business bureau and with your ownership, and he said "you can't do anything" and handed me his card, told me to leave, and closed the door on me. If you have a vehicle to put lots of money into an expensive repair or maintenance, and it comes out damaged, you can expect to be called a liar, have your back turned to you by management before you even finish explaining your aggravation, and be yelled at and then lectured on respect to them when you came in with a vehicle that was damaged by them. I gave this dealership one star because ZERO stars is not an available rating. The best I could do here was get the manager to say "yes, the customer is always right, but your still wrong" and walk away from me. More
by massaj87
Employees Worked With
Elliot Matos
June 03, 2015
excellent sales person I went to two other dealerships in Connecticut but I purchased a 2016 Audi from Hoffman. William at Hoffman took the time to tell me about the car a I went to two other dealerships in Connecticut but I purchased a 2016 Audi from Hoffman. William at Hoffman took the time to tell me about the car and make sure it was the right model for me . His enthusiasm for the Audi product made me love the A6 even more. Most import William was cordial and respectful . More
by JLS
Employees Worked With
William Morales
June 02, 2015
My sales person was a exceptional great in convincing Me The dealership was nice neat all I spoke to where very professional and cordual the sales manager was very good in making me feel like a new member of The dealership was nice neat all I spoke to where very professional and cordual the sales manager was very good in making me feel like a new member of the Audi family More
by Apzumeugo
Employees Worked With
Dani Sayegh
June 02, 2015
Great Experience with a great dealership. I went in looking for a 2010-2012 Audi S4 and after going for a test drive with a salesman he had to go elsewhere to help out since the dealership was I went in looking for a 2010-2012 Audi S4 and after going for a test drive with a salesman he had to go elsewhere to help out since the dealership was down a finance manager. Stacey Violette an Audi Brand Specialist stepped in and took care of me from there. We ended up taking an S5 out for a test drive and she was very knowledgeable about the cars features and fun to talk to about the car. You can tell she is a big fan of the cars she's selling by the passion in her voice when discussing them, which makes the car buying experience more enjoyable. When discussing pricing, etc it is all very low pressure and honest, they don't start out at an unrealistic price and barter with you, they price their vehicles at very competitive market prices. After I put a deposit on the vehicle there were a few things I wanted fixed prior to delivery and Stacey delivered on all of them and was always responsive to my questions (even when I would email her 5+ times a day). Brian Webster was my finance manager. He had only been there for 3 days but has been in the business for 15 years and you could tell he was a true industry professional, he had us in and out in a timely manner which was much appreciated since we were in a rush. While taking delivery of the vehicle I'm not one of the people who wants to sit there for an hour being told how everything works, I like to play around with it and figure out how things work but any questions I had like how to flip through the mpg, miles driven, etc on the instrument cluster screen and she was able to answer quickly and efficiently . I love the car so far and will definitely be buying another car (RS5) in the next few years from Stacey and Hoffman Audi. -Jeffrey Baird More
by jbaird790
Employees Worked With
Stacey Violette
May 29, 2015
Fantastic Experience! A++ After spending weeks going back and forth with my local dealership and 2 other dealers in the North East I reached out to Stacey V. at Hoffman Audi an After spending weeks going back and forth with my local dealership and 2 other dealers in the North East I reached out to Stacey V. at Hoffman Audi and within 24 hours had everything I needed to know to make an informed buying decision (over a holiday weekend nonetheless). Working with their team was absolutely fantastic. They have a very 'no nonsense' process of selling their cars which I couldn't appreciate more. Hoffman isn't my local dealer but I'm happy to drive the extra distance to work with them in the future. If you haven't spoken to this dealership as part of your buying decision yet you absolutely should. More
by wtrienens
Employees Worked With
Stacey Violette
May 18, 2015
Painless experience Dani was extremely knowledgeable and was not pushy at all. Very pleasant experience and went out of his way to make sure I could pick up my car before Dani was extremely knowledgeable and was not pushy at all. Very pleasant experience and went out of his way to make sure I could pick up my car before the weekend. Would highly recommend. More
by Drew2111
Employees Worked With
Dani Sayegh
May 16, 2015
great experience Dani Sayegh did a great job for me, not pushy, very relaxed. His knowledge was excellent and follow up was timely. There was a glitch in the final p Dani Sayegh did a great job for me, not pushy, very relaxed. His knowledge was excellent and follow up was timely. There was a glitch in the final paperwork (finance guy quit) but that managed to resolve it so I didn't have to make a return trip. More
by 33333333
Employees Worked With
Dani Sayegh
May 02, 2015
Service experience Jackie Smith is extremely knowledgeable, personable, and helpful as a service representative. Even after more than a year between my visits for servic Jackie Smith is extremely knowledgeable, personable, and helpful as a service representative. Even after more than a year between my visits for service, she remembered me. She is the type of person who promotes a very positive image for an organization and makes dealing with Hoffman Audi a pleasure. More
by gearhead
Employees Worked With
Jackie Smith
May 01, 2015
Great Experience with Hoffman Audi, made my car buying experience easy and hassle free. Dani was very flexible with finding a good time that works for you to meet. Lo with Hoffman Audi, made my car buying experience easy and hassle free. Dani was very flexible with finding a good time that works for you to meet. Love my new Audi A3! More
by brianb3550
Employees Worked With
Dani Sayegh
