Hoffman Audi of East Hartford

Great professional service From start to finish the service was top notch, like a 3 Michelin Star restaurant. The staff was friendly and took the time to explain everything in From start to finish the service was top notch, like a 3 Michelin Star restaurant. The staff was friendly and took the time to explain everything in detail. They offered me a loaner car and when I turned that down they offered me a ride back. The technicians are knowledgeable and everyone is honest which isn't easy to find. Well worth the extra money to take it to them. More

Incomplete service On my service request I noted that check engine light had come on but went out again. Cause of problem was never researched, because it was not lit w On my service request I noted that check engine light had come on but went out again. Cause of problem was never researched, because it was not lit when I left it. Today light came back on! Now with the holiday and my vacation plans started, I must decide if I should take this car or a much older and smaller car on a 5 hour trip (each direction). Does anyone read what the customer puts on the service request? The service rep only read it when I asked if they found any problems. Do the technicians see these statements? Very disappointed in this service. I would like a response please. Please share with dealership. More

First Service appointment Great service all around. When I scheduled the appointment, I was told that the first one usually takes a couple of hours. As a result, I came with Great service all around. When I scheduled the appointment, I was told that the first one usually takes a couple of hours. As a result, I came with enough work and reading materials to keep busy during the service time. The greeting was excellent. Robert came right out as I pulled in. He validated the service need and then offerred me a breakfast sandwich. That was a great touch. And the sandwich was excellent. He came right out when the car was ready (1 hour, 45 minutes), handed me my keys and a receipt and I was home 15 minutes later - with a nice clean car. More

A8L Purchase We contacted Ashley Echtman via e-mail regarding a CPOd 2014 A8L that we were interested in. Her response was prompt and much more detailed than we ha We contacted Ashley Echtman via e-mail regarding a CPOd 2014 A8L that we were interested in. Her response was prompt and much more detailed than we had anticipated. We thus scheduled an appointment to view and test drive the car. Upon arrival at the dealership, we were greeted by Steve Steller who brought us to the car which had been positioned at the front of the dealership for us. Later that day we decided to purchase the car. When we returned the following week for delivery, the car was actually in the showroom and had received what can best be described as a very attentive detailing and prep. Steve then spent a great deal of time with us going over the myriad of technologies and operational aspects of the vehicle. Steve also introduced us to people in the service department which was a nice touch. All-in-all a very fine car buying experience. Brian Webster in the finance department was also very helpful and professional. More

5,000 mile service I was immediately impressed by how efficient the dealership was as the paperwork was printed and ready upon my arrival and a service adviser was ready I was immediately impressed by how efficient the dealership was as the paperwork was printed and ready upon my arrival and a service adviser was ready to discuss the details of the servicing. Once the car was serviced I was promptly notified. I liked the added touch of washing and vacuuming out my car. It was such a pleasant and easy experience. More

thanks everyone Just a month before, I felt very bad everyday, because my car boiled oil a lot, and I feel so nervous and worried; However, I am a really lucky, and I Just a month before, I felt very bad everyday, because my car boiled oil a lot, and I feel so nervous and worried; However, I am a really lucky, and I meet Hoffman Audi, and they helped me to worked on my car, and solved all problems. More

Excellent experience! Love my car! After a less than helpful experience at a different Audi dealer, I came to Hoffman Audi. I was immediately impressed by salesman, William Morales. He After a less than helpful experience at a different Audi dealer, I came to Hoffman Audi. I was immediately impressed by salesman, William Morales. He was professional, confident and assured me he would get me the car of my dreams. Within an hour I purchased a gorgeous white q5. It not only had more features than my previous car, the payments were lower too! Never leaving Hoffman! More

Great Audi Buying Experience Every aspect of my recent trip to Hoffman to buy an Audi exceeded my expectations. I appreciate Dani & Brian providing my wife and I with a great ca Every aspect of my recent trip to Hoffman to buy an Audi exceeded my expectations. I appreciate Dani & Brian providing my wife and I with a great car buying experience in terms of their professionalism, service, and pricing. I've encouraged everyone I know, in the Massachusetts south shore area, who is interested in purchasing an Audi to make the trip to East Hartford. More

Wonderful Experience After many, many years of auto buying and leasing experiences, this was the best by far. Personalized, effcient and quick. Steve Steller was wonderf After many, many years of auto buying and leasing experiences, this was the best by far. Personalized, effcient and quick. Steve Steller was wonderful. He took the time to understand my needs and led me through the process every step of the way. Financing was painless and James Aiello was there checking in as well. I am looking forward to a long relationship with Hofmann Audi. More

Steve Steller is an Excellent Sales Representative I just leased my 3rd A5 with Hoffman, and Steve Steller, my sales representative this time, was the best salesman I've worked with to date. Although I just leased my 3rd A5 with Hoffman, and Steve Steller, my sales representative this time, was the best salesman I've worked with to date. Although I was very familiar with the A5 model, Steve showed me features and functions I was unaware of and will find great use for. He was thoroughly knowledgeable of Audi vehicles in general, which was evident to me because I originally considered leasing a Q5 this time, and Steve was able to point out all the features and functions of the Q5 I tested with him. The information he provided and the time he spent made it much easier for me to finally make a decision. He was patient, friendly and helpful throughout the entire process, and determined to locate the exact car I wanted. I recommend Steve Steller to anyone looking for a new or used car. Thanks Steve! More