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Hoffman Audi of East Hartford

East Hartford, CT

Overview
Reviews
4.7
1,275 Reviews
Call Dealership (877) 274-8207
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700 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,275 reviews

July 17, 2015

Oil change Routine oil change . The service was not great. It's took about 2 hours to get oil change. They also put wrong mileage on the stick for next service. More

by SYEDNZAMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason McGinnis
Report | Print
Aug 06, 2015 -

Hoffman Audi of East Hartford responded

Hello Syed, We sincerely apologize for your recent experience at our service department. We appreciate the time you’ve taken to highlight your less than positive experience here at Hoffman Audi of East Hartford and would like the opportunity to resolve the situation. We are truly sorry for the length of time it took for your oil change. Our Service Manager, Elliot Matos, has attempted to reach you a couple times and left voice messages on the number we have on file. Because your satisfaction is important to us we would greatly appreciate the opportunity to speak with you and regain your trust. When is it convenient would you please call (860) 525-3987 and ask to speak with Elliot? Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Audi Service Making the appointment was easy. A loaner was offer but then I decided to wait. The vehicle was serviced in the time advised and Jason was great to More

by EDMICHALEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis, Steve Gough, Kevin Warriner, James Aiello, Dylan Bigge
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi EDMICHALEK, Thank you for choosing Hoffman Audi of East Hartford service! Jason is always happy to ensure your vehicle is running safely and efficiently while providing a delicious breakfast sandwich! See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

oil burning problem Will be back in a month to solve problem as prescribed to me. All have been very helpful- very happy with service. Would recommend you to others at More

by WBAYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi WBAYER, Thank you for choosing Hoffman Audi of East Hartford for your vehicles oil burning problem. Our Audi team is dedicated to ensuring you have an excellent experience. We look forward to addressing your vehicles issue and getting you back on the road safely and efficiently. Let us know if you have any questions or concerns before your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Recent 15,000 mile Service I brought my A6 in for it's first service and purchased the Audi-Care maintenance plan which will be well worth the $$. Thank you to Olivia for makin More

by SCOTTC3
Recommend Dealer
Yes
Employees Worked With
Olivia Roy
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi SCOTTC3, Thank you for choosing Hoffman Audi of East Hartford for your vehicles recent 15,000 mile service! We are thrilled to hear you had a great experience with our service advisor Olivia. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

went in for an oil change and came out with a $1000 invoice I really enjoy the new text messaging system, that is very impressive. But I have to say that Hoffman has a genuine reputation as making the customer More

by WHEEL1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi WHEEL1125, Thank you for choosing Hoffman Audi of East Hartford for your vehicles oil change. We understand how frustrating it can be when you encounter unexpected expenses while getting your car serviced. We are here for you and are committed to providing excellent service. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

July 15, 2015

Audi Expertise Dylan Bigge is extremely knowledgeable, professional and very easy to work with. I feel that I was given a fair price without any extreme negotiation More

by MARIA.BUCKLEY
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Bigge
Report | Print
Jul 31, 2015 -

Hoffman Audi of East Hartford responded

Hi Maria, Thank you so much for choosing Hoffman Audi of East Hartford. We are thrilled to read that you had fun purchasing your vehicle with Dylan and Brian. Thank you for trusting the knowledge and dedication of Dylan to ensure you got exactly what you wanted. We trust you are loving your new Audi and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Excellent From the greeting in the garage, to the communication via text, to the actual service...it's exceptional. The staff is professional, friendly and cour More

by ngorji
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Roy
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hello ngorji, Thank you for choosing Hoffman Audi of East Hartford service! We value what our customers have to say and are pleased every step of your service visit was exceptional! We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

did not feel welcome and appreciated my experience with service was bad I felt not welcome after I purchase my vehicle.also I was told that I'm at the wrong place More

by CERALDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elliot Matos, Anthony Shaskus, Dani Sayegh, Olivia Roy
Report | Print
Aug 06, 2015 -

Hoffman Audi of East Hartford responded

Hi Ceraldo, We sincerely apologize for your recent experience with our service department. It is important that our customers feel valued and respected and we sincerely appreciate that you chose Hoffman Audi of East Hartford for your service needs. I have been made aware from our Service Manager, Elliot Matos, we had a misunderstanding when one of our Service Valets met you. We are truly sorry for the confusion, our valet thought they were being helpful by directing you to another drive. Due to the fact that we have four service drives in East Hartford, we commonly have customers who pull into the wrong drive and our valets direct them to the correct one. After they learned you had purchased your vehicle at our Audi store our service writer, Olivia Roy, took care of you. Your oil change was free but unfortunately we do not have the ability to reset your service light. Only an Acura dealer can perform this service. Both Mr. Matos and our sales manager, Tony Shaskus are willing to take care of the charge, if any, to have an Acura dealer reset your light. Both managers were under the impression that you were satisfied and genuinely happy upon leaving. Because your experience is extremely important to us at Hoffman please let us know if there is anything else we can do for you. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 14, 2015

Always very helpful people. Hoffman has its act together. Very responsive staff. Service experience has been fabulous for the last 5 years. Honest group who understand the custom More

by ELLENFLYNN517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hello ELLENFLYNN517, Thank you for choosing Hoffman Audi of East Hartford. We appreciate your feedback on our service department. Our team strives to ensure you have an exceptional experience while getting you back on the road quickly and efficiently. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 13, 2015

Audi turbo replacement Olivia Roy was a great customer specialist and communicated everything that's be was going on as my car was being serviced. Great experience and I'm p More

by LONDON.LOMAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Roy
Report | Print
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi LONDON.LOMAX, Thank you for choosing Hoffman Audi of East Hartford for your recent service. We appreciate your feedback on our service advisor Olivia. You satisfaction is important to us and we are pleased to read you had a great experience. We appreciate you and are proud to have you as our customer! See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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