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Hoffman Audi of East Hartford

East Hartford, CT

4.7
1,269 Reviews

700 Connecticut Blvd

East Hartford, CT

06108

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Showing 1,269 reviews

July 21, 2015

Simple and easy I am very pleased with my recent experience at Hoffman Audi. My salesperson was professional and competent. I appreciated the ease with which I was ab More

by SHEILARITTER
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Natter
Aug 23, 2015 -

Hoffman Audi of East Hartford responded

Hello SHEILARITTER, Thank you for choosing Hoffman Audi of East Hartford! We are thrilled to read our sales consultant Mark made your experience seamless from beginning to end. We trust you are enjoying your new Audi and look forward to servicing it for you to keep it running beautifully. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Great service Had a problem with the air conditioner. Warranty was over. Alex took care of it and did it free of charge. Thanks for the great service. More

by DHP75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 04, 2015 -

Hoffman Audi of East Hartford responded

Hi DHP75, Thank you for selecting Hoffman Audi of East Hartford to address your vehicles air conditioning issue. We have had a hot summer and we are pleased that Alex was able to get you car working efficiently again. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

MY AUDI 2016 IS AWESOME. MY AUDI IS EVERYTHING DANI SAID IT WOULD BE. THE DRIVE IS VERY SMOOTH , AND THE DEALERSHIP WAS VERY HELPFUL IN EXPLAINING ITS FEATURES. THE ONLY COMPL More

by petrus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dani Sayegh
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi petrus, Thank you for choosing Hoffman Audi of East Hartford for your recent purchase! We appreciate that you trusted the knowledge and dedication of our sales consultant Dani to get you into the perfect car. We are here for you and are dedicated to providing exceptional service. Dani would be happy to answer any additional questions you may have about your vehicle or manual at any time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Bulb replacement Had to have a headlight replaced. The bulb cost is under $5,00, however, installation of this bulb was $195.00. Is there something wrong here????? More

by LINDY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 28, 2015 -

Hoffman Audi of East Hartford responded

Hello LINDY0, We sincerely apologize for the frustration you experienced with your recent service visit. I spoke with our service manager, Elliot Matos, and he informed me that as a result of the repair requiring the bumper to be removed, the additional labor impacted the cost. We will always seek approval of our customers prior to performing any work and will explain the cost and time involved in order to allow you to make an informed decision. Because we want to ensure you are fully satisfied, we will gladly replace another light free of charge should one go out in the future that does not require this level of intense labor. Mr. Matos let me know that he spoke with you this morning and clarified the work performed and reasoning for cost. Please let us know if there is anything else we can do for you. Your experience is extremely important to us at Hoffman and we look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 17, 2015

Oil change Routine oil change . The service was not great. It's took about 2 hours to get oil change. They also put wrong mileage on the stick for next service. More

by SYEDNZAMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason McGinnis
Aug 06, 2015 -

Hoffman Audi of East Hartford responded

Hello Syed, We sincerely apologize for your recent experience at our service department. We appreciate the time you’ve taken to highlight your less than positive experience here at Hoffman Audi of East Hartford and would like the opportunity to resolve the situation. We are truly sorry for the length of time it took for your oil change. Our Service Manager, Elliot Matos, has attempted to reach you a couple times and left voice messages on the number we have on file. Because your satisfaction is important to us we would greatly appreciate the opportunity to speak with you and regain your trust. When is it convenient would you please call (860) 525-3987 and ask to speak with Elliot? Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Audi Service Making the appointment was easy. A loaner was offer but then I decided to wait. The vehicle was serviced in the time advised and Jason was great to More

by EDMICHALEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis, Steve Gough, Kevin Warriner, James Aiello, Dylan Bigge
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi EDMICHALEK, Thank you for choosing Hoffman Audi of East Hartford service! Jason is always happy to ensure your vehicle is running safely and efficiently while providing a delicious breakfast sandwich! See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

oil burning problem Will be back in a month to solve problem as prescribed to me. All have been very helpful- very happy with service. Would recommend you to others at More

by WBAYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi WBAYER, Thank you for choosing Hoffman Audi of East Hartford for your vehicles oil burning problem. Our Audi team is dedicated to ensuring you have an excellent experience. We look forward to addressing your vehicles issue and getting you back on the road safely and efficiently. Let us know if you have any questions or concerns before your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Recent 15,000 mile Service I brought my A6 in for it's first service and purchased the Audi-Care maintenance plan which will be well worth the $$. Thank you to Olivia for makin More

by SCOTTC3
Recommend Dealer
Yes
Employees Worked With
Olivia Roy
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi SCOTTC3, Thank you for choosing Hoffman Audi of East Hartford for your vehicles recent 15,000 mile service! We are thrilled to hear you had a great experience with our service advisor Olivia. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

Audi Expertise Dylan Bigge is extremely knowledgeable, professional and very easy to work with. I feel that I was given a fair price without any extreme negotiation More

by MARIA.BUCKLEY
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Bigge
Jul 31, 2015 -

Hoffman Audi of East Hartford responded

Hi Maria, Thank you so much for choosing Hoffman Audi of East Hartford. We are thrilled to read that you had fun purchasing your vehicle with Dylan and Brian. Thank you for trusting the knowledge and dedication of Dylan to ensure you got exactly what you wanted. We trust you are loving your new Audi and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

went in for an oil change and came out with a $1000 invoice I really enjoy the new text messaging system, that is very impressive. But I have to say that Hoffman has a genuine reputation as making the customer More

by WHEEL1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason McGinnis
Aug 03, 2015 -

Hoffman Audi of East Hartford responded

Hi WHEEL1125, Thank you for choosing Hoffman Audi of East Hartford for your vehicles oil change. We understand how frustrating it can be when you encounter unexpected expenses while getting your car serviced. We are here for you and are committed to providing excellent service. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust

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