Hoffman Audi of East Hartford

Drop off my S5 for a ecm recall got it back with a scratched center console the leather was ripped and sticking out they refused any responsibility and made excuses will never return again horrible se scratched center console the leather was ripped and sticking out they refused any responsibility and made excuses will never return again horrible service i wish I never came for the recall More

STAY AWAY FROM EAST HARTFORD AUDI!!! RUN AWAY!!! SAVE YOURSELVES!!! THIS PLACE WILL ROB YOU AND THEN THREATEN YOU WILL POLICE. THE MANAGEMENT IS THE WORST PART OF THIS WHOLE EXPERIENCE!!! YOURSELVES!!! THIS PLACE WILL ROB YOU AND THEN THREATEN YOU WILL POLICE. THE MANAGEMENT IS THE WORST PART OF THIS WHOLE EXPERIENCE!!! More

Poor Service Department Stay away from their service department One bad experience was replacing a water pump at 35K miles. They said it was leaking. I had not noticed it. Stay away from their service department One bad experience was replacing a water pump at 35K miles. They said it was leaking. I had not noticed it. The paperwork they submitted to Audi for the warranty work stated that the "customer" stated that it was difficult to maintain the coolant level. The I called them they said they have to say that even if it isn't true in order to get Audi to cover it. There was no leak. More recently I bought it in for a noise coming from the front end. They replaced a wheel bearing and a differential. The noise was still there when I brought it home! They also said that a brake job I had done be an independent shop was inadequate. I brought it to an independent ship to check the breaks and the still present noise. They said the brake job was fine and I shoaled go to another Audi dealer for the noise. Inskip Audi solved my problems. They also said the brakes were fine and fixed the noise. It was a transmission problem. Hoffman Audi spoke negatively of other work that was good, did unnecessary repairs and did not do the proper work. Beware! More

Not happy with my experience at all. I was happy to find a beautiful used BMW X5 on their lot and chose theirs over one at the BMW dealer because of how mint the condition was. I moved forward with the deal a beautiful used BMW X5 on their lot and chose theirs over one at the BMW dealer because of how mint the condition was. I moved forward with the deal and when I came to pick it up, there was a huge scratch down to the metal in one of the doors not there before. To paint that would cost me an arm and a leg and all they’ve offered is to spot treat it which will look terrible considering the size and depth of the scratch. They also racked on an extra 3% from the verbal interest rate I was given in the contract which I didn’t notice until I got home (my fault for trusting the verbal agreement and not looking). Ripped me off with GAP insurance, told me for a fee they could remove the ball from my hitch of the vehicle I traded (literally a pin that’s removed and that’s it). And to top it all off, my license is suspended thanks to them not getting the registration sent to me in fair time. I’ve had their dealer tag since the day before Thanksgiving! Let me tell you how inconvenient it is to have a suspended license with my daughter, a 1.5 year old in my care full time. The lack of communication and urgency on their end is unreal! Not a happy customer. Still waiting!!!!! More

Certified pre owned vehicle. I am confused when reading the poor reviews. Sly Evens and Josh Gomes went completely out of their way to be sure my wife and I had an amazing experie I am confused when reading the poor reviews. Sly Evens and Josh Gomes went completely out of their way to be sure my wife and I had an amazing experience. We purchased the exact vehicle we were looking for at a very fair price. After the sale was completed their professionalism continued as I had a few requests that they took care of when they really didn’t have to. We will certainly recommend this dealership and especially the gentleman that we worked with to anyone. More

Worse experience Apparently no one knows what they are doing. We purchased a used vehicle that had locking wheel.locks and because they didn't have the key they remove Apparently no one knows what they are doing. We purchased a used vehicle that had locking wheel.locks and because they didn't have the key they removed them and did not replace, which they should be. They came back with a high interest rate and ended up matching the rate we got from another bank. Shop around you don't have to accept what they offer. We also told them no vehicle etching and the tried to charge us for that too. Never again. My guess is we would have been treated better if we bought new. More

Worst car buying car experience Bought a CPO Audi SUV. Put a deposit after test drive to hold the car. They had to fix an item to comply govt recall, so not my fault that it took me Bought a CPO Audi SUV. Put a deposit after test drive to hold the car. They had to fix an item to comply govt recall, so not my fault that it took me few days to finalize the sale! They claimed that my verbal interest meant buying an overpriced clear coat on the car, although I told them not to apply that few days before the final sale! Josh Gomes and Alfonso manipulated me and lied on my face and Gomes even threatened me that I could loose my deposit if I don’t buy the car! Then he promised to mail a partial credit for the clear coat in mail which I never received. He must have pocketed that himself. Oh, wait! Tried to contact and left 3 messages for his boss, Zach, thinking he would care about unhappy new customer. Oh, please, not these guys! They don’t give a xxxx about customer satisfaction. Absolutely mind boggling! Believe me, don’t be fooled by these actors, they will lie on your face and screw you. Never ever will I deal with them again. More

Worst experience-still waiting for accessories promised 4/13 I'm from NY, drove 110+ miles (each way) to check/test drive a 2016 Certified Pre-owned Q5 on Saturday morning, April 13, 2019. SALES: We were gr I'm from NY, drove 110+ miles (each way) to check/test drive a 2016 Certified Pre-owned Q5 on Saturday morning, April 13, 2019. SALES: We were greeted by salesperson Mr. Pat Kopecki; we test drove vehicle & agreed on a final price. Have nothing but good to say about Mr, Kopecki; he was friendly, easy going to negotiate with & helpful. When we agreed on final selling price, I asked them if they could include as part of the deal some car accessories (hats, keychains, shirts), which they agreed to (Mr, Kopecki & his sales manager, Peter Helou). It's been 3+ months since I bought the vehicle & still have not received these accessories we agreed to on 4/13/19. I have called Mr. Helou numerous times & he has promised he will send the accessories but none has come. Last time I called Mr. Helou was 5/31/19. I also emailed Mr. Zach Hoffman (dealer owner/manager) on 5/1/2019 but he never replied back. I will update this review every month to let you know if anything changes but I doubt it will. ADVISE TO PROSPECTIVE BUYERS AT THIS DEALER: any negotiations you make with them, ask them to put in writing. If they promise to give you extras at a later date, they will never send them & they will not honor what you negotiate with them in good faith. FINANCE: After we agreed on final price with salesperson, we then headed to Finance consultant, Mr. Drew White. I was asked to sign few paperwork but I questioned one where it had a specific rate & specific bank, which we had not spoken about or agreed upon. When I questioned Mr. White about the specific rate and bank, he mentioned that's what they were giving me to finance the vehicle. But it was a higher rate from a different bank from the bank I was pre-approved for. If I had not read the paper & just signed it, I would have been deceived. The finance consultant/manager should never dictate/force a buyer to agree on their terms. ADVISE TO BUYERS: always come with a pre-approved rate from your preferred bank. Dealers are always looking to give you the higher APR%. After back & forth with Mr. White, we agreed with their preferred bank but at a lower rate (slight lower %). I was ready to back out of the deal even if it meant driving back to NY without the Q5. UPDATE: Mr. Kopecki no longer works at this Audi dealer. Mr. Helou never called me from last time we spoke when he said he would call me back with tracking # of the shipped accessories. More

Audi used car purchase The experience I had with both the Hoffman Audi dealership and my salesman Steve Steller was second to none. Steve was very knowledgeable, helpful an The experience I had with both the Hoffman Audi dealership and my salesman Steve Steller was second to none. Steve was very knowledgeable, helpful and courteous. I would recommend Steve and the dealership to everyone. More

Drove 120 miles, and past 2 other dealerships We drove 120 miles, and past two other Audi dealerships, just to work with Steve Stellar in East Hartford. For the second time! Steve and this dealer We drove 120 miles, and past two other Audi dealerships, just to work with Steve Stellar in East Hartford. For the second time! Steve and this dealership have always gone out of their way to be helpful and do whatever they can to take care of us. This when other, closer, dealerships have been rude, useless, and completely unhelpful. I definitely recommend seeing Steve or anyone at Audi of East Hartford. We’ll be back there again for our next car. More