Hoffman Audi of East Hartford

Rim assessment The customer service was great, the staff was extremely helpful and very friendly. Alexis was able to get the rim checked out and got back to me quic The customer service was great, the staff was extremely helpful and very friendly. Alexis was able to get the rim checked out and got back to me quickly with the price off new rim. During the inspection of the rim he found a bubble in my tire and had the tire replaced. He went above and beyond by coming in on his day off to ensure that my car was ready. More

Customer service The customer service experience was exceptional. From the moment you arrive until you drive off the lot, everyone was polite, helpful and professional The customer service experience was exceptional. From the moment you arrive until you drive off the lot, everyone was polite, helpful and professional. I highly recommend this dealership. More

Awesome Service All staff was extremely friendly and efficient. It was the best experience I have ever had at a dealership service department. Drop off and pick were All staff was extremely friendly and efficient. It was the best experience I have ever had at a dealership service department. Drop off and pick were efficient and easy. More

Spider Swirl marks all over my brand new Q5!!! With a very heavy heart i write this review as love my Audi Q5 performance. This summer I thought I will fulfill one of my childhood dreams of buying With a very heavy heart i write this review as love my Audi Q5 performance. This summer I thought I will fulfill one of my childhood dreams of buying a great car from a great brand like Audi. Reputed for the quality of the cars and service it provides to its customers. I narrowed down a good car and picked it up almost immediately. My fault of picking up the car in the night time. least did i know that as a courtesy when they polished my car they had managed to scratch the car all around with micro spider marks (circular in nature) all over the car on the bonnet, doors, fenders, bumper etc. These mark are prominent in direct sunlight when viewed at an angle or directly. The polisher most likely used a dirty cloth on the machine which rubbed small particles on the paint and caused the scratches. I showed the car to the dealer and ask them to remove it, they tired to remove it but failed. Through my google research I found out that this can only be removed by a true professional going spot by spot with the right filler compound and not by removing a portion of my clear coat. The dealer was not ready to invest the time required by a professional to get it corrected. I contacted Audi North America as well with photographic evidence and with over a month of email and phone exchanges they said the dealer needs to take a call and they recorded my evidence in their system with assurance to look at it if the marks darken. No resolution was provided. A shattered dream of a perfect car (fully loaded 3.0 Q5 did not come cheap) from a highly rated dealer; I just feel sad and disappointed and accepted my bad luck on this but have the following advise out there to other who are looking to buy: 1. If possible don't get your car polished in the dealership, they don't have the right folks doing it 2. If your car is polished pick it up only in direct sunlight, look at the car for distinct spider swirl marks 3. If you are picking it up in the evening or night go with a powerful LED torch 4. Look at the car from an angle to see the scratch marks More

RS7 Bang & Olfson Stereo problem Hoffmann corrected a sound sproblem easily and efficiently. Oliver go me to the loaner quickly and Tony is always great to deal with. I was back in m Hoffmann corrected a sound sproblem easily and efficiently. Oliver go me to the loaner quickly and Tony is always great to deal with. I was back in my car by mid afternoon listening to my favoriut station with quality sound from the system. Would highly recommend. More

Great experince puircashing my Audi from Hoffman I basically bought my new Audi A5 convertible over the internet. Ashleigh and Mark were so helpful providing information , pictures , and videos that I basically bought my new Audi A5 convertible over the internet. Ashleigh and Mark were so helpful providing information , pictures , and videos that I felt completely comfortable that they had the perfect car for me. I put down a CC deposit and they had the car ready to pick up in 2 days. When I picked it up they explained everything in the car to me, which was a lot between all the features and NAV system. The dealership was spotless clean as was the car. Everyone I dealt with there was professional and courteous. If you are interested in a new or used Audi I would recommend using Hoffman Audi as they know how to treat customers. It's been a week now, and I LOVE my AUDI! More

Service - Review Great Service!!! Excellent customer service every time I visit this dealer. they are very courteous and I look forward to bringing my car back again Great Service!!! Excellent customer service every time I visit this dealer. they are very courteous and I look forward to bringing my car back again! More

The best place for my RS5 I must say that this dealership is a class act when it comes to its service department. They are honest, efficient and most of all very professional. I must say that this dealership is a class act when it comes to its service department. They are honest, efficient and most of all very professional. I never had a problem with this facility. I highly recommend this place for service. Top! More

how to unlock an Audi A5 The service for my A5 was top notch. However, when I went to pick up my car the service representative couldn't unlock it with my key. I was sent The service for my A5 was top notch. However, when I went to pick up my car the service representative couldn't unlock it with my key. I was sent on my way, back in the loaner car, and followed up the next day only to be advised that this issue hadn't been addressed. Something about a top mechanic or service manager being absent....the excuses while possibly real, seemed similar to 'the dog ate my homework'. Luckily my wife had the answer. Why not take my spare key to the dealership and see if it works. Eureka! Unlocked the car. Re-synced the key I had left with the dealership when leaving my car for repairs - and off home to congratulate my wife on her expert advice. More

Excellent Service I had my car serviced and it was excellent top to bottom. Received a complimentary loaner while my car was being worked on, and Robert was fantastic h I had my car serviced and it was excellent top to bottom. Received a complimentary loaner while my car was being worked on, and Robert was fantastic helping me out throughout the process. More