Hoffman Audi of East Hartford

SUPERB CALLED IN TO MAKE AN APPOINTMENT FOR OUR A4. THEY TOOK THE CAR RIGHT IN, PROVIDED A LOANER VEHICLE AND FULLY TOOK CARE OF OUR VEHICLE TOP TO BOTTOM. A CALLED IN TO MAKE AN APPOINTMENT FOR OUR A4. THEY TOOK THE CAR RIGHT IN, PROVIDED A LOANER VEHICLE AND FULLY TOOK CARE OF OUR VEHICLE TOP TO BOTTOM. AUDI SERVICE ACKNOWLEDGED THE ISSUE WITH OUR CAR AND TOOK CARE OF THE ISSUE. I WOULD RECOMMEND HOFFMAN AUDI EAST HARTFORD TO ANYBODY WHO WANTS TOP QUALITY SERVICE AND CARE FOR THEIR SPACESHIP! More

Extremely Satisfied I could not have been happier with the results of the work performed... We had a dent approximitely the size of a walnut that intersected with the bod I could not have been happier with the results of the work performed... We had a dent approximitely the size of a walnut that intersected with the body line and the tech was able to repair the dent flawlessly. Awesome job Thank you Mike More

Very professional and helpful I have been in touch with Athena at least five times recently and every time I have seen her in person or spoken to her on the phone, she has always b I have been in touch with Athena at least five times recently and every time I have seen her in person or spoken to her on the phone, she has always been professional and supportive. More

My 4th A4 Lease It was a pleasure working with Adrian Hester to lease my new A4. Adrian is professional, knowledgeable, and accommodating. He is also an excellent s It was a pleasure working with Adrian Hester to lease my new A4. Adrian is professional, knowledgeable, and accommodating. He is also an excellent salesman, as I was not really looking to trade in my last A4 until he convinced me otherwise! Adrian took the time to explain features of the vehicle that were new to me, and was very respectful of my time as a customer. He even offered to stop at my home to program the garage door opener feature that I have not been able to activate - that is above and beyond in my book. I hope when this lease is up Adrian Hester is still at Hoffman Audi so I can work with him again! I also want to compliment Jackie Smith who is also a terrific ambassador for Hoffman. More

Saturday Emergency Service Once again I have been thoroughly impressed by the service received. Last Saturday I was on my way into Hartford to see a matinee play. Hit a pothol Once again I have been thoroughly impressed by the service received. Last Saturday I was on my way into Hartford to see a matinee play. Hit a pothole and killed my right front tire. Was able to limp to the dealership and both my sales person, Steve Stellar, and service manager, Robert Hlasyszyn did everything possible to get me back on the road as soon as possible. Robert laid out my options and as it turned out, they did have the correct tire to replace the flat and they did so very quickly. I obviously did not have an appointment but they did not care - they put my needs first and I really appreciate that. Thank you Steve and Robert! More

Fantastic! I was helped by Robert Hlasyszyn. He was attentive and professional, and he went above and beyond to make sure everything was perfect. I will defini I was helped by Robert Hlasyszyn. He was attentive and professional, and he went above and beyond to make sure everything was perfect. I will definitely be recommending this establishment to my friends!! More

Careless Last week I brought my car in for a oil consumption test. Audi accommodated me by giving me loaner while they ran the test. Yesterday morning on my wa Last week I brought my car in for a oil consumption test. Audi accommodated me by giving me loaner while they ran the test. Yesterday morning on my way to work my car started shaking vigorously and the engine light started flashing. While driving I called Audi to speak to a service advisor. I clearly explained what was going on and Alex the advisor told me to stop the car and turn the engine off before the engine blows. I told Alex I was on a busy road and he stated once again, turn the engine off because it's not safe to drive and get it towed right away. I called my roadside service and they told me it will take 40 minutes for a tow truck to come. It took about two hours for a tow truck to come. So I was on the side of a busy road freezing my behind off because I couldn't turn the car on. So I get to Audi and the service guy brought me to speak to the advisor Jason. I asked Jason if it had anything to do with the consumption test and he told me there was no way. I asked him if there was a shuttle available to bring me back to work in Storrs and he stated the shuttle does not go that far. So then I asked if they had a loaner I can use and he said they didn't have any available. Jason said he will try to get it in right away to see what was going on. While waiting for my car I over heard Jason talking to the customer about their car and a loaner will be available for her in the meantime. Not too long ago Jason clearly stated that all the loaners were taken. I waited about an hour for my car. Jason came over and told me they did not tighten the seal after doing the consumption test and then apologize. So I ended up paying for a tow truck to bring my car from Storrs to East Hartford, lost 4 hours of work and almost risked my engine blowing up because they forgot to tighten the seal after they ran the test. If they forgot to do something so simple like tighten the seal, I wonder what else they will forget in the future. More

Ended up buying 2 Q5s A year or so ago, we came in to look for a car for my wife. Sylvester Evans greeted us and we spent about an hour with him taking a test drive or two A year or so ago, we came in to look for a car for my wife. Sylvester Evans greeted us and we spent about an hour with him taking a test drive or two with him. My wife was interested in a Q5. Sylvester gave us a final price including the trade in of my wife's Accura. Then he told us to go home and talk it over. NO HIGH PRESSURE SALES attitude from him. Day or two later came back and put down a deposit on a Q5. Few days later made a bank transfer for the total amount and picked up the Q5. Maybe 2 or 3 weeks later I came in to see Sylvester and within 30 minutes bought a second Q5 (Hybrid) from him. Same way, made a bank transfer for the total amount and picked up the Q5 Hybrid. Come time to trade in for newer cars, will again buy Audis (maybe another model) and hopefully from the same sales person. More

Top rate The minute we drove in, we were greeted by Eddie bow tie, the salesmen that took care of us. He was so attentive, understanding and most of all friend The minute we drove in, we were greeted by Eddie bow tie, the salesmen that took care of us. He was so attentive, understanding and most of all friendly... Eddie walk and made our purchase stress free. We pick up our car today 12-3-2015, you would have thought that Eddie was buying the car he was so excited for us. Thank you so much, you are one of a kind. More

Great Deal. I have driven Volvos for over 15 years, and wanted a change, so I decided to go to Hoffman Audi and was pleasantly surprised with the entire experien I have driven Volvos for over 15 years, and wanted a change, so I decided to go to Hoffman Audi and was pleasantly surprised with the entire experience I had with William Morales. I am very pleased! More