Hodges Mazda - Service Center

Excellent Service I have nothing but good things to say about this dealership and the service department. Friendly and helpful people. Not pushy and never try to sell y I have nothing but good things to say about this dealership and the service department. Friendly and helpful people. Not pushy and never try to sell you things you don't need. This is why I bring my car here. More

Outstanding Great service department. Joe was very helpful guiding me with my service needs. Highly recommend them to anybody that needs service. Thank you Duval Great service department. Joe was very helpful guiding me with my service needs. Highly recommend them to anybody that needs service. Thank you Duval Mazda More

Great Service & Great People When I purchased my latest Mazda (my 4th) in 2012, part of the reason was that I've come to depend on the wonderful service team at Duval Mazda. Eve When I purchased my latest Mazda (my 4th) in 2012, part of the reason was that I've come to depend on the wonderful service team at Duval Mazda. Everyone in the service department is great, but especially Torben Reichardt. As a single woman it's important to me to feel that I'm being dealt with honestly and fairly and I always feel that I am by this wonderful service department! More

Good customer service & car seems to be driving better now I had brake work done related to the SSP on the replacement of the vacuum power brake unit on my 2010 Mazda CX-9. After the replacement of the power I had brake work done related to the SSP on the replacement of the vacuum power brake unit on my 2010 Mazda CX-9. After the replacement of the power brake unit, I no longer hear the hissing noise from my brakes. Previously the brakes sometimes seemed like I had to depress my foot hard on the brake to stop, but that doesn't seem to be the case anymore. The brakes seem to work much better now that the new power brake unit has been put in. The car overall seems easier to drive now, which I am happy about. More

I came back since Torben has worked with me in past trying to save me money and giving me the best deal he can find. trying to save me money and giving me the best deal he can find. More

I have known Torben since I bought my MazdaSpeed3 new in 2008. He was a service tech at that time and helped me up-grade my car with all MazdaSpeed racing equipment-cold air intake, coil-over suspension an 2008. He was a service tech at that time and helped me up-grade my car with all MazdaSpeed racing equipment-cold air intake, coil-over suspension and cat-back exhaust. All under Mazda warranty. He has been servicing my car since day #1. I now have 92, 000 miles on my car and enjoy driving it just as much as the day I bought it. The car and service has been hassle free.. I was glad to see him promoted to service manager a few years ago. He has great knowledge of the cars and enjoys working with people. Torben and his service team are probable the main reason I still have my MazdaSpeed3. Thanks, More

Great service!they were fast and very courteous. I would definitely buy another Mazda from this dealership. I've taken my car here many times definitely buy another Mazda from this dealership. I've taken my car here many times More

Oil changes at the dealer are more expensive and take longer than the local Jiffy Lube, but Torben is very attentive and provides regular updates regarding the status of my vehicle. The waiting room is longer than the local Jiffy Lube, but Torben is very attentive and provides regular updates regarding the status of my vehicle. The waiting room is comfortable, has excellent coffee, and allowed me to get a good amount of work done while I waited. More

I had done business with Duval Mazda exclusively for a few years with just basic oil changes etc. Just last month my car had trouble so I brought it in to Duval Mazda. Luckily I got a call from Kevin few years with just basic oil changes etc. Just last month my car had trouble so I brought it in to Duval Mazda. Luckily I got a call from Kevin saying the problems were covered under the extended warranty. When the car was ready I got a call from Kevin stating I could pick up the car... Once I pay. Since when is a companies policy to say they will honor a warranty only to require you to pay in full before leaving the dealership? Condescendingly, Kevin stated that he would go against company policy just to make me happy. My experience with Kevin goes beyond these passive-aggressive statements. In short I have never been forced to jump through so many hoops as I have with Kevin. Nor have I found myself feeling so frustrated in dealing with a customer service writer. In fact I'vea often found my experience with service writers to be very accommodating and pleasant. The exception is with Duval Mazda. Roughly a month later I brought the car in for an oil change and to get some noises checked out. Their suggestions led to a "would be" over $3000.00 in repairs. I declined, got a second opinion from a local and trusted mechanic who... Looked at all the issues that were brought up from Duval Mazda. serpentine belt tensioner, fuel pump: lock ring and gasket: catalyst thermostat Not a single one of these needed repair. Instead he truncated the noise I've been hearing to the AC compressor work they did a month ago. Oh... And he added some fuel injector cleaner. Initially I brought it to Duval Mazda due to it's proximity to my workplace and my belief that a certified Mazda mechanic and the professionalism of the employees of a dealership would yield a better end result. Having a better running car a positive experience and I'd be more confident in the work. I was gravely mistaken and will never place a foot in there again. An hour after I left the dealership my rear driver side tire was flat. It was only a week or so after my extended warranty ran out and after Duval Mazda performed work on my car that this $3000.00 in repairs was "required" Poor customer service, shoddy repairs, questionable ethics and the number of odd "coincidences" that occurred after having them service my car mean that I will never put my foot in there again. My mechanic has diagnostic equipment, years of experience and is someone who puts his heart in his work. He is reliable and trustworthy I only wish I stuck with him throughout. If price, integrity, common courtesy, respect and the condition of your car mean anything to you... Avoid this place. More

Absolute best Mazda dealership in Jacksonville. Absolute best Mazda dealership in Jacksonville. Highly recommended! I moved away from Jacksonville in April of 2012 and left my favorite ser Absolute best Mazda dealership in Jacksonville. Highly recommended! I moved away from Jacksonville in April of 2012 and left my favorite service and sales department. Duval Mazda sold me my 2010 Mazda 3 and serviced it for the first ~2 years and 30k miles. It was a truly pleasurable experience from the time I stepped foot on the lot to buy my 3 to the multiple times I came in for service. Duval Mazda is the cream of the crop of Jacksonville Mazda dealerships. Sales was fantastic from start to finish. Service took on from the time I drove off the lot. Torbin the service manager runs a tight ship and makes your service experience a true gem. I will say service here does take some time (1.5 hours for an oil change+rotation) however you will know it is done correctly. This is bar none the best dealer service department I have been to. They do work correctly and use the proper fluids (made the mistake of taking my car to Tom Bush Mazda and they put 5W-30 oil in my car that recommends 5W-20.....even after I asked them that they use 5W-20). The service department here will take care of you. Duval Mazda will make sure your Mazda is in top operating condition. I have moved to Atlanta and miss Duval Mazda tremendously. Best Mazda dealership for sales and service in Jacksonville! More