Hodges Mazda - Service Center

Periodic 5K Oil change/Tire Rotation Service As usual, the customer service was top drawer! The employees are always personable, friendly, and focusing on me, the customer. Always a pleasure de As usual, the customer service was top drawer! The employees are always personable, friendly, and focusing on me, the customer. Always a pleasure dealing with everyone at Mazda at the Avenues, be new cars, or service dept., I've been to many other dealerships in Jax southside, and this one is definitely at the top of the list. This is the second Mazda mid-size SUV I've purchased from them and in future, won't buy from anyone else. Highly recommend them to any and all!!! More

Great Service Hodges MAZDA makes it easy to schedule service appointments via internet or phone. Their use of friendly service reminders make maintaining my vehicle Hodges MAZDA makes it easy to schedule service appointments via internet or phone. Their use of friendly service reminders make maintaining my vehicle easy. They are able to accommodate my schedule and deliver on time always treating me as a valued customer. More

Electrical system charging problem They immediately zeroed in on the problem, reviewed the solution and cost with me, provided a loaner Miata, called me the next day for pick-up, and I They immediately zeroed in on the problem, reviewed the solution and cost with me, provided a loaner Miata, called me the next day for pick-up, and I was on my way!!! THANKS! More

Superb service department ! I was traveling to Jacksonville on business when my car took a turn for the worst and started making terrible sounds. I called another Mazda dealersh I was traveling to Jacksonville on business when my car took a turn for the worst and started making terrible sounds. I called another Mazda dealership at 4 o’clock on Friday afternoon and they did not seem interested at all in helping me. I then called Hodges Mazda service department and was greeted by friendly employee and told to come on in & that they would take of me. I prayed for that long 30 minute drive to get there safely and when I walked in and heard the Christian music and met DeJoun, I knew I was in the right place. He was caring, sweet and eager to get my car fixed for me. Jesus, a mechanic god, explained exactly what had happened to my car and work diligently to get it fixed so I would not be stranded. Kudos to these two great guys for helping out a lady traveling by herself that wasn’t familiar with the area. When I get ready to buy my next Mazda, I’m seriously thinking of driving from South Carolina back to Jacksonville due to the wonderful experience I had at this dealership! More

Amazing service. Amazing people. I’m amazed beyond words for the kindness and great service that Rodney my service advisor has been providing me since I started servicing my car at Ma I’m amazed beyond words for the kindness and great service that Rodney my service advisor has been providing me since I started servicing my car at Mazda Hodges by the avenues in Jacksonville . Today he went above and beyond to ensure I was taken care of as a valued costumer. Thank you Rodney and all Mazda staff that fixed my car today and treaded me like family. More

Outstanding service, without a catch! Brought my car in for a service recall, which I purchased previously at a dealer out of town. Eric Singer from sales greeted me and walked me through Brought my car in for a service recall, which I purchased previously at a dealer out of town. Eric Singer from sales greeted me and walked me through the process of getting registered. Leilani at service got all my paperwork set up. Without even expecting service the same day, they had me in a loaner and told me the car would be ready in a few hours. Within 2 hours I got a phone call that it was ready and had a courtesy wash done as well, they under promised and over delivered. When I got back to pick up my car, Leilani had left but kept everything ready for me to check out quickly. Eric greeted me again before leaving and asked me of everything with the car was done well. Eventhough I didn't buy a car, Eric wanted to make sure that I was happy and would come back again for any needs. The staff truly went above and beyond, when I didn't even expect to be seen the same day. My family will keep coming back as loyal customers, just for the great service from the staff. Thank you Eric, Leilani, and the rest of the staff for amazing service! More

Wheel bearings replaced We were visiting Florida from Ontario and my husband heard a funny sound. We knew no one in St.Augustine so we phoned Hodges Mazda in Jacksonville. We were visiting Florida from Ontario and my husband heard a funny sound. We knew no one in St.Augustine so we phoned Hodges Mazda in Jacksonville. They diagnosed the problem and said the wheel bearing needed to be replaced . They said they had to order the parts but they expected them the next day. I was ready to rent a car but the dealership provide a very nice Mazda for our use. The front desk people were helpful, knowledgeable and kept us informed. Overall a pleasant experience for an unpleasant situation. More

A great service experience I've requested that Jesus Nieves service my ND, and have always been impressed by his attention to detail and explanations of what he has done as far I've requested that Jesus Nieves service my ND, and have always been impressed by his attention to detail and explanations of what he has done as far as regular service. Jesus also points out items which will need attention in the near future. I am fully confident that when my car is ready it has received the best service I've come to expect from Hodges Mazda. By the way, Hodges has also performed some excellent custom additions to the ND. More

Was treated very nice and service was done in a very timely manner. I feel this question is not necessary and a waste of my time. Your service far exceeds your questionnaire.. manner. I feel this question is not necessary and a waste of my time. Your service far exceeds your questionnaire.. More