Hodges Mazda - Service Center

bought 2 cars and sold 2, to hodges Mazda over the years. Service is great. Service is great. More

Very clean and knowledge people very interested in helpiing who could become customers. Knowledegable of their products. interested in helpiing who could become customers. Knowledegable of their products. More

Ive been coming to Hodges since I purchased my vehicle in 2020. My last visit was not a good experience, but I still recommend them because my past visits have gone well. This visit I was recommended service 2020. My last visit was not a good experience, but I still recommend them because my past visits have gone well. This visit I was recommended services that were not part of the normal 30K maintenance but recommended "per the mazda manual" prior to my vehicle being looked over. I did not receive the normal video with recommended services during my wait nor the normal documents at check out. I was provided this information after speaking to the service manager. I was told that someone agreed to the services which makes me concerned about the safety of my information, if someone else agreed to my services. The service counselor reached out to me after the service manager did to apologize for slipping on the paperwork but also to ask who agreed to the services, again I did not receive the video with service suggestions until after services. The service also went over time expected by over an hour. I accepted the apology, but I still can't help but feel services were done that didn't need to be done and that my information has been compromised. More

The service quality was, as always, very good. However, my experience would be much better if Hodges was more respective of my time. I arrived at 9am per my appointment but departed at 12:45. The However, my experience would be much better if Hodges was more respective of my time. I arrived at 9am per my appointment but departed at 12:45. The service was an alignment and an oil leak check. More

The overall service department experience was great! All the service department personnel was courteous, professional, very timely and thorough. I was very pleased with my experience/ interaction with t All the service department personnel was courteous, professional, very timely and thorough. I was very pleased with my experience/ interaction with the Service department. I emphasize the service department because I can not say the same for the Young lady at the front desk of the dealership and unfortunately all the associates within your building represent your company as a whole. My service experience was over all pleasant and luckily it was pretty quick. I just really recommend your company pay some close attention at the associates in the front house of the business. This particular person was unfortunately not up to Par, the young lady at the front of the dealership, was not what I would call customer focused. While waiting for my car to be worked on, I went to the front desk to ask her if there was a water fountain in the building as there were no more waters in the cooler, she was on the phone and quickly told me there was no fountain, that she would get me a water bottle. I sat back down and waited, 10, 15, 20 minutes passed she never came back to find me or provide me further information. When I looked her direction she was apparently reading emails and maybe even on her cell (can not say for sure but I didn’t get the impression she was hard at work as her posture was not that of a professional and the first person you see when you walk into it a business) she never bothered to follow up with what she said she was going to do and apparently to have totally forgotten about me. After almost 30 minutes I finally asked a sales rep that had come up for coffee to see if he knew where the waters were, the sales rep apologized and said they had ran out of water bottles the night before and were waiting for some more to come in later in the day, I thanked him and when I asked to confirm there was no water fountain in the building I was told there was absolutely a fountain and he pointed me to where I could locate it. Again, the service experience was a good one and luckily a fast one, but I do not look forward to any longer more time consuming services in my future as this location leaves bit to be desired. Your dealership was NOT my first choice for my car purchase but unfortunately Tom Bush Mazda didn’t have the vehicle color my daughter wanted at the time and that is how we ended up here, I do believe your dealership sales department was good when we bought the car and your service department is good and efficient, but like mentioned before the company is a whole and unfortunately your waiting area, its amenities and the people I have encounter this far in this visit have left it a bit to be desired. More

The gentleman who waited on me was professional. However, this is the second time that my car wasn't 'vacuumed' This is becoming something I think I must accept as the individual obviously does However, this is the second time that my car wasn't 'vacuumed' This is becoming something I think I must accept as the individual obviously doesn't care about 'customer service ' More

I appreciated the timelines of the scheduled repair and the comfort of the waiting area the comfort of the waiting area More

In the end it seems like everything was good, but frustrating due to the unexpected delay, taking hours longer than originally planned, which made me rearrange my personal plans for the day. I start frustrating due to the unexpected delay, taking hours longer than originally planned, which made me rearrange my personal plans for the day. I started out waiting, then because of delays had to get a ride. The staff that I interacted was great. Much more concerning was that a staff member was injured during the installation. More

nice, trustworthy, helpful, honest , reliable , respectful, caring, amazing, excellent , fast, intelligent, wonderful, understanding, patient, friendly, respectful, caring, amazing, excellent , fast, intelligent, wonderful, understanding, patient, friendly, More

Very professional and responsive service adviser. I was kept informed of the progress of the work and sent a video of the vehicle inspection. I was kept informed of the progress of the work and sent a video of the vehicle inspection. More