Hodges Mazda - Service Center

If I could leave zero stars, I would have. On March 10th, my fiancé took my car in to get an oil change and informed me that a worker had crashed into my car and the bumper needed to be fixed. On March 10th, my fiancé took my car in to get an oil change and informed me that a worker had crashed into my car and the bumper needed to be fixed. My car was sent to a collision “shop” and I went to google it and found no address or number to call. I had not received updates on my car from Mazda or the collision shop. On April 1st, we went to return the rental and pick up my car Only to find that no one had inspected my car and the bumper was not even aligned and missing clips. We were advised to take our car home in the meantime. My fiancé spoke with the service manager who told him that it was a “courtesy” that they are fixing my car and that that did not have to be done because I signed a waiver that if a worker were to “slam” my car into a wall, they are not liable even though I just brought it in for an oil change. We were made to feel as if this was our fault and an inconvenience. 3 of my family members have purchased from this dealer as well because of the initial positive experience I had. I will not be using them or referring them to anyone again. Customer service needs great improvement. More

Riley is fantastic, very professional, thorough and thoughtful. Its a bit of a drive from my house but well worth the trip thoughtful. Its a bit of a drive from my house but well worth the trip More

Great Customer Service at this Mazda Location. Chief helped me pick out the best options and explained everything in detail. Chief helped me pick out the best options and explained everything in detail. More

This dealership is super awesome! Friendly staff who are professional and knowledgeable on every vehicle. Friendly staff who are professional and knowledgeable on every vehicle. More

Good service and do not try to oversell service explained completely and all questions answered to my satisfaction explained completely and all questions answered to my satisfaction More

Josh was a fantastic salesman to work with and the process was simple, smooth, efficient and pleasant. I would buy from Josh again. He worked within our request and found a way to make a great deal fo process was simple, smooth, efficient and pleasant. I would buy from Josh again. He worked within our request and found a way to make a great deal for us. I was very happy with his service. More

Five-Star Review: I had an outstanding car-buying experience at Hodges Mazda at The Avenues! From start to finish, the process was seamless, and I couldn’t be happier with my purchase. The real star experience at Hodges Mazda at The Avenues! From start to finish, the process was seamless, and I couldn’t be happier with my purchase. The real star of the experience was Chief, my salesman. He was incredibly professional, knowledgeable, and efficient. Chief took the time to understand exactly what I was looking for and guided me through the options without any pressure. He answered all my questions thoroughly and made sure I was comfortable with every step of the process. His attention to detail and commitment to customer satisfaction really stood out. The paperwork was handled quickly and efficiently, and I was on the road in no time. If you’re looking for a stress-free car-buying experience, I highly recommend visiting Hodges Mazda and asking for Chief. You won’t be disappointed! More

Had our vehicle for 2 weeks while we waited on communication from Mazda HQ, I had to call to get an update on the vehicle multiple times because the dealer was very poor at communication. Also cha communication from Mazda HQ, I had to call to get an update on the vehicle multiple times because the dealer was very poor at communication. Also charged us 500$ to put an oil pan back on. More

thanks, look up the guy who took care of me, i cant remember his name but he was detailed and went above and beyond. thanks remember his name but he was detailed and went above and beyond. thanks More

very efficient. quick turnaround. gave me video report explaining what they did. great dealership and courteous!! quick turnaround. gave me video report explaining what they did. great dealership and courteous!! More