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Hodges Mazda
Jacksonville, FL
1,532 Reviews
Hodges Mazda in Jacksonville, FL, also serving Near St. Augustine, FL and Near Palm Coast, FL is proud to be an automotive leader in our area. Since opening our doors, Hodges Mazda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 AM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 1,532 reviews
February 17, 2009
I love my mazda and could see myself buying another one, but not from these people. They are the epitome of sleazy car salesmen. The sales experience to begin with was less than steller. Apparently, the but not from these people. They are the epitome of sleazy car salesmen. The sales experience to begin with was less than steller. Apparently, their finance software is difficult to use. It took 4 tries and about as many employees basically trying to tell me I can't do simple math before the monthly payment calculation was accurate. It started about 100 dollars more a month than it should have been and slowly worked it's way down to the correct figure over the 4 tries. Thier response: "The bottom line never changed." Our response: "Seriosuly, you don't know how to use your own software? I'm not buying it." We really should have walked away then. The service experience was laughable. We made an appointment to have the windows tinted. We were told that they would provide a loaner car and that we could drop the cars off as early as 7AM. When we showed up at 7, we were unapologetically told by the service guy that he didn't have access to the sales dept's loaner cars and that we'd have to come back at 9 when the sales people got in. We called at 9 to get everything straightened out. The sales guys said that the person we made the appointment through wasn't in, but that they'd get it taken care of anyhow. I drove back down to the dealership and was ignored for 15 minutes by the service guy who was helping someone into a "service dept" loaner. I didn't get so much as a nod or a "be right with you" despite him walking by me several times. After the person he was helping had driven away, I walked over to him and was immediately greeted with "Did you talk to the sales guy?" I told him that we had called and that they said they would take care of it. He then went to talk with the sales people, who were, to their credit, getting a car ready for me. I am baffled as to why it was an issue to begin with, but more over completely taken aback by the service guy's attitude and lack of customer service. And to top it all off, a month and a half after we bought the cars we were made aware of a registration issue, that due to this dealership's negligence cost us $140.00. All they needed to do to remedy the situation was to pick up the phone to let us know what was going on. It was just a simple registration issue. Not only did we never get that phone call, once we realized their mistake and called them to have it rectified, we were told (in a chastising tone) that they did talk to us about it and that we even signed something that said as much. When, in fact, they never did mention the problem, and the only thing we signed corroborated exactly what we were saying we were led to believe. We presented this all to the sales manager, who offered nothing more than a stoney "For what it's worth, I'm sorry this happened." More
by rocs0002
Employees Worked With
Sales manager
June 16, 2007
EXCELLENT CUSTOMER SERVICE!! First time MAZDA buyer and what a fantastic postive experience; will return. Patient, understanding, & and very customer oriented. Vehicle (CX7) immaculately prepped and fille what a fantastic postive experience; will return. Patient, understanding, & and very customer oriented. Vehicle (CX7) immaculately prepped and filled to the top with gas. Week later follow up phone call to ensure all was well and two days after received a car care package with wax, soap and wheel cleaner. Best experience ever with a dealership. Lived in Japan for 12 years and this type of service is generally expected. Highly recommended! More
by Cubanese
Employees Worked With
Adrian Pogodzinski/Michael Gruver
