Hodges Mazda

We came to rival Mazda to look at purchasing a mazda3. When we started, the salesman Todd was very nice and helpful and answered all of our questions. But that was when he had the notion we were going to When we started, the salesman Todd was very nice and helpful and answered all of our questions. But that was when he had the notion we were going to buy from him. The next day we were able to get financed with our bank, so we told Todd, and he immediately got very rude, raising his voice over the phone, and being very very unprofessional. This was by far the worst experience I have see had with a salesman of any kind. The kind of customer service Todd put forth was terrible. So we told him we were going to look around more that day since he obviously couldn't help us (or wasn't willing to). Several hours later we came across Duvall ford and explained our spending limit, told them about the masda3 we liked, and immediately they were able to work something out. They bought the Mazda from Todd's dealership and worked it out to sell under my limit to me. When they went to pick up the Mazda, Todd (not knowing its going to me) sends me an extremely rude text message saying "FYI the car is sold". Knowing I would be distraught hearing this. In the end, Vince and Gino from Duvall ford were the most helpful salesmen I have had the pleasure of dealing with, and i got the car I wanted with absolutely no help from Todd. Due to this experience I would not recommend duval Mazda, as this one salesman has completely ruined my car shopping experience. It's amazing that someone can be that desperate for a sale that they are driven to be rude to a customer that is willing to spend thousands of dollars on something. More

After a terrible experience at one of their competitors while trying to buy a new car, I visited Duval Mazda and came away with the car I wanted. Jason and Steven made the process very easy. Most while trying to buy a new car, I visited Duval Mazda and came away with the car I wanted. Jason and Steven made the process very easy. Most important, I am very satisfied with the transaction. More

I purchesed one 2013 Mazda CX5 and one 2012 Mazda 2.I was impressed by the how much they are professional. If anyone wish to by a car___ there's only one place to go Duval Mazda at the Avenues. impressed by the how much they are professional. If anyone wish to by a car___ there's only one place to go Duval Mazda at the Avenues. More

I had a great experience and every one was super friendly. Also very helpful and we brought home an amazing car. Thank you all so much . friendly. Also very helpful and we brought home an amazing car. Thank you all so much . More

My wife and i went to this Duval Mazda dealership web site to price and look at cars and trade in one we had. We were looking at this one Chevy Impala that they had on the web site. What i loved about m site to price and look at cars and trade in one we had. We were looking at this one Chevy Impala that they had on the web site. What i loved about my Visit to this Duval Mazda is the fact that i was interested in this impala they did not try to get me to buy another mazda or a car that i did not want i had plenty of car dealer visits and they always try to get you to buy some thing more out of your price range and they didnt try this . They greeted as soon as i walked in and asked me what i wanted and wasted no time beating around the bush. i had the greatest time at this place and there service has always been OUTSTANDING from service to car sales , Great staff, TODD HEIM AND JAMES DENFIELD were amazing to work with and im thankful for there time there reasonable price i got for my trade and the amazing deal i got on the impala. and you cant get this service anywhere, I recommend this deal ship to anyone if you looking for great service , Great pricing go to duval Mazda. Outstanding Guys Keep up the great work and staff , the only thing i would Improve on is NOTHING One happy car Buyer Melissa and David Alonzo More

Everyone was helpful. I entered to look at the cars and decided to buy one that day. I had researched vehicles before my visit. I thought that I would start with the one best rated and had no need to go an decided to buy one that day. I had researched vehicles before my visit. I thought that I would start with the one best rated and had no need to go anywhere else. More

Absolute best Mazda dealership in Jacksonville. Absolute best Mazda dealership in Jacksonville. Highly recommended! I moved away from Jacksonville in April of 2012 and left my favorite ser Absolute best Mazda dealership in Jacksonville. Highly recommended! I moved away from Jacksonville in April of 2012 and left my favorite service and sales department. Duval Mazda sold me my 2010 Mazda 3 and serviced it for the first ~2 years and 30k miles. It was a truly pleasurable experience from the time I stepped foot on the lot to buy my 3 to the multiple times I came in for service. Duval Mazda is the cream of the crop of Jacksonville Mazda dealerships. Sales was fantastic from start to finish. Service took on from the time I drove off the lot. Torbin the service manager runs a tight ship and makes your service experience a true gem. I will say service here does take some time (1.5 hours for an oil change+rotation) however you will know it is done correctly. This is bar none the best dealer service department I have been to. They do work correctly and use the proper fluids (made the mistake of taking my car to Tom Bush Mazda and they put 5W-30 oil in my car that recommends 5W-20.....even after I asked them that they use 5W-20). The service department here will take care of you. Duval Mazda will make sure your Mazda is in top operating condition. I have moved to Atlanta and miss Duval Mazda tremendously. Best Mazda dealership for sales and service in Jacksonville! More

I've purchased many many cars over the past 55 years and I would rank my experience with Duval Mazda and David Baker at the top of my list. The sales process was seamless and the service department treated I would rank my experience with Duval Mazda and David Baker at the top of my list. The sales process was seamless and the service department treated the "used car " I purchased as if I had bought the most expensive car they sell. Could not be happier. Thanks. More

I bought a new 2010 Mazda6 from this dealer in June 2010. Thanks to my husbands extensive research we got the car I wanted at a great price. We went in knowing what we wanted and when we shared it, our reque Thanks to my husbands extensive research we got the car I wanted at a great price. We went in knowing what we wanted and when we shared it, our requests were met with a positive attitude and friendly service (as one would expect when a large sale is on the line). The whole process took about 4 hours. I love the car. That's the only great part about this place. The service department is seriously lacking in customer service skills. I've been in a handful of times for routine maintenance, a recall inspection and minor cosmetic repairs just after driving the car off the lot. Each visit is worst than the last. Several people pass by as you wait to be assisted. There's clearly no interest in getting you in and out fast or efficiently. Until the Service dept is motivated to do their jobs - they've lost all my business. I plan to use another dealer when it's time to trade. More

It is interesting dealing with service with them. Everytime I bring my car in they tell me the tires on my car need to be replaced as well as the transmission fluid is dark. To see if I was out of c Everytime I bring my car in they tell me the tires on my car need to be replaced as well as the transmission fluid is dark. To see if I was out of control on my thoughts , my neighbor also has a Mazda and he brought his car in on Saturday and my car in Monday and low and behold they both had the same issues! The transmission fluid was dark and needed to be changed. Just thought we would share that with everyone. Otherwise they are very friendly people. More