Hodges Mazda

I stopped in as a previous Mazda owner. My sales person Eli greeted me warmly, established a feeling of comfort and no hassle very quickly. He was extremely receptive to my particular situation. After goin Eli greeted me warmly, established a feeling of comfort and no hassle very quickly. He was extremely receptive to my particular situation. After going over their company beliefs, he introduced me to the finance manager Jim. Jim as well listened and was very open to offering his help in anyway he could. I was and have been very impressed by both of their professionalism, openness and showing me how hard they would both work to help me. I would recommend Eli to any one who is the market for a hard working, knowledgeable and HONEST sales person. More

Oil changes at the dealer are more expensive and take longer than the local Jiffy Lube, but Torben is very attentive and provides regular updates regarding the status of my vehicle. The waiting room is longer than the local Jiffy Lube, but Torben is very attentive and provides regular updates regarding the status of my vehicle. The waiting room is comfortable, has excellent coffee, and allowed me to get a good amount of work done while I waited. More

The dealership was excellent in its customer service and sales. Mr. Law had immediately greeted me upon arrival and we got straight to business. There was no hassle and no pressure involved with this purcha sales. Mr. Law had immediately greeted me upon arrival and we got straight to business. There was no hassle and no pressure involved with this purchase. I simple told Mr. Law what I had been looking at and what features of an automobile I had been interested in and he showed me exactly what i was looking for. As any good salesman would do, he showed me other models that he thought I might be interested in, but never tried to change my mind or persuade me into anything while I was in the process of deciding. I would recommend this dealership to all. More

Duval Mazda at the Avenues is amazing!!! No haggle pricing, amazing people, & quick to get you in a car! They are the best dealership i have every experienced and was extremely helpful & "straight to pricing, amazing people, & quick to get you in a car! They are the best dealership i have every experienced and was extremely helpful & "straight to the facts" no hassle service! I would recommend them to anybody looking to get into a vehicle! Kuddos & many thanks to especially James & Jason, but also to everybody that i met at Duval Mazda. More

No hard sell, no-haggle pricing was a nice surprise. Salesman Shepard Raines was great showing us all the features. Even let us take a test drive (CX-5) without him tagging along. We took a week to comp Salesman Shepard Raines was great showing us all the features. Even let us take a test drive (CX-5) without him tagging along. We took a week to compare other makes and dealers, there was no comparison. We bought from him and totally recommend Shepard to help you find the perfect Mazda for you. More

This was by far the most pleasant car buying experience my husband and I have ever had. "Sarge" was a real pleasure to work with. He was NOT pushy or rude. He stuck with facts and we appreciate the fact th my husband and I have ever had. "Sarge" was a real pleasure to work with. He was NOT pushy or rude. He stuck with facts and we appreciate the fact that he was pleasant to work with. Duval Mazda at the Avenues is lucky to have "Sarge" as their employee. I will be sure to let all my friends know. Thank you! Candice & Dustin Williams More

The reason I have rated Duval Mazda with 5's across the board is that service was excellent and the transaction was processed in a reasonable time frame. board is that service was excellent and the transaction was processed in a reasonable time frame. More

I had done business with Duval Mazda exclusively for a few years with just basic oil changes etc. Just last month my car had trouble so I brought it in to Duval Mazda. Luckily I got a call from Kevin few years with just basic oil changes etc. Just last month my car had trouble so I brought it in to Duval Mazda. Luckily I got a call from Kevin saying the problems were covered under the extended warranty. When the car was ready I got a call from Kevin stating I could pick up the car... Once I pay. Since when is a companies policy to say they will honor a warranty only to require you to pay in full before leaving the dealership? Condescendingly, Kevin stated that he would go against company policy just to make me happy. My experience with Kevin goes beyond these passive-aggressive statements. In short I have never been forced to jump through so many hoops as I have with Kevin. Nor have I found myself feeling so frustrated in dealing with a customer service writer. In fact I'vea often found my experience with service writers to be very accommodating and pleasant. The exception is with Duval Mazda. Roughly a month later I brought the car in for an oil change and to get some noises checked out. Their suggestions led to a "would be" over $3000.00 in repairs. I declined, got a second opinion from a local and trusted mechanic who... Looked at all the issues that were brought up from Duval Mazda. serpentine belt tensioner, fuel pump: lock ring and gasket: catalyst thermostat Not a single one of these needed repair. Instead he truncated the noise I've been hearing to the AC compressor work they did a month ago. Oh... And he added some fuel injector cleaner. Initially I brought it to Duval Mazda due to it's proximity to my workplace and my belief that a certified Mazda mechanic and the professionalism of the employees of a dealership would yield a better end result. Having a better running car a positive experience and I'd be more confident in the work. I was gravely mistaken and will never place a foot in there again. An hour after I left the dealership my rear driver side tire was flat. It was only a week or so after my extended warranty ran out and after Duval Mazda performed work on my car that this $3000.00 in repairs was "required" Poor customer service, shoddy repairs, questionable ethics and the number of odd "coincidences" that occurred after having them service my car mean that I will never put my foot in there again. My mechanic has diagnostic equipment, years of experience and is someone who puts his heart in his work. He is reliable and trustworthy I only wish I stuck with him throughout. If price, integrity, common courtesy, respect and the condition of your car mean anything to you... Avoid this place. More

Was reccomended by a friend and met all my exspectations, VERY HASSEL FREE AND PROFESSONAL, WILL reccomend to others that are looking to a automobile. Mr. Raines was very knowledgeable and didn't hesitate to VERY HASSEL FREE AND PROFESSONAL, WILL reccomend to others that are looking to a automobile. Mr. Raines was very knowledgeable and didn't hesitate to get anwsers to the few questions that I had. More

My son and I went to this dealership (Duval Mazda at the Avenues) for him to purchase his first car. The initial visit and conversations were fine, but we weren't able to make a deal. We made additional eff Avenues) for him to purchase his first car. The initial visit and conversations were fine, but we weren't able to make a deal. We made additional efforts to provide additional funding/financing, contacted Todd and he stated that "he couldn't make it work". In this case Todd was rude making the comment "we did all of this work and you're going to pass on the deal over $900?". My son only had a certain amount of money/financing available and the car price was still out of reach, he understood and moved on. After several hours of "shopping" at other dealerships we were referred to Vince @ Duval Ford. They were able to acquire the same car from Duval Mazda and make the deal work (Duval Ford offered double the trade-in value that was offered by Duval Mazda, Mazda offered $500). In short, we had a budget and the staff at Duval Ford made it happen. I would recommend the staff at Duval Ford any day of the week. Todd at Duval Mazda also misrepresented the car and it's price as Certified Pre-Owned, apparently it wasn't (at least not for the price that was listed). More